Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
464
4 Stars
126
3 Stars
46
2 Stars
34
1 Star
42
84%of customers recommend this product.
(
556 out of
658)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Posted by: Mommap9
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great charging with glass, multiple options for brushing modes. Easy to pair with phone for feedback
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Umpbilliam
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve been using soniccare toothbrushes since the early 90’s and this is by far your best brush ever. I love how it cleans my teeth, gums, and tongue. But what I think is the best part is that you can connect with your phone, real time, and it gives you real time feedback on how you using your brush with suggestions on how to do it better. Slower movements, staying in 1 position longer. I beboeve it makes brushing your teeth even better for the best oral hygiene ever.
Thank you
Thank you
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Mykejay
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been nothing but pleased since I purchased this toothbrush. It works well and holds a charge for a very long time. (Better than Oral B)
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Nems
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Charging is easy with the cup and charge lasts several weeks.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Worst ergonomics and material coating
on March 27, 2024
Posted by: Scrappycoco24
This toothbrush has great features, but the engineers behind this did not think of how people are supposed to hold this thing. The shape is not conducive to hold normally, it rolls when you put it on your counter, and the material coat does not allow for the user to properly grasp the brush. I tried using it when I first got it, and it slipped in my hand so much that I couldn't contour or get a proper angle in my mouth. I had to stop the brush cycle and use a plain, manual toothbrush.
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, April 1, 2024
Hi there,
Thank you for taking the time to share your review with us. We are sorry to hear about your experience with the Philips Sonicare DiamondClean Toothbrush.
This is not the experience we wish you had. Your feedback is much appreciated, and it will definitely be shared with our product development team to help improve your experience.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for taking the time to share your review with us. We are sorry to hear about your experience with the Philips Sonicare DiamondClean Toothbrush.
This is not the experience we wish you had. Your feedback is much appreciated, and it will definitely be shared with our product development team to help improve your experience.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
Great until it went on the Fritz!!
on September 9, 2024
Posted by: Mjbm
Gender:Female
I really loved this toothbrush - But then a few weeks ago, it started turning on randomly at night (Which is super loud and Alarming to wake up to…) And now it’s dead. For such an expensive product, you’d think it would last longer!
No, I would not recommend this to a friend.
Response from philips.comBy Kiran shivshankar, Philips Consumer Care, September 10, 2024
Hi there,
Thank you for sharing your feedback with us. This is not the experience we want you to have with our Philips Sonicare Toothbrush. All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial 24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page:
www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we want you to have with our Philips Sonicare Toothbrush. All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial 24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page:
www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Pillowed
Gender:Female
Verified Purchase:Yes
Having used Sonicare toothbrushes for 20+ years, IMO, the durability and quality of this toothbrush is far inferior to the older versions of Sonicare products we've owned. The pressure sensitive light indicator is impossible to see since it's located on the bottom of the toothbrush. Since we don't have our cell phones available everytime we brush our teeth, we find the smart ability worthless since you have to be connected via Bluetooth to the app for any data analysis. We still don't understand why Sonicare doesn't relocated or re-engineer the position of the buttons on the handle to avoid accidental setting changes while brushing your teeth - just not allowing changes while the power is on would be helpful. Either way and with everything just said, I would never be without my Sonicare ... absolutely love them.
Pros: easily deep clean teeth and gums, looks good on counter, quad timer for efficient brushing, great for gums
Cons: getting too expensive, not as durable as older models, replacement brushes are costly, easier to have individual sonicares, than having to change brush heads
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
Didn't Last
on January 11, 2023
Posted by: Jorsh
Pretty early on, I noticed mold starting to form between the toothbrush body and the toothbrush head. I Tried to clean this off (scrubbed it) but couldnt quite seem to get all of the gunk off. I shrugged this off and made sure that I would stay diligent about keeping that little space clean after each brush. I did just that, and the mold spot STILL got worse. It's 2 years later now, and although the toothbrush still works fine, I cannot get this mold off and I'm uncomfortable putting this in my mouth (possibly ingesting it). SO! Clean your toothbrush early and often! The moment the mold/mildew starts, you're not getting rid of it.
No, I would not recommend this to a friend.
Response from philips.comBy kiran shivshankar, Philips Consumer Care, January 14, 2023
Hi,
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Sonicare toothbrush. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Sonicare toothbrush. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com