Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
464
4 Stars
126
3 Stars
46
2 Stars
34
1 Star
42
84%of customers recommend this product.
(
556 out of
658)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Customer Rating
1
Short lifespan
on April 21, 2023
Posted by: DLlllllll
Gender:Male
While I’m very satisfied when it’s working rarely does sonic care toothbrush last a year
3 -9 months is average life span out of 11 toothbrush units I have purchased
First one lasted 2 years + then next one lasted couple months
Went with cheaper models and they were even worse
Gets loud and brush head axle gets real loose and it is then useless
Since ridiculous fancy features started quality completely gone
Going to try other brands
3 -9 months is average life span out of 11 toothbrush units I have purchased
First one lasted 2 years + then next one lasted couple months
Went with cheaper models and they were even worse
Gets loud and brush head axle gets real loose and it is then useless
Since ridiculous fancy features started quality completely gone
Going to try other brands
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, April 24, 2023
Hi there,
Thank you for sharing your feedback with us. We are sorry to hear that you have experienced issues with your Sonicare toothbrushes and that they have not lasted as long as you had hoped. At Philips, we strive to provide our customers with high-quality products that are both durable and reliable. We would like to inform you that Sonicare toothbrushes use powerful vibrations to clean your teeth. The sound produced is louder than a manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to electric brushing. If you turn on your toothbrush without a brush head, it will make more noise. Always ensure that a brush head is attached to your toothbrush. If your toothbrush makes an abnormally loud noise, a loose brush head may be the reason. Ensure the brush head is firmly placed on the handle and not loose. A small gap will remain between the handle and brush head as needed for vibration. It could also mean that your brush head is worn. We recommend replacing your brush head every three months. You can purchase a new brush head in our online store.
If you have any additional questions, please get in touch via Social Media. We're available on Facebook (@Philips) and Twitter (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We are sorry to hear that you have experienced issues with your Sonicare toothbrushes and that they have not lasted as long as you had hoped. At Philips, we strive to provide our customers with high-quality products that are both durable and reliable. We would like to inform you that Sonicare toothbrushes use powerful vibrations to clean your teeth. The sound produced is louder than a manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to electric brushing. If you turn on your toothbrush without a brush head, it will make more noise. Always ensure that a brush head is attached to your toothbrush. If your toothbrush makes an abnormally loud noise, a loose brush head may be the reason. Ensure the brush head is firmly placed on the handle and not loose. A small gap will remain between the handle and brush head as needed for vibration. It could also mean that your brush head is worn. We recommend replacing your brush head every three months. You can purchase a new brush head in our online store.
If you have any additional questions, please get in touch via Social Media. We're available on Facebook (@Philips) and Twitter (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Useless app. Bristles fell off the brush head after less than a month.
on August 15, 2018
Posted by: rrnyc
Gender:Male
The quality of this toothbrush makes me wonder why I spent hundreds of dollars for such a horrible product. The app is a complete waste of time and energy. The bluetooth connection doesn't work, the app doesn't register all the movements while I brush. The app needs a complete redesign and all the bugs need to be fixed. The brush heads are getting more expensive but they're worse than a $1 manual toothbrush. Chunks of bristles fell off after less than a month of daily use.
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, August 16, 2018
Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare DiamondClean Smart comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we may quickly address this issue (reference this review).
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare DiamondClean Smart comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we may quickly address this issue (reference this review).
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Customer Rating
1
The essential benefit of the tooth brush is using the application and the iOS application constantly crashes or failes to establish a BT connection
on May 17, 2019
Posted by: SleeplessInSeattle
Gender:Female
Verified Purchase:Yes
Very frustrating and unfortunate to spend 100's of dollars on a tooth brush where the iOS application crashes frequently and/or frequently won't connect to the toothbrush from the iOS application. iOS developer get crash reports of applications and it seems that Phillips doesn't look at these to discover why the application crashes in the middle of a brushing.
Cons: unstable, infrequent connections
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: GC52
Gender:Male
Verified Purchase:Yes
I like the DiamondClean Smart electric toothbrush. My teeth feel so much cleaner than any other tooth brush I've ever used. I also like the program from Phillips that I downloaded to my smart phone. The only thing I'm very dissatisfied with is the special toothbrushes that came with the toothbrush. 2 of the 3 brushes didn't' last 2 weeks. Several of the individual bristles actually came unglued and fell out in my mouth while brushing (according to the results of my brushing per the downloaded Phillips sonicate program, I'm brushing correctly). I ended up throwing the 2 brushes away due to several other bristles were loose and ready to fall out. I'm using the 3rd brush now and it seems to be holding after a week.
Cons: inferior toothbrushes that came with toothbrush.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: TheKid58
Gender:Male
Verified Purchase:Yes
The product is easy to use. It performs well, just like all of your other Toothbrushes. For me, just give me, a regular electric toothbrush. I don’t need all the Bells,and Whistles. (Aka The Bluetooth Technology) Keep it Simple. Concentrate on Longevity of product. Which has been Lacking, at Least with The DiamondClean Series. Most Customers, Like myself; are Looking for a Rock Solid, Product. And Not Impressed, with unnecessary, worthless, added Features. To be honest, I am using This New DiamondClean Toothbrush, like an Old Model DiamondClean. In The Manual setting. I have extra Brush Heads, that I either purchased, or received at Christmas. That were for The Last Model Series. After that
If the Old Brush Heads, become unavailable, I will be doing research on Purchasing a New Toothbrush; On All different, Manufacturers; and models.
If the Old Brush Heads, become unavailable, I will be doing research on Purchasing a New Toothbrush; On All different, Manufacturers; and models.
Pros: runs like previous models
Cons: worthless bluetooth features, old brush heads run on manual mode
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Rosanna
Gender:Female
Verified Purchase:Yes
I've used Sonicare toothbrushes for many years and I must admit, I like my newest one the best of all: Philips Sonicare DiamondClean Smart Sonic electric toothbrush with app HX9903/21.
This toothbrush is so thorough at cleaning and whitening that I don't need any other products to keep my teeth clean and bright.
It's a high quality toothbrush -- well made and easy to keep clean. The brushes themselves are larger than the ones I used to use, and they not only clean my teeth but feel good on the gums.
I am very happy to have invested in a high quality toothbrush such as this one.
Pros: cleans thoroughly, keeps teeth white and bright
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Started to break off after 8 months
on October 17, 2019
Posted by: HCWW
The sensing and vibrating ceased to work as it should have after use of 8 months. Now I have to hold on to the front of the brush head to get the vibration. Changing new brush heads didn't help either. Very bad quality Philips!
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 3, 2020
Hi there, thank you for the review. It's unfortunate to hear that you're experiencing issues with your Sonicare toothbrush. We would like to help you with this issue. Please feel free to get in touch with us via social media. We're available 24/7 on Twitter(@PhilipsCare) and Facebook. One of our colleagues will try their best to help you.
Written by a customer while visiting philips.com
Posted by: Sonidontcare
Gender:Male
Verified Purchase:Yes
I’ve had Sonicare brushes since they were released into the Wild. This latest release touts Bluetooth connectivity, pressure sensors and lights, and an app. Does that make it better or more effective than the model it supersedes? Nope. Not at all. In fact, I prefer the last model to this one. The app is cumbersome and useless. The pressure sensor is...useless. The new case is nice...but longer and doesn’t fit as well in my toiletries case. The finish is super prone to water and toothpaste staining. I just don’t really get the point of any of it. Don’t waste your money. There is really no reasonable reason to upgrade.
Pros: more lights, new brushes are ok
Cons: no value to new features, app is a joke, expensive, new finish get dirty fast, case still big no uv clean or charge
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com