Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
464
4 Stars
126
3 Stars
46
2 Stars
34
1 Star
42
84%of customers recommend this product.
(
556 out of
658)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Posted by: Bina
Gender:Female
Verified Purchase:Yes
I was super excited to get this toothbrush from all of the great reviews I read previously, but I am disappointed with a few of its features. When using the toothbrush, the timing is never long enough.
When using the "count down feature/where you should be brushing" on the app, it always says I missed two sections of my teeth after following the instructions. It has a set time for each section, so it runs out of time before getting to all of the sections of the mouth. Why wouldn't the brush timer last long enough to get every section of the mouth? This has caused me to use the toothbrush at least two times every time I brush, meaning I brush my teeth "twice" in the morning and "twice" at night.
This causes the brush heads to get used up so quickly --because they tell you to change it after 180 uses. (Otherwise it reminds you every day it needs to be changed!) Divide that by 4 and it will only last 45 days. For the price of the brush heads, these toothbrushes should be lasting longer than just 45 days. I am disappointed I paid so much for this product and have to continually pay for the expensive brush heads so often.
Cons: timer, expensive brush heads
Written by a customer while visiting philips.com
Posted by: kpwrites
Verified Purchase:Yes
Its a great product. Very thorough cleaning. Brush has customizable speed controls which is a plus. App is ok needs bit more improvement with connectivity.
Written by a customer while visiting philips.com
Customer Rating
1
Disappointing reliability
on January 10, 2023
Posted by: Filips1996
Gender:Male
Failed in less than 18 months. Started making loud noise, then almost no vibration. Especially disappointing as a retired Philips engineer that focused on reliability.
No, I would not recommend this to a friend.
Response from philips.comBy Parvez Ansari, Philips Consumer Care, January 13, 2023
Hi Filips1996,
We're sorry to hear about that your experiencing issues with your Sonicare toothbrush. Place the brush head correctly. If your toothbrush makes an abnormally loud noise, a loose brush head may be the reason. Ensure the brush head is firmly placed on the handle and not loose. A small gap will remain between the handle and brush head as needed for vibration. you need to identify where the noise is coming from. Try the following steps: Step 1: Remove the brush head from the handle. Step 2: Turn your toothbrush on. Is your toothbrush still making a loud or abnormal noise? Yes: your toothbrush is broken. We recommend that you request an online repair or exchange. No: if the noise stops, your brush head is defective or worn out. You need to replace your brush head with a new one. If none of these tips help, your toothbrush may be damaged internally. We recommend that you request a repair or exchange for your toothbrush. Depending on your location, you can request an online repair or exchange.
We hope this was helpful. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
We hope to speak to you soon.
Kind regards,
Philips Consumer Care
We're sorry to hear about that your experiencing issues with your Sonicare toothbrush. Place the brush head correctly. If your toothbrush makes an abnormally loud noise, a loose brush head may be the reason. Ensure the brush head is firmly placed on the handle and not loose. A small gap will remain between the handle and brush head as needed for vibration. you need to identify where the noise is coming from. Try the following steps: Step 1: Remove the brush head from the handle. Step 2: Turn your toothbrush on. Is your toothbrush still making a loud or abnormal noise? Yes: your toothbrush is broken. We recommend that you request an online repair or exchange. No: if the noise stops, your brush head is defective or worn out. You need to replace your brush head with a new one. If none of these tips help, your toothbrush may be damaged internally. We recommend that you request a repair or exchange for your toothbrush. Depending on your location, you can request an online repair or exchange.
We hope this was helpful. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
We hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: RTA76
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] They showed 2 brush heads in the picture and a travel case with a USB connection.
I did not receive 2 brush heads, when I called back for the travel case, they sent me a white travel case for the my black set.
I did not receive 2 brush heads, when I called back for the travel case, they sent me a white travel case for the my black set.
No, I would not recommend this to a friend.
Response from philips.comBy Simran Maxwel, Philips Consumer Care, March 4, 2024
Hi there,
Thank you for taking the time to share your review. We are sorry to hear that you received the wrong color travel case for your Philips Sonicare DiamondClean Smart Sonic Electric Toothbrush.
We understand that this is not the experience you were expecting based on the brush head picture. We will pass on your feedback to our team to ensure that we can improve your experience in the future.
To assist you further in this matter, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for taking the time to share your review. We are sorry to hear that you received the wrong color travel case for your Philips Sonicare DiamondClean Smart Sonic Electric Toothbrush.
We understand that this is not the experience you were expecting based on the brush head picture. We will pass on your feedback to our team to ensure that we can improve your experience in the future.
To assist you further in this matter, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Txfight
Gender:Male
Verified Purchase:Yes
Great app, great brush heads, great design. Packaging was nice.
Pros: easy to use
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: R5689
Gender:Female
Verified Purchase:Yes
I like different modes on it and how fast it brush
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: SPARKLETEETH
Gender:Female
Verified Purchase:Yes
It has all the bells and whistles, but with my Samsung Android, the app doesn't work well. The toothbrush is o.k., and it comes with 3 heads, but still not worth what I paid. The app has to be opened twice to actually connect. I have a report in to the developers. I'm disappointed. My check-ups are good, but with this - I expect a STELLAR check-up next time... :(
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: BDeyes
Gender:Male
Verified Purchase:Yes
I am very pleased with the performance of the toothbrush.
My teeth feel very clean are brushing with this toothbrush.
My teeth feel very clean are brushing with this toothbrush.
My only complaint is that after purchasing this brush, I feel that a tongue brush should have come with this model. I know some models have it.
Written by a customer while visiting philips.com