Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
464
4 Stars
126
3 Stars
46
2 Stars
34
1 Star
42
84%of customers recommend this product.
(
556 out of
658)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Customer Rating
3
Great features, short life span
on February 11, 2020
Posted by: JJ daisey
It works great, but it only later 2 years. Broke a month after warranty expired. For the price paid, it’s not worth it. I would buy a cheaper model that does the same thing, where i won’t mind so much if it breaks in 2 years.
My last electric toothbrush by a competitor of Sonicare lasted 10 years.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: KF53
Gender:Female
Verified Purchase:Yes
Bought this for the app to show where needed to brush, etc. Next to impossible to download the app.
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, June 27, 2018
Hi there,
Thank you for sharing your feedback, and we are very sorry to hear about your experience. We would like to assist you in downloading the app. At your earliest convenience, please call us to speak with a Consumer Care specialist at 1-800-682-7664 (reference this review).
We're available during the following days/times:
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we are very sorry to hear about your experience. We would like to assist you in downloading the app. At your earliest convenience, please call us to speak with a Consumer Care specialist at 1-800-682-7664 (reference this review).
We're available during the following days/times:
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Posted by: theSubdude
Gender:Male
Verified Purchase:Yes
I had a very early sonicare, maybe 5 or 6 years ago, it wore out? Did not work anymore. I purchased a new one because I liked the first. The new is good, the design is less, for example, the off on button which is in close proximity of the intensity button is the same shape with the same feel, easy to hit one instead of the other, that is rather lazy design. The app, has good qualities, in terms of showing how you are doing, but... it is too nagging, for instance if you only use it periodically, as I do, it tells you to use the app, and you get the red message indicator on the iPhone and you can’ Turn it off unless the app is used, I finally deleted the app.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Awful
on November 24, 2018
Posted by: emily1909
Gender:Female
After one month use, the smell is awful, water stuck in the button, I can smell it during I use it. The other 9206 doesn't have such problem.
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, November 26, 2018
Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare DiamondClean Smart comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative. Be sure to reference this review & have your Sonicare product handy so that we can better assist you.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare DiamondClean Smart comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative. Be sure to reference this review & have your Sonicare product handy so that we can better assist you.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Customer Rating
3
The product is amazing
on November 19, 2020
Posted by: Anonymous
Gender:Female
The product is great the color I ordered is perfect. I am just a little disappointed the charger doesn’t work.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, December 29, 2020
Hi there,
Thank you for sharing your experience. We're glad to hear you like it so much! We understand that the charger not working is quite the inconvenience for you. We'd like to help you out with this! Thefore we'd like to ask you to reach out to our social media team at either Facebook or Twitter (@Philipscare). They will be happy to help you out. Take care!
Thank you for sharing your experience. We're glad to hear you like it so much! We understand that the charger not working is quite the inconvenience for you. We'd like to help you out with this! Thefore we'd like to ask you to reach out to our social media team at either Facebook or Twitter (@Philipscare). They will be happy to help you out. Take care!
Written by a customer while visiting philips.com
Customer Rating
3
The brush is great but the app is worthless
on June 20, 2019
Posted by: Jcleanteeth
I have had this brush for a couple months now and am totally satisfied with the brush itself. But the app crashes repeatedly. I would say about 9 times out of 10 or more, the app will crash and require you to restart it, which turns what should be a 2 or 3 minute toothbrushing session into 10 min or more, if you have the patience for that. I have stopped using the app completely for that reason.
Pros: the brush works very well
Cons: the app crashes over and over
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: GmaSP5
Gender:Female
Verified Purchase:Yes
This is the only brush that makes my teeth look and feel clean. In addition, my teeth are much whiter since I started using it four months ago. My sister and brother-in-law got it for my birthday as they knew I had been searching for the perfect toothbrush. They both use one daily and love it too! Now I even travel with it as I was gone for a week traveling without it, and I could not get my teeth to feel clean. I couldn't wait to get home to my Philips DiamondClean Smart! Since then I have traveled with it twice, last thing to pack and first thing to unpack. It travels well in the case that comes with it! Thanks for this fine, dependable product.
Pros: gently powerful!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
The actual toothbrush performs fine. The associated Philips app has several significant performance problems.
on June 15, 2018
Posted by: Paul23
Gender:Male
Verified Purchase:Yes
My main complaint is with the Philips App. First, it is a power hog. It tends to use 10 - 15% of my phone's charge when in gum care mode. The app seems very sensitive to the inclination of the bristles, but the results are inconsistent with use. Sometimes I spend significant time brushing one area and it doesn't register that I've done anything in that area. I now only use the app sporadically. The actual tooth brush tends to work pretty well, but is pretty pricey.
Pros: preprogrammed modes are sensible.
Cons: the app doesn't do well with performance.
Written by a customer while visiting philips.com