Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
464
4 Stars
126
3 Stars
46
2 Stars
34
1 Star
42
84%of customers recommend this product.
(
556 out of
658)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Customer Rating
5
Great
on April 24, 2022
Posted by: Gma6
Gender:Female
[This review was collected as part of a promotion.] Teeth have never felt cleaner and this is based on years of using oral B. I really like the fact it has several levels of cleaning!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Great brush has already helped with my gum health
on May 16, 2022
Posted by: Phil res
Gender:Female
[This review was collected as part of a promotion.] I bought this to help with my gum health and I feel that it has already made a huge difference. The guided brushing is very helpful as well!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Another cheap Phillips product
on May 17, 2022
Posted by: 3.14LOT
Gender:Male
[This review was collected as part of a promotion.] The dilemma is, I like and need a sonicare type toothbrush, however the last five years of new products are a string of cheap workmanship. As a pilot, I travel with it constantly and remove the head to use the case nearly daily. Within 6-8 months, the mechanism that vibrates the brush breaks, and I have to buy another. So annoying. Anyone know of a better alternative to this brand that actually holds up?
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, May 23, 2022
Hi,
Thanks for reaching out to us regarding your DiamondClean Smart toothbrush. We are sorry to hear of the dilemma and hope we can help! We understand that you need an electric toothbrush that you can rely on, and would appreciate the chance to investigate what is happening with the metal shaft further.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for reaching out to us regarding your DiamondClean Smart toothbrush. We are sorry to hear of the dilemma and hope we can help! We understand that you need an electric toothbrush that you can rely on, and would appreciate the chance to investigate what is happening with the metal shaft further.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
It does not work as well as my former one. Also
on May 18, 2022
Posted by: Sputsy
Gender:Male
[This review was collected as part of a promotion.] It does no charge fully. As a result it does feel like it has the power to really clean my teeth. The battery only gets to one bar. It should be at 3!
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, May 23, 2022
Hi,
Thanks for reaching out to us regarding your Sonicare DiamondClean Smart toothbrush. We are sorry to hear that it has not yet been able to match your previous model and hope we can improve this! Can you make sure that the handle has been charged for 24 hours with interruptions as this should help with any charging issues. Make sure the charger is not placed on a metal surface or close to other chargers, as this can interfere with the charging process. We hope this will help!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for reaching out to us regarding your Sonicare DiamondClean Smart toothbrush. We are sorry to hear that it has not yet been able to match your previous model and hope we can improve this! Can you make sure that the handle has been charged for 24 hours with interruptions as this should help with any charging issues. Make sure the charger is not placed on a metal surface or close to other chargers, as this can interfere with the charging process. We hope this will help!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
The product offers great tools for a better health
on May 31, 2022
Posted by: JHost1
Gender:Male
[This review was collected as part of a promotion.] I chose the rating because I wanted to try something different. The only problem is the Bluetooth connection. It does not always starts immediately when I connected it to Bluetooth when I put the toothbrush against my teeth. I love everything else! This product is for anyone and especially when you need a clean mouth. Having a healthy mouth means having a healthy digestive system and overall health.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
I’m enjoying my new Diamond Clean Smart !
on June 3, 2022
Posted by: Lovestrees
Gender:Female
[This review was collected as part of a promotion.] I have the toothbrush in black and it looks stylish, and performs well. It is a definite improvement over the previous model that I used and is a lot easier to clean.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Great toothbrush.
on June 4, 2022
Posted by: Nickname0422
[This review was collected as part of a promotion.] Tons of cool features / technology. Totally worth the price.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
This Product Gives You The Clean You Need
on June 5, 2022
Posted by: BWelch67
Gender:Male
[This review was collected as part of a promotion.] The Diamond Clean Toothbrush is well deserving of its full-star rating! The quad pacing is a great feature. I highly recommend and support anyones purchase of product.
I would recommend this to a friend!
Written by a customer while visiting philips.com