Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
464
4 Stars
126
3 Stars
46
2 Stars
34
1 Star
42
84%of customers recommend this product.
(
556 out of
658)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Customer Rating
1
Not suitable for travel; no charging case.
on May 3, 2021
Posted by: Denver done with Philips
Gender:Male
The case is only for storage, not charging like previous models. The real issue is that you have to keep the handle in the charging glass all the time. Handle will not be sufficiently charged for more than 2 cycles before it is dead.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, May 7, 2021
Hi Larry, we are sorry that the Sonicare DiamonClean didn't meet your expectation. Indeed, the travel case for this model it's only for transport purposes to store your toothbrush hygienically when you're on the go. Fully charge your Philips Sonicare Toothbrush for 24 hours before using it, then the operating time will be up to 2 weeks based on regular use (twice a day). Make sure that the bottom of your toothbrush is touching the center of the charging glass. When you see the battery indicator light blinking, or if you hear a beep, it means that your toothbrush is charging. If you have any questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to hear from you soon!
Written by a customer while visiting philips.com
Customer Rating
1
Product broke within a week
on November 25, 2021
Posted by: E1sant0
Gender:Male
[This review was collected as part of a promotion.] After a week of use, toothbrush started sounding and vibrating differently. The metal tip where the replacement brush head goes became loose and I was unable to place it back in place. So I’m not able to use this toothbrush. Tried going on the website to find warranty info and couldn’t find a form to fill out. All links said to call. Not happy with this product
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , December 7, 2021
Hello,
thank you for bringing this to our attention. We're so sorry to hear that your DiamondClean broke after such little time, we can imagine how disappointing this was. We'd love to take a closer look and help you find a solution, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
thank you for bringing this to our attention. We're so sorry to hear that your DiamondClean broke after such little time, we can imagine how disappointing this was. We'd love to take a closer look and help you find a solution, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: CDD1234
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This device broke within the first few months of ownership. Phillips then sent me what appeared to be a referbished device that wouldn’t even charge and refused to send me a new one. I would NOT recommend buying this product.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: AaaasPb
Gender:Male
Verified Purchase:Yes
I had a diamondclean for a couple of months that stopped working properlt adter a drop in the sink. I dis not register it for warantee protection and was a little disappintef that it was so succeptible yo famage by such a little mishap
Nevertheless, i liked how it cleaned and bought another
I find the iphone stnc business to be nothing more than a silly gimmick, and find your repeated prompts to synch my brushjead on the phone to be annoying
Also, i liked the old brush’s four X 30 second timing prompt cycle
The new one seems to have six or more 20 second prompts
It seems to be irregular, and one stopwatch experiment the cycles lasted for over 2.5 minutes. That is too long, and the multiple changes are a distraction. I find myself losing track and wondering, was that 4 or 5? Then shutting it down. 4 cycles - and two minutes seened easier to deal with and 2-minutes seemed plenty
If there is a way to change this, let me kno
Nevertheless, i liked how it cleaned and bought another
I find the iphone stnc business to be nothing more than a silly gimmick, and find your repeated prompts to synch my brushjead on the phone to be annoying
Also, i liked the old brush’s four X 30 second timing prompt cycle
The new one seems to have six or more 20 second prompts
It seems to be irregular, and one stopwatch experiment the cycles lasted for over 2.5 minutes. That is too long, and the multiple changes are a distraction. I find myself losing track and wondering, was that 4 or 5? Then shutting it down. 4 cycles - and two minutes seened easier to deal with and 2-minutes seemed plenty
If there is a way to change this, let me kno
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Won't recharge and can't buy brushes in black!!!
on October 26, 2020
Posted by: Anonymous
Gender:Female
like I said, it won't recharge and Sonicare doesn't carry the brush sets in black!!!
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, October 27, 2020
Hi there,
Thanks for sharing your review. We're sorry to hear that your Sonicare is not charging. You might want to try the travel case to see whether the issue lies with the charger or the brush handle. As for the black brush heads, these are actually available via the online shop on our website.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Thanks for sharing your review. We're sorry to hear that your Sonicare is not charging. You might want to try the travel case to see whether the issue lies with the charger or the brush handle. As for the black brush heads, these are actually available via the online shop on our website.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
1
Brakes afther a year
on April 5, 2024
Posted by: Nala2015
Gender:Female
Great toothbrush - but mine only lasted about 15 months. They use cheap stuff to build the toothbrushes. Quality is so bad, but the toothbrush works well - while it works.. I have had 2 meanwhile - different one the 2nd time. Same - did not last because of some cheap rubber they put over the on-button. The rubber DISSOLVES and then the button won't work!! So cheap..
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, April 8, 2024
Hi Nala,
Thank you for writing your review, and we are sorry to hear about the experience you had with the Philips Sonicare DiamondClean Smart 9300 Toothbrush.
In this case, we would request that you reach out to us via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can also contact us through the contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review, and we are sorry to hear about the experience you had with the Philips Sonicare DiamondClean Smart 9300 Toothbrush.
In this case, we would request that you reach out to us via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can also contact us through the contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: aa70
Gender:Male
Verified Purchase:Yes
The brush head barely lasted 1.5 months before the app indicated that I should replace it, even though the blue wear indicators on it were still visible.
Whatever happened to 3 months? Is this their way to make you consume brush heads at a faster rate? The tracking on the app stops when you receive the alert to replace the brush head so it's essentially a way to force you to buy another one.
Pros: the app is pretty cool
Cons: you are forced to replace brush heads in 1.5 month, battery life
Written by a customer while visiting philips.com
Posted by: rol36
Gender:Male
Verified Purchase:Yes
Not best brush for traveling without the charging case!
Cons: dones not come with travel/charging case
Written by a customer while visiting philips.com