Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
464
4 Stars
126
3 Stars
46
2 Stars
34
1 Star
42
84%of customers recommend this product.
(
556 out of
658)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Customer Rating
5
This product is amazing!
on February 10, 2022
Posted by: Kristin1969
Gender:Female
[This review was collected as part of a promotion.] I love how well it cleans. I have a tendency to use too much pressure when I use a manual toothbrush which has resulted in receding gums. So, I love this toothbrush because it does an excellent job of thoroughly cleaning my teeth while keeping my gums intact! The only downside of this toothbrush is that it is loud when in use.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Needs to be charged too often.
on February 12, 2022
Posted by: Burr04
[This review was collected as part of a promotion.] Received as gift replacing an older model. Arrived charged and ready for use.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care , February 23, 2022
Hi,
Thanks for leaving this review. We're sorry to hear that the battery life of your Sonicare is not what you expected. This model is designed to give you 2 weeks of use (brushing twice daily) from a full charge. We therefore recommend charging the device for 24 hours without interruptions if you haven't already, and making sure the charger is placed away from metal surfaces or other chargers.
If this doesn’t improve your experience, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for leaving this review. We're sorry to hear that the battery life of your Sonicare is not what you expected. This model is designed to give you 2 weeks of use (brushing twice daily) from a full charge. We therefore recommend charging the device for 24 hours without interruptions if you haven't already, and making sure the charger is placed away from metal surfaces or other chargers.
If this doesn’t improve your experience, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
I strangely look forward to brushing my teeth
on February 16, 2022
Posted by: Daymon11
Gender:Female
[This review was collected as part of a promotion.] Historically I have hated the process of getting ready for bed: washing my face, removing eye makeup, brushing and flossing…every step seems to take forever. I never brushed for the full two minutes. Ever since I got this toothbrush, I have looked
forward to brushing at night and in the morning. The app that guides brushing has completely motivated me - the guided visual showing what areas need more attention and how much time to spend have changed everything. I spend two minutes minimum and sometimes opt for the deep clean which lasts more than 3 minutes. I love how clean they feel afterwards, which is another big motivation. I highly recommend this toothbrush.
forward to brushing at night and in the morning. The app that guides brushing has completely motivated me - the guided visual showing what areas need more attention and how much time to spend have changed everything. I spend two minutes minimum and sometimes opt for the deep clean which lasts more than 3 minutes. I love how clean they feel afterwards, which is another big motivation. I highly recommend this toothbrush.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
One of the better Diamond Clean Models
on February 16, 2022
Posted by: momolovesphilips
Gender:Female
[This review was collected as part of a promotion.] I had a previous model to this when it came out in a basic white color. I've since upgraded and will tell you the features on this one are phenomenal. I get a good use out of it 3 times a day and my dentist is also highly impressed with the up keep of my teeth. The charging case is handy and keeps my toothbrush clean.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Best sonic toothbrush on the market
on February 16, 2022
Posted by: BC Beavers
Gender:Male
I have owned many Sonicare toothbrushes over the years and this one is the best one. I like the different levels of intensity and various brushing features. I enjoyed using the Gum Health and Deep Clean specifically. However, I don’t find the Bluetooth brushing app very useful as least not for me. I have had this toothbrush for just two and half years and it just died on me. I took very good care of my toothbrush and cleaned it thoroughly each time after I used it. Unfortunately, after 2 1/2 years, the rubber seal for the metal shaft has failed and water seeped in. The inside of the handle was totally covered in water after I opened it and it was beyond repair. Sonicare toothbrushes were infamous for the metal shaft failure and that was how all my other Sonicare toothbrushes died but not this one. It looks like Philips has fixed the metal shaft issue but I hope Philips will find a way to make their rubber seals for the Sonicare much more durable and at the same time easier to clean out all that gunk accumulated there. The Sonicare, in my opinion, is one of the best electric toothbrushes on the market today except for the above unsolved issues.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
4
Great toothbrush
on February 16, 2022
Posted by: SMohan
Gender:Female
[This review was collected as part of a promotion.] Love the toothbrush, I got it because I was apparently brushing too hard and making my teeth sensitive. The app however could use some work. Like I wish the brush would have a memory on it so that you don't need to have the app open to read when you brush.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Father David
Gender:Male
Verified Purchase:Yes
I would certainly recommend Philips' products. They are good solid quality.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Great product.
on February 20, 2022
Posted by: Pearlwhite35
Gender:Male
[This review was collected as part of a promotion.] Multiple settings, brushes and the app combine for a pleasant experience. I actually look forward to using it.
I would recommend this to a friend!
Written by a customer while visiting philips.com