Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
464
4 Stars
126
3 Stars
46
2 Stars
34
1 Star
42
84%of customers recommend this product.
(
556 out of
658)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Customer Rating
5
not the lst time I have bought same toothbrush --
on May 4, 2023
Posted by: geranium
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this toothbrush!! Not the lst time I have bought this particular model. Love the way it operates!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Angel0425
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my 2nd Sonicare Diamond Clean toothbrush. Very cool that it has a smart app to guide with brushing. The app does have some issues, such as when starting to brush, there seems to be a delay and it them ends up behind. I haven't been successful in getting in the brushing in the timeframe before brush turns off. It does give the opportunity to turn back on to finish, however, sometimes that doesn't happen and it just ends and says complete when it's not. Of course, the app isn't a deal breaker. It's more of a fun technology thing.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Works great but doesn’t hold up
on May 15, 2023
Posted by: Avocadogelato2
Gender:Female
Both my boyfriend and I have gotten this tooth brush and both of us have had to replace it within 2 years for the same issue, the metal rod you place the toothbrush head on started to wiggle as mold got into the rubber around it. I love this toothbrush and will probably buy again but make sure you follow through with checking out warranty specifics…
Written by a customer while visiting philips.com
Posted by: ginman67
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love that it has an app that helps with each zone while brushing and the charger is so sleek.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Maggie LM
Gender:Female
Verified Purchase:Yes
I can’t get the Bluetooth to work. The agent I spoke to suggested I reinstall the App but nothing has worked since.
Response from philips.comBy Kiran shivshankar, Philips Consumer Care, May 26, 2023
Hi Maggie,
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Sonicare toothbrush. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Sonicare toothbrush. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: SoItGoes01
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I absolutely love this toothbrush! I've been using a Philips electric toothbrush for the last 5+ years and haven't had a single cavity since making the switch. The sleek design looks great on my bathroom counter, and it is super easy to travel with using the included travel case. My only knock is the experience with the app - I've had a recurrent issue where one particular area shows as unbrushed despite my always brushing it. Other than that app glitch, I highly recommend this product...and the app otherwise!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Drackey
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great upgrade from the previous model with more features.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Theorygal
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this toothbrush! The app makes it easy to ensure that I’m brushing properly and reminds me to rinse, floss and scrub my tongue. I tend to be a scrubber, so I love that it alerts me when that happens. My teeth always feel great after using the toothbrush.
I would recommend this to a friend!
Written by a customer while visiting philips.com