Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(714 Reviews)
Rating breakdown 714 reviews
5 Stars
465
4 Stars
127
3 Stars
46
2 Stars
34
1 Star
42
85%of customers recommend this product.
(
558 out of
660)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Posted by: rol36
Gender:Male
Verified Purchase:Yes
Not best brush for traveling without the charging case!
Cons: dones not come with travel/charging case
Written by a customer while visiting philips.com
Posted by: Bina
Gender:Female
Verified Purchase:Yes
I was super excited to get this toothbrush from all of the great reviews I read previously, but I am disappointed with a few of its features. When using the toothbrush, the timing is never long enough.
When using the "count down feature/where you should be brushing" on the app, it always says I missed two sections of my teeth after following the instructions. It has a set time for each section, so it runs out of time before getting to all of the sections of the mouth. Why wouldn't the brush timer last long enough to get every section of the mouth? This has caused me to use the toothbrush at least two times every time I brush, meaning I brush my teeth "twice" in the morning and "twice" at night.
This causes the brush heads to get used up so quickly --because they tell you to change it after 180 uses. (Otherwise it reminds you every day it needs to be changed!) Divide that by 4 and it will only last 45 days. For the price of the brush heads, these toothbrushes should be lasting longer than just 45 days. I am disappointed I paid so much for this product and have to continually pay for the expensive brush heads so often.
Cons: timer, expensive brush heads
Written by a customer while visiting philips.com
Posted by: kpwrites
Verified Purchase:Yes
Its a great product. Very thorough cleaning. Brush has customizable speed controls which is a plus. App is ok needs bit more improvement with connectivity.
Written by a customer while visiting philips.com
Customer Rating
1
Disappointing reliability
on January 10, 2023
Posted by: Filips1996
Gender:Male
Failed in less than 18 months. Started making loud noise, then almost no vibration. Especially disappointing as a retired Philips engineer that focused on reliability.
No, I would not recommend this to a friend.
Response from philips.comBy Parvez Ansari, Philips Consumer Care, January 13, 2023
Hi Filips1996,
We're sorry to hear about that your experiencing issues with your Sonicare toothbrush. Place the brush head correctly. If your toothbrush makes an abnormally loud noise, a loose brush head may be the reason. Ensure the brush head is firmly placed on the handle and not loose. A small gap will remain between the handle and brush head as needed for vibration. you need to identify where the noise is coming from. Try the following steps: Step 1: Remove the brush head from the handle. Step 2: Turn your toothbrush on. Is your toothbrush still making a loud or abnormal noise? Yes: your toothbrush is broken. We recommend that you request an online repair or exchange. No: if the noise stops, your brush head is defective or worn out. You need to replace your brush head with a new one. If none of these tips help, your toothbrush may be damaged internally. We recommend that you request a repair or exchange for your toothbrush. Depending on your location, you can request an online repair or exchange.
We hope this was helpful. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
We hope to speak to you soon.
Kind regards,
Philips Consumer Care
We're sorry to hear about that your experiencing issues with your Sonicare toothbrush. Place the brush head correctly. If your toothbrush makes an abnormally loud noise, a loose brush head may be the reason. Ensure the brush head is firmly placed on the handle and not loose. A small gap will remain between the handle and brush head as needed for vibration. you need to identify where the noise is coming from. Try the following steps: Step 1: Remove the brush head from the handle. Step 2: Turn your toothbrush on. Is your toothbrush still making a loud or abnormal noise? Yes: your toothbrush is broken. We recommend that you request an online repair or exchange. No: if the noise stops, your brush head is defective or worn out. You need to replace your brush head with a new one. If none of these tips help, your toothbrush may be damaged internally. We recommend that you request a repair or exchange for your toothbrush. Depending on your location, you can request an online repair or exchange.
We hope this was helpful. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
We hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Stacy Dallas
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I did not like several things about this toothbrush. First, it times brushing in 6 sections and I want 4. The product does not allow tailoring. Second, the design of the handle is poor. It is large and unwieldy. The button that adjusts the intensity is positioned where it can be inadvertently pushed during brushing. Finally, and this is truly a personal preference, the speeds greater than 1 are uncomfortable.
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, February 6, 2024
Hi Stacy,
Thank you for sharing your feedback with us. We're sorry to hear that the Philips Sonicare Toothbrush didn't meet your expectations.
We appreciate your insights regarding the timer sections and handle design. We'll take these points into consideration for future product improvements. As for the speed settings, we understand that comfort is paramount, and we'll certainly pass your comments along to our development team.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We're sorry to hear that the Philips Sonicare Toothbrush didn't meet your expectations.
We appreciate your insights regarding the timer sections and handle design. We'll take these points into consideration for future product improvements. As for the speed settings, we understand that comfort is paramount, and we'll certainly pass your comments along to our development team.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
HX993B - Black Mold & Loose Head
on March 25, 2024
Posted by: KDHDAWN
Gender:Female
I loved this product when I first received it! Easy to use and great results for my first electric tooth brush. But this last year the rubber at top of head wear brush attaches has developed black mold and I always rinse and dry my tooth brush after use. The shaft the holds brush head in has also come right out of the hold before and since then the brush head does not sit flush with tooth brush and is loose.
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, March 26, 2024
Hi there,
Thank you for writing your review regarding the Philips Sonicare DiamondClean Toothbrush. This is not the experience we wish you to have.
As all our Sonicare products come with a 2-year warranty, please feel free to get in touch via social media. We’re available 24/7 on Facebook and X. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Kind regards,
Philips Consumer Care
Thank you for writing your review regarding the Philips Sonicare DiamondClean Toothbrush. This is not the experience we wish you to have.
As all our Sonicare products come with a 2-year warranty, please feel free to get in touch via social media. We’re available 24/7 on Facebook and X. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Txfight
Gender:Male
Verified Purchase:Yes
Great app, great brush heads, great design. Packaging was nice.
Pros: easy to use
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: R5689
Gender:Female
Verified Purchase:Yes
I like different modes on it and how fast it brush
I would recommend this to a friend!
Written by a customer while visiting philips.com