Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(714 Reviews)
Rating breakdown 714 reviews
5 Stars
465
4 Stars
127
3 Stars
46
2 Stars
34
1 Star
42
85%of customers recommend this product.
(
558 out of
660)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Posted by: SPARKLETEETH
Gender:Female
Verified Purchase:Yes
It has all the bells and whistles, but with my Samsung Android, the app doesn't work well. The toothbrush is o.k., and it comes with 3 heads, but still not worth what I paid. The app has to be opened twice to actually connect. I have a report in to the developers. I'm disappointed. My check-ups are good, but with this - I expect a STELLAR check-up next time... :(
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: BDeyes
Gender:Male
Verified Purchase:Yes
I am very pleased with the performance of the toothbrush.
My teeth feel very clean are brushing with this toothbrush.
My teeth feel very clean are brushing with this toothbrush.
My only complaint is that after purchasing this brush, I feel that a tongue brush should have come with this model. I know some models have it.
Written by a customer while visiting philips.com
Customer Rating
4
Loved it. For the year it worked.
on May 14, 2020
Posted by: Mommi
Gender:Female
My old hx6710 is still going strong, but the motors gave out in both of my more expensive models after right around year. Just started making a really weird noise, and my hub, who is an electrician, took one apart, and kinda fixed it...but fairly sure my mad tinkerer nullified my warranty. Still, sonicare is my fave toothbrush ever. It is like a trip to the dentist for a cleaning, without the trip part. My youngest son’s brushing skills went up by about 500% because of sonicare, also a plus!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: ajb289
Gender:Male
Verified Purchase:Yes
This is my third Sonicare toothbrush. They have sure come a long way.
This has been a change for me with this toothbrush, it seems that I can't get a good control with it, due to it's smooth exterior surface of the handle, it slides in my hand and I have to keep readjusting. It is a quality product as always, I just don't like exterior finish.
This has been a change for me with this toothbrush, it seems that I can't get a good control with it, due to it's smooth exterior surface of the handle, it slides in my hand and I have to keep readjusting. It is a quality product as always, I just don't like exterior finish.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
3
Awesome product as expected but …
on December 1, 2021
Posted by: SoCalBrusher
[This review was collected as part of a promotion.] Lost my nearly 10 yo Phillips tooth brush (can’t remember the model as the model numbers are very confusing). This newer model is fantastic. I would give 5 stars but the brush guide is EXTREMELY LIMITING. Who brushes their teeth in the pattern that the app expects? Not me. Because of this sever limitation I rarely use the app and could have benefited just as well with a cheaper model. Sorry but I will never spend this much money again for features that I will rarely use!
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 9, 2021
Hi, thanks for leaving a review. We're sorry to hear that you don't like the features of our Sonicare app. Our Dental specialists have come up with this brush guide to ensure optimal brushing that keeps your teeth healthy in the long run. While the method might be time-consuming, we hope that its effectiveness will make you reconsider. If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
3
Battery life is not so great, and limited charging
on December 28, 2021
Posted by: Reconsider
[This review was collected as part of a promotion.] Bought this to replace an older model. I’m surprised that the battery on my new toothbrush only lasts about a week at a time. If I am traveling for a longish trip, I’ll have to take the charging glass with me. Btw, the glass charger is great at home, but will a inconvenience when traveling.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 30, 2021
Hi there,
Thank you for taking the time to leave a review, we appreciate your feedback and would like to help you further with your battery issue. Always make sure that the charger is plugged in a working socket and that the toothbrush is fully charged when bringing it on a trip.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for taking the time to leave a review, we appreciate your feedback and would like to help you further with your battery issue. Always make sure that the charger is plugged in a working socket and that the toothbrush is fully charged when bringing it on a trip.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Toothbrush died after 2 years.
on January 31, 2022
Posted by: Cat63
Gender:Female
[This review was collected as part of a promotion.] Died after 2 years. Not worth the price. Too expensive to only last 2 years.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 31, 2022
Hi,
Thanks for your review regarding your Philips Sonicare DiamondClean Smart toothbrush. We are really sorry to hear that it is failing to work successfully, how unfortunate. Let's see if we can bring it back to life for you! To test if it is a charger related issue, could you fully charge your Sonicare 24 hours with the glass charger and then test. If there are no results, then could you try the same with the charging case? Can you also make sure that the power button and surrounding area is cleaned thoroughly. Toothpaste residue can build up in this area and cause the power button to not function correctly. We hope these tips will help resolve the issue.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for your review regarding your Philips Sonicare DiamondClean Smart toothbrush. We are really sorry to hear that it is failing to work successfully, how unfortunate. Let's see if we can bring it back to life for you! To test if it is a charger related issue, could you fully charge your Sonicare 24 hours with the glass charger and then test. If there are no results, then could you try the same with the charging case? Can you also make sure that the power button and surrounding area is cleaned thoroughly. Toothpaste residue can build up in this area and cause the power button to not function correctly. We hope these tips will help resolve the issue.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
The 9300 can only be used by one person
on March 30, 2022
Posted by: Jowers357
Gender:Male
I cannot share the Sonicare motor with my spouse because the app only allows one profile per SoniCare handle
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 31, 2022
Hi Will,
Thank you for writing your review. Unfortunately, it is not possible to share your Sonicare toothbrush, as only one can connect to the Sonicare app at a time. Hope this clears things up!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for writing your review. Unfortunately, it is not possible to share your Sonicare toothbrush, as only one can connect to the Sonicare app at a time. Hope this clears things up!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com