Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
464
4 Stars
126
3 Stars
46
2 Stars
34
1 Star
42
84%of customers recommend this product.
(
556 out of
658)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Customer Rating
5
Newest And best toothbrush ever
on July 19, 2017
Posted by: Krishcr
Gender:Female
I received the DiamondClean toothbrush for review. I really like the modern and easy way to charge the toothbrush by simply putting it in the glass that comes with it! The sleek design is cool! Also being able to choose what your oral care goals are and simply using the correct brush head. I was impressed that you can travel with your toothbrush and recharge it with the included case that connects thru a USB plug. The app you can use is helpful in helping you to reach your oral goals by pinpointing better brushing. Really like all the new features. Our last Sonic toothbrush is still going strong for over 10 years now. A worthwhile investment.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Delightful
Gender:Male
Verified Purchase:Yes
I like the product although the app is misleading in that it doesn't properly record brushing coverage which leads the app to recommend additional brushing resulting in shortening the life of the brushes which is a major cost.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
great features like sensitivity and cleaning modes
on April 15, 2020
Posted by: Nav_
Gender:Male
Verified Purchase:Yes
great product with white+ mode, gum care mode, clean mode
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
If you did this before...
on December 28, 2017
Posted by: Mili12
Gender:Female
And you can write here what you really need to say about this product you understand now why this product is so bad and for some reason my review is not acceptable
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Can't hold onto it!
on July 24, 2020
Posted by: Bruxer
Gender:Female
Why a toothbrush that will be used WET with TOOTHPASTE comes in a super smooth surface that gets as slippery as an oiled pig is beyond me. There are not even any indentations except the on-off switch and mode switch, so those don't help. I keep having to use my other hand to push up the bottom to keep my hand from slipping up to the brush head. I'm new to a sonic toothbrush and the vibrations definitely irritate any sensitive teeth. Weird sensation. Hoping I'll get used to it.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 13, 2020
Hi there. Thanks for taking the time to write this review. We're sorry to hear you are having a difficult time with the DiamondClean Smart's vibrations, and can imagine this is very inconvenient for your sensitive teeth. We recommend activating the Easy-Start feature, so the Sonicare's vibrations are more gently. To do this, please hold the mode/ intensity button and by pressing the power button once while on the charger. The handle will beep twice to confirm it is enabled. If you have any questions or need further assistance, please contact us on Facebook (@Philips) or Twitter (@PhilipsCare).
Kind regards,
Kind regards,
Written by a customer while visiting philips.com
Posted by: jellio2000
Verified Purchase:Yes
I bought thw sonicare thinking it would a great tooth brush. Unfortunately it was broke straight out of the box.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 10, 2020
Hi there,
Thank you for leaving us a review. We are sorry to hear you are experiencing this inconvenience with your Sonicare. We can imagine that must be quite frustrating. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for leaving us a review. We are sorry to hear you are experiencing this inconvenience with your Sonicare. We can imagine that must be quite frustrating. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Texas2227
Gender:Male
Verified Purchase:Yes
Great toothbrush love the app. Distance from app not good though
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: igee
Verified Purchase:Yes
I've been using Sonicare for years. Had about five of them. My mouth feels clean and refreshed after use. I purchased three units in the past 2 months I purchased a 9300 for my son , another for my grandson and I also purchased a 9700 for myself.
I would recommend this to a friend!
Written by a customer while visiting philips.com