Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(714 Reviews)
Rating breakdown 714 reviews
5 Stars
465
4 Stars
127
3 Stars
46
2 Stars
34
1 Star
42
85%of customers recommend this product.
(
558 out of
660)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Customer Rating
1
Diamond Clean smart 9300
on June 7, 2022
Posted by: DollyMae
Gender:Female
[This review was collected as part of a promotion.] I purchased this toothbrush because I’ve purchased 3 other ones in the past. Unfortunately this model is one the worst ones I’ve owned. It don’t keep its charge and does not meet the standards of Phillips.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, June 9, 2022
Hi there, thank you for your feedback. Sorry to hear that you are not happy with this Sonicare model. Please feel free to contact us directly so that we can see how we can best help you. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon.
Hope to speak to you soon.
Written by a customer while visiting philips.com
Customer Rating
3
Who designed this charger???
on June 15, 2022
Posted by: Angry charger
Gender:Female
The toothbrush itself is great, but who was the genius who designed this charger??!! It’s the most annoying charger ever. My brush falls from it every time I try to charge. Now I have to lean it on the wall so I won’t get home and see my brush on the floor. This product needs a new charger!
Response from philips.comBy Philips Consumer Care, July 4, 2022
Hi there, thanks for your review here. We're happy to hear you're satisfied with the Sonicare, though it's unfortunate there were a few drawbacks regarding the charger's design. This must be quite inconvenient for you. If you're not satisfied with the charging glass, you can also use the travel case. If you have any further questions, please also get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further!
Kind regards,
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
1
Died
on January 29, 2023
Posted by: Hilz
Gender:Female
Old sonicare toothbrush lasted 5 years. The new one lasted only 7 months before it stopped working completely. Not just a dud either as my SO has the same toothbrush and his only holds a charge for 5 days. The old toothbrush held a charge much longer. Not worth the extra money and hassle
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, January 31, 2023
Hi Hilz,
Thank you for sharing your feedback with us. Rest assured, we’re here to help you. We suggest you try a few possible causes and solutions to see if you can fix the issue. Toothpaste residue can build up around the power button. The residue is causing the power button to get stuck and not turn on. We recommend cleaning the power button and the surrounding area with a damp cloth. We recommend charging it for at least 24 hours. You can always leave your toothbrush on the charger to avoid this from happening again. We recommend charging the toothbrush by using the original charger that came with your toothbrush. Ensure the charger is not placed on a metal surface or near other chargers, as this may cause interference while charging.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page www.Philips.com/contact.
Hope to speak to you soon!
Thank you for sharing your feedback with us. Rest assured, we’re here to help you. We suggest you try a few possible causes and solutions to see if you can fix the issue. Toothpaste residue can build up around the power button. The residue is causing the power button to get stuck and not turn on. We recommend cleaning the power button and the surrounding area with a damp cloth. We recommend charging it for at least 24 hours. You can always leave your toothbrush on the charger to avoid this from happening again. We recommend charging the toothbrush by using the original charger that came with your toothbrush. Ensure the charger is not placed on a metal surface or near other chargers, as this may cause interference while charging.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page www.Philips.com/contact.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Posted by: BigJ
Gender:Male
Verified Purchase:Yes
I am on my 3rd electric toothbrush. I had to return product after about 6 months on 2 occasions.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
Great Toothbrush
on July 28, 2018
Posted by: RyanA
Gender:Male
I had the original sonicare toothbrush, and this is definitely an improvement. Vibration is way stronger, and I feel my teeth are a lot cleaner. Deep Clean mode is a must as well. Phone app is alright, but I didn't expect too much from a smart toothbrush as of now.
Pros: strong vibrations, many modes, holds a long charge
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Jsapodaca
Gender:Male
Verified Purchase:Yes
This product is pretty eye-opening. Using it’s Bluetooth technology and application on my phone I have learned that after 40 years of brushing my teeth I brush them way too hard. This toothbrush and app will let you know whether you’re using too much pressure or moving the head too quickly. There are at times connectivity issues and I wish the app kept your history but other than that I have no complaints and would purchased this again
Pros: phone app
Cons: price
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Great improvement on an already great product
on July 7, 2017
Posted by: marcg1
Gender:Male
I was thrilled to receive a FREE Philips DiamondClean Smart HX9903/01 tooth brush in exchange for trying it and writing this review!
I have purchased a few Sonicare toothbrushes and have been using one twice a day for about 20 years and I love this product. I didn't care for my teeth very well in my youth and had lots of cavities, root canals, and crowns. In the decades since I began using Sonicare I have had maybe 2 or 3 small cavities and my gums have remained very healthy, especially for someone 55 years of age. My dentists and hygienists always compliment the health of my teeth. Cleanings are a breeze! I am a believer in Sonicare!
The new brush heads for different areas of focus are wonderful. And the glass as charger is ingenious. I only wish I had the model with the travel case/charger that plugs into a USB port. What a great idea. And connecting to the app to gauge progress is another new plus that I am enjoying.
The only small thing I find that might be improved is the placement of the control on the unit. Occasionally i accidentally change the setting with my pinky finger while brushing.(Maybe because I'm left-handed?) Not a big deal, though.
I probably would have bought this product eventually when my current Sonicare finally wears out. They last so long it would be a while. I would recommend it to anyone!
Pros: lightweight, easy to use, keeps teeth and gums healthy
Cons: control placement can allow pinky to change......., ....setiings unintentionally during brushing
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Overall Great Product
on March 5, 2019
Posted by: Porsche911
Gender:Male
I have had this brush for a couple of days now, and I am loving it. Good design, very easy to use, and I would definitely recommend it to anyone.
Pros: good design, travel case, wireless charging, great app, says if you are brushing too hard, charging glass
Cons: it’s a little unstable when you sit it down, expensive brush replacements
I would recommend this to a friend!
Written by a customer while visiting philips.com