Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
464
4 Stars
126
3 Stars
46
2 Stars
34
1 Star
42
84%of customers recommend this product.
(
556 out of
658)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Customer Rating
3
Bluetooth never worked properly and sensors do not
on September 18, 2021
Posted by: bakernet
I do not recommend this product. The bluetooth never worked well, and the brushes stopped working properly (even new ones) after a short while. Expensive product for the poor quality.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , September 21, 2021
Hi there,
Thank you for leaving your feedback. We are sorry to know that you did not have a smooth experience with the connection between your DiamondClean Smart and your phone. We can suggest you to clear your Bluetooth cache and update your Sonicare App or smartphone software. That usually does the trick. You can find step-by-step instructions at this link: https://bit.ly/3lIs8rd .
For the brush heads issue, we'd like to have a closer look into it and find a suitable solution for you.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Thank you for leaving your feedback. We are sorry to know that you did not have a smooth experience with the connection between your DiamondClean Smart and your phone. We can suggest you to clear your Bluetooth cache and update your Sonicare App or smartphone software. That usually does the trick. You can find step-by-step instructions at this link: https://bit.ly/3lIs8rd .
For the brush heads issue, we'd like to have a closer look into it and find a suitable solution for you.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
5
I love the features. The ease of use is great.Goo
on September 28, 2021
Posted by: Smuvker
Gender:Male
[This review was collected as part of a promotion.] App is great. Easy to use. Feel is great. I like the color and charges well.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Excellent device!
on September 28, 2021
Posted by: Drjsmom2
Gender:Female
[This review was collected as part of a promotion.] This is a great toothbrush for anyone and everyone! It has a lot of features to help someone struggling with oral hygiene, as well as someone who has very good hygiene habits. Between the Bluetooth device to show you where you should be brushing and for how long, to the light at the bottom of the base of the toothbrush to tell you if you pushing too hard …everything about this device is amazing!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Everything is good but not the app
on October 5, 2021
Posted by: Yukes1124
Gender:Male
[This review was collected as part of a promotion.] Everything was first class. From the packaging, the brushes, and accessories. BUT the app doesn’t recognize my brushing my certain sections of my teeth and I end up brushing my teeth a lot longer than two minutes.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Great product
on October 7, 2021
Posted by: technaveen
Gender:Male
[This review was collected as part of a promotion.] Easy to use, good coverage, including the complex areas .
Written by a customer while visiting philips.com
Customer Rating
5
love the way this appliance cleans and whitens
on October 9, 2021
Posted by: pillman
Gender:Male
[This review was collected as part of a promotion.] I have use several Sonicare appliances over the years but this one is outstanding for that clean dental feeling. Would highly recommend the 9300 to anyone.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Perfect! ! That’s right. Perfect.
on October 14, 2021
Posted by: Druzil
Gender:Male
Don’t believe the commercials. You don’t brush your teeth like a normal toothbrush. You simply slide the toothbrush slowly across each quarter of your teeth as the toothbrush beeps 3 time and then stops.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
The best toothbrush in the market.
on October 22, 2021
Posted by: Crismater
[This review was collected as part of a promotion.] Sleek & powerful toothbrush. Highly recommend to anyone.
I would recommend this to a friend!
Written by a customer while visiting philips.com