Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
464
4 Stars
126
3 Stars
46
2 Stars
34
1 Star
42
84%of customers recommend this product.
(
556 out of
658)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Customer Rating
4
Loved it. For the year it worked.
on May 14, 2020
Posted by: Mommi
Gender:Female
My old hx6710 is still going strong, but the motors gave out in both of my more expensive models after right around year. Just started making a really weird noise, and my hub, who is an electrician, took one apart, and kinda fixed it...but fairly sure my mad tinkerer nullified my warranty. Still, sonicare is my fave toothbrush ever. It is like a trip to the dentist for a cleaning, without the trip part. My youngest son’s brushing skills went up by about 500% because of sonicare, also a plus!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: ajb289
Gender:Male
Verified Purchase:Yes
This is my third Sonicare toothbrush. They have sure come a long way.
This has been a change for me with this toothbrush, it seems that I can't get a good control with it, due to it's smooth exterior surface of the handle, it slides in my hand and I have to keep readjusting. It is a quality product as always, I just don't like exterior finish.
This has been a change for me with this toothbrush, it seems that I can't get a good control with it, due to it's smooth exterior surface of the handle, it slides in my hand and I have to keep readjusting. It is a quality product as always, I just don't like exterior finish.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
3
Awesome product as expected but …
on December 1, 2021
Posted by: SoCalBrusher
[This review was collected as part of a promotion.] Lost my nearly 10 yo Phillips tooth brush (can’t remember the model as the model numbers are very confusing). This newer model is fantastic. I would give 5 stars but the brush guide is EXTREMELY LIMITING. Who brushes their teeth in the pattern that the app expects? Not me. Because of this sever limitation I rarely use the app and could have benefited just as well with a cheaper model. Sorry but I will never spend this much money again for features that I will rarely use!
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 9, 2021
Hi, thanks for leaving a review. We're sorry to hear that you don't like the features of our Sonicare app. Our Dental specialists have come up with this brush guide to ensure optimal brushing that keeps your teeth healthy in the long run. While the method might be time-consuming, we hope that its effectiveness will make you reconsider. If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
3
Battery life is not so great, and limited charging
on December 28, 2021
Posted by: Reconsider
[This review was collected as part of a promotion.] Bought this to replace an older model. I’m surprised that the battery on my new toothbrush only lasts about a week at a time. If I am traveling for a longish trip, I’ll have to take the charging glass with me. Btw, the glass charger is great at home, but will a inconvenience when traveling.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 30, 2021
Hi there,
Thank you for taking the time to leave a review, we appreciate your feedback and would like to help you further with your battery issue. Always make sure that the charger is plugged in a working socket and that the toothbrush is fully charged when bringing it on a trip.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for taking the time to leave a review, we appreciate your feedback and would like to help you further with your battery issue. Always make sure that the charger is plugged in a working socket and that the toothbrush is fully charged when bringing it on a trip.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Toothbrush died after 2 years.
on January 31, 2022
Posted by: Cat63
Gender:Female
[This review was collected as part of a promotion.] Died after 2 years. Not worth the price. Too expensive to only last 2 years.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 31, 2022
Hi,
Thanks for your review regarding your Philips Sonicare DiamondClean Smart toothbrush. We are really sorry to hear that it is failing to work successfully, how unfortunate. Let's see if we can bring it back to life for you! To test if it is a charger related issue, could you fully charge your Sonicare 24 hours with the glass charger and then test. If there are no results, then could you try the same with the charging case? Can you also make sure that the power button and surrounding area is cleaned thoroughly. Toothpaste residue can build up in this area and cause the power button to not function correctly. We hope these tips will help resolve the issue.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for your review regarding your Philips Sonicare DiamondClean Smart toothbrush. We are really sorry to hear that it is failing to work successfully, how unfortunate. Let's see if we can bring it back to life for you! To test if it is a charger related issue, could you fully charge your Sonicare 24 hours with the glass charger and then test. If there are no results, then could you try the same with the charging case? Can you also make sure that the power button and surrounding area is cleaned thoroughly. Toothpaste residue can build up in this area and cause the power button to not function correctly. We hope these tips will help resolve the issue.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
The 9300 can only be used by one person
on March 30, 2022
Posted by: Jowers357
Gender:Male
I cannot share the Sonicare motor with my spouse because the app only allows one profile per SoniCare handle
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 31, 2022
Hi Will,
Thank you for writing your review. Unfortunately, it is not possible to share your Sonicare toothbrush, as only one can connect to the Sonicare app at a time. Hope this clears things up!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for writing your review. Unfortunately, it is not possible to share your Sonicare toothbrush, as only one can connect to the Sonicare app at a time. Hope this clears things up!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Diamond Clean smart 9300
on June 7, 2022
Posted by: DollyMae
Gender:Female
[This review was collected as part of a promotion.] I purchased this toothbrush because I’ve purchased 3 other ones in the past. Unfortunately this model is one the worst ones I’ve owned. It don’t keep its charge and does not meet the standards of Phillips.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, June 9, 2022
Hi there, thank you for your feedback. Sorry to hear that you are not happy with this Sonicare model. Please feel free to contact us directly so that we can see how we can best help you. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon.
Hope to speak to you soon.
Written by a customer while visiting philips.com
Customer Rating
3
Who designed this charger???
on June 15, 2022
Posted by: Angry charger
Gender:Female
The toothbrush itself is great, but who was the genius who designed this charger??!! It’s the most annoying charger ever. My brush falls from it every time I try to charge. Now I have to lean it on the wall so I won’t get home and see my brush on the floor. This product needs a new charger!
Response from philips.comBy Philips Consumer Care, July 4, 2022
Hi there, thanks for your review here. We're happy to hear you're satisfied with the Sonicare, though it's unfortunate there were a few drawbacks regarding the charger's design. This must be quite inconvenient for you. If you're not satisfied with the charging glass, you can also use the travel case. If you have any further questions, please also get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further!
Kind regards,
Kind regards,
Written by a customer while visiting philips.com