Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
464
4 Stars
126
3 Stars
46
2 Stars
34
1 Star
42
84%of customers recommend this product.
(
556 out of
658)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Posted by: Stacy Dallas
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I did not like several things about this toothbrush. First, it times brushing in 6 sections and I want 4. The product does not allow tailoring. Second, the design of the handle is poor. It is large and unwieldy. The button that adjusts the intensity is positioned where it can be inadvertently pushed during brushing. Finally, and this is truly a personal preference, the speeds greater than 1 are uncomfortable.
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, February 6, 2024
Hi Stacy,
Thank you for sharing your feedback with us. We're sorry to hear that the Philips Sonicare Toothbrush didn't meet your expectations.
We appreciate your insights regarding the timer sections and handle design. We'll take these points into consideration for future product improvements. As for the speed settings, we understand that comfort is paramount, and we'll certainly pass your comments along to our development team.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We're sorry to hear that the Philips Sonicare Toothbrush didn't meet your expectations.
We appreciate your insights regarding the timer sections and handle design. We'll take these points into consideration for future product improvements. As for the speed settings, we understand that comfort is paramount, and we'll certainly pass your comments along to our development team.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
HX993B - Black Mold & Loose Head
on March 25, 2024
Posted by: KDHDAWN
Gender:Female
I loved this product when I first received it! Easy to use and great results for my first electric tooth brush. But this last year the rubber at top of head wear brush attaches has developed black mold and I always rinse and dry my tooth brush after use. The shaft the holds brush head in has also come right out of the hold before and since then the brush head does not sit flush with tooth brush and is loose.
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, March 26, 2024
Hi there,
Thank you for writing your review regarding the Philips Sonicare DiamondClean Toothbrush. This is not the experience we wish you to have.
As all our Sonicare products come with a 2-year warranty, please feel free to get in touch via social media. We’re available 24/7 on Facebook and X. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Kind regards,
Philips Consumer Care
Thank you for writing your review regarding the Philips Sonicare DiamondClean Toothbrush. This is not the experience we wish you to have.
As all our Sonicare products come with a 2-year warranty, please feel free to get in touch via social media. We’re available 24/7 on Facebook and X. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: BigJ
Gender:Male
Verified Purchase:Yes
I am on my 3rd electric toothbrush. I had to return product after about 6 months on 2 occasions.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
Great Toothbrush
on July 28, 2018
Posted by: RyanA
Gender:Male
I had the original sonicare toothbrush, and this is definitely an improvement. Vibration is way stronger, and I feel my teeth are a lot cleaner. Deep Clean mode is a must as well. Phone app is alright, but I didn't expect too much from a smart toothbrush as of now.
Pros: strong vibrations, many modes, holds a long charge
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Jsapodaca
Gender:Male
Verified Purchase:Yes
This product is pretty eye-opening. Using it’s Bluetooth technology and application on my phone I have learned that after 40 years of brushing my teeth I brush them way too hard. This toothbrush and app will let you know whether you’re using too much pressure or moving the head too quickly. There are at times connectivity issues and I wish the app kept your history but other than that I have no complaints and would purchased this again
Pros: phone app
Cons: price
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Great improvement on an already great product
on July 7, 2017
Posted by: marcg1
Gender:Male
I was thrilled to receive a FREE Philips DiamondClean Smart HX9903/01 tooth brush in exchange for trying it and writing this review!
I have purchased a few Sonicare toothbrushes and have been using one twice a day for about 20 years and I love this product. I didn't care for my teeth very well in my youth and had lots of cavities, root canals, and crowns. In the decades since I began using Sonicare I have had maybe 2 or 3 small cavities and my gums have remained very healthy, especially for someone 55 years of age. My dentists and hygienists always compliment the health of my teeth. Cleanings are a breeze! I am a believer in Sonicare!
The new brush heads for different areas of focus are wonderful. And the glass as charger is ingenious. I only wish I had the model with the travel case/charger that plugs into a USB port. What a great idea. And connecting to the app to gauge progress is another new plus that I am enjoying.
The only small thing I find that might be improved is the placement of the control on the unit. Occasionally i accidentally change the setting with my pinky finger while brushing.(Maybe because I'm left-handed?) Not a big deal, though.
I probably would have bought this product eventually when my current Sonicare finally wears out. They last so long it would be a while. I would recommend it to anyone!
Pros: lightweight, easy to use, keeps teeth and gums healthy
Cons: control placement can allow pinky to change......., ....setiings unintentionally during brushing
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Overall Great Product
on March 5, 2019
Posted by: Porsche911
Gender:Male
I have had this brush for a couple of days now, and I am loving it. Good design, very easy to use, and I would definitely recommend it to anyone.
Pros: good design, travel case, wireless charging, great app, says if you are brushing too hard, charging glass
Cons: it’s a little unstable when you sit it down, expensive brush replacements
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: toothgrl44
Gender:Female
Verified Purchase:Yes
Yes this product has great features. As a dental professional for many years, I would recommend it to anyone. I like the design & the ease in traveling with the unit. Much better than the older models. I love the black color its amazing. The only problem I find is the pulse times is too soft. I know how long to spend in each quadrant, but it is hard to feel that pulse. Perhaps for an older person it could be a problem. Overall I LOVE IT!
Pros: more force to timer pulse
I would recommend this to a friend!
Written by a customer while visiting philips.com