Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
464
4 Stars
126
3 Stars
46
2 Stars
34
1 Star
42
84%of customers recommend this product.
(
556 out of
658)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Posted by: C-way
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like I recommend this product working perfectly A+++
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: zigzagmuffin
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this toothbrush. With the app I can monitor my brushing habits, see battery level on my toothbrush and order heads if need. Cleans my teeth well. Would definitely recommend!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: heavenwait
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was suggested one by my dentist years ago. this is all I use now. Hands down the best toothbrush I've ever owned.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: davep_12345
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The device does not know what teeth you are brushing. The app is telling you where to brush. It does not know which teeth you are not brushing properly. The App designed is backwards: it is as if the objective is to get as many of your teeth clean in the "allowed" time, rather than to get your teeth clean in whatever time it takes. If tells you that you have not cleaned some teeth properly, it turns the brush off, rather than allowing you to go back and do the missed teeth.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef Durvesh, Philips Consumer Care, September 27, 2023
Hi there,
Thank you for your feedback. We're sorry to hear that you are not satisfied by the Philips Sonicare app.
We have noted this feedback and will share it with the product development team so we can improve our services in the future.
If you have any further questions, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.Hope to speak to you soon.
Kind regards,
Philips Consumer Care.
Thank you for your feedback. We're sorry to hear that you are not satisfied by the Philips Sonicare app.
We have noted this feedback and will share it with the product development team so we can improve our services in the future.
If you have any further questions, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.Hope to speak to you soon.
Kind regards,
Philips Consumer Care.
Written by a customer while visiting philips.com
Posted by: Sandimas
Gender:Male
Verified Purchase:Yes
I purchased this toothbrush to replace an older Sonicare toothbrush. The older one actually still worked as intended, but I felt it was time for an upgrade. This new one charges faster, has charging built into the travel case, a pressure sensor and AI guidance that the older one was lacking. All these features seem to work well so far, and I'm overall pleased with my purchase. The only thing I miss from the old brush was that the case was just a basic plastic travel case that I could put into the dishwasher to clean when I returned from my travels, and I can no longer do that with this new case because of the built in charger. If you're okay with the travel case design, I'd say go for it!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Scotty2hotty
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my third one. Gave one as a gift to a friend who always thanks me. Had some trouble ordering but customer service was excellent in getting my needs met. Wanted a different color but no worries. It’s a great product
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Zena warrior
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] My teeth feel really clean. I enjoy using the app. It took a few times to follow along.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Lovely Smile
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the different features as well as the different intensity levels. Recommend the toothbrush..,
I would recommend this to a friend!
Written by a customer while visiting philips.com