Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
464
4 Stars
126
3 Stars
46
2 Stars
34
1 Star
42
84%of customers recommend this product.
(
556 out of
658)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Customer Rating
2
Stopped connecting to app
on September 7, 2021
Posted by: LoloHe29
Gender:Female
[This review was collected as part of a promotion.] Handle stopped connecting to app within a week of having it. Philips sent me the 9500 version and now no problems.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 8, 2021
Hi there, and thanks for your review. Sorry to hear about your last toothbrush and the connecting issues. Luckily, our product team was able to provide you with a new one. Let us know when you have a question regarding your new toothbrush. You can reach out to our product team on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
1
Second week and it wouldn’t hold a charge!!
on September 21, 2021
Posted by: Jen4
Gender:Female
[This review was collected as part of a promotion.] I’m not happy with this toothbrush, by the second time I went to charge it, it would not hold a charge! I would not recommend this
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , September 22, 2021
Hi Jen,
thank you for leaving this review. We're so sorry to hear that your brand new Sonicare won't hold its charge, we can imagine how disappointing this has been. We recommend making sure that the charger isn't on or near any metal surfaces or other chargers, as this may interfere with the charge sometimes. We also recommend fully charging the device for 24 hours, and seeing whether that makes a difference. If you see that the issue still persists, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
thank you for leaving this review. We're so sorry to hear that your brand new Sonicare won't hold its charge, we can imagine how disappointing this has been. We recommend making sure that the charger isn't on or near any metal surfaces or other chargers, as this may interfere with the charge sometimes. We also recommend fully charging the device for 24 hours, and seeing whether that makes a difference. If you see that the issue still persists, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
Pretty good toothbrush
on February 10, 2022
Posted by: MS12345
Gender:Female
[This review was collected as part of a promotion.] I love my toothbrush, but would love it even more if it wasn’t dying after just 2 days. I’ve only had this toothbrush for 2 months and it’s starting to become a problem.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , February 14, 2022
Hi,
Thank you for leaving this review. We regret to hear that you're facing an issue with the battery life of your new DiamondClean, we can imagine this is pretty disappointing.
We recommend charging your toothbrush for 24 hours without interruptions, to ensure that it is fully charged. While doing this, please make sure that the device is placed correctly in the charger and that the charger itself is placed away from any metal surfaces or other chargers (these may sometimes interfere). Please also make sure that you have the latest firmware installed on your toothbrush handle, as any updates can improve charging capability. You may follow these steps to check this:
1. Open the Philips Sonicare app
2. Tap on the menu icon in the top left corner
3. Go to 'My Products'
4. Select your toothbrush
5. Select 'Handle update' to see if any updates are available
If this doesn’t improve your experience, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for leaving this review. We regret to hear that you're facing an issue with the battery life of your new DiamondClean, we can imagine this is pretty disappointing.
We recommend charging your toothbrush for 24 hours without interruptions, to ensure that it is fully charged. While doing this, please make sure that the device is placed correctly in the charger and that the charger itself is placed away from any metal surfaces or other chargers (these may sometimes interfere). Please also make sure that you have the latest firmware installed on your toothbrush handle, as any updates can improve charging capability. You may follow these steps to check this:
1. Open the Philips Sonicare app
2. Tap on the menu icon in the top left corner
3. Go to 'My Products'
4. Select your toothbrush
5. Select 'Handle update' to see if any updates are available
If this doesn’t improve your experience, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Died
on January 29, 2023
Posted by: Hilz
Gender:Female
Old sonicare toothbrush lasted 5 years. The new one lasted only 7 months before it stopped working completely. Not just a dud either as my SO has the same toothbrush and his only holds a charge for 5 days. The old toothbrush held a charge much longer. Not worth the extra money and hassle
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, January 31, 2023
Hi Hilz,
Thank you for sharing your feedback with us. Rest assured, we’re here to help you. We suggest you try a few possible causes and solutions to see if you can fix the issue. Toothpaste residue can build up around the power button. The residue is causing the power button to get stuck and not turn on. We recommend cleaning the power button and the surrounding area with a damp cloth. We recommend charging it for at least 24 hours. You can always leave your toothbrush on the charger to avoid this from happening again. We recommend charging the toothbrush by using the original charger that came with your toothbrush. Ensure the charger is not placed on a metal surface or near other chargers, as this may cause interference while charging.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page www.Philips.com/contact.
Hope to speak to you soon!
Thank you for sharing your feedback with us. Rest assured, we’re here to help you. We suggest you try a few possible causes and solutions to see if you can fix the issue. Toothpaste residue can build up around the power button. The residue is causing the power button to get stuck and not turn on. We recommend cleaning the power button and the surrounding area with a damp cloth. We recommend charging it for at least 24 hours. You can always leave your toothbrush on the charger to avoid this from happening again. We recommend charging the toothbrush by using the original charger that came with your toothbrush. Ensure the charger is not placed on a metal surface or near other chargers, as this may cause interference while charging.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page www.Philips.com/contact.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Posted by: Bluebirdgm
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Instead of the normal 4 beeps to switch section now it has 6. Difficult to keep up with when to switch to a different section. The last brush shaft came off. Hope this shaft stays on.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, March 23, 2023
Hi,
Thank you for sharing your feedback with us. Rest assured we’re here to help you. We suggest you try a few possible causes and solutions to see if you can fix the issue.
We would like to let you know that the DiamondClean Smart toothbrush has 5 brushing modes and 3 intensity levels. When using the toothbrush, it will beep twice every 30 seconds to prompt you to move on to the next intensity. After two minutes of brushing, the toothbrush will automatically switch off to indicate that you have brushed for the recommended two minutes. Please ensure that you are using the brush heads that are specifically designed for your toothbrush model. It is possible that the brush head may not be securely fastened to the shaft, which can cause it to come off during brushing. Make sure to firmly press the brush head onto the shaft until it clicks into place.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. Rest assured we’re here to help you. We suggest you try a few possible causes and solutions to see if you can fix the issue.
We would like to let you know that the DiamondClean Smart toothbrush has 5 brushing modes and 3 intensity levels. When using the toothbrush, it will beep twice every 30 seconds to prompt you to move on to the next intensity. After two minutes of brushing, the toothbrush will automatically switch off to indicate that you have brushed for the recommended two minutes. Please ensure that you are using the brush heads that are specifically designed for your toothbrush model. It is possible that the brush head may not be securely fastened to the shaft, which can cause it to come off during brushing. Make sure to firmly press the brush head onto the shaft until it clicks into place.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: RitzKlub
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] My DiamondClean Smart 9300 HX9903/01 Sonic electric toothbrush with the app is an excellent product!
I never used an electronic toothbrush until now and it definitely makes a difference
in the maintenance of my teeth.
I recommend it to all who never used an electronic toothbrush to start today.
IT WILL MAKE YOU SMILE!!!!!!!
I never used an electronic toothbrush until now and it definitely makes a difference
in the maintenance of my teeth.
I recommend it to all who never used an electronic toothbrush to start today.
IT WILL MAKE YOU SMILE!!!!!!!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Cathy007
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Disappointed my warranty is still good on my old one filed a claim cause it doesn’t work and never heard back They were supposed to send a replacement. Sad Philips doesn’t honor their warranties
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
Good Performance, Poor lifespan.
on November 15, 2023
Posted by: dutchynaw
Gender:Male
I began using my brush on January 8, 2023. As of Saturday, November 11, 2023, the brush no longer cleans correctly. I have tried new brush heads, leaving it on the charger for extended times, etc. There is excess vibration on the handheld part and not enough on the brush head. This is what happened to my last one, but it took much longer than 11 months to fail.
No, I would not recommend this to a friend.
Response from philips.comBy Philips personal care, November 21, 2023
Hi dutchynaw,
Thank you for writing your review, and we are sorry to hear about your experience with your Philips Sonicare. All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1& 24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review, and we are sorry to hear about your experience with your Philips Sonicare. All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1& 24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com