Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
464
4 Stars
126
3 Stars
46
2 Stars
34
1 Star
42
84%of customers recommend this product.
(
556 out of
658)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Customer Rating
4
Great toothbrush, guided brushing could be better
on March 25, 2023
Posted by: Skipdisk
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am really enjoying my DiamondClean toothbrush. I do think the guided brushing could be improved, as it never seem to fully track my brushing. It may also be that the app does not take into consideration left handed brushing. Otherwise it is working great.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Dagbert
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the brand and know from past experiences they are very reliable. Well worth the money.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Believer23
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Used a manual brush for all my life. Thought an electric brush was a joke and worthless. Even when both of my kids have an electric toothbrush they love. After hearing my gum line was deteriorating and teeth becoming more sensitive. I decided to get an electric toothbrush. Been using it for a few months now. Let me say I’m converted from a nonbeliever to a Big Believer/Fan. My teeth haven’t felt so good, clean or looked so white in a very long time. I’ve always had dental teeth cleanings at the dentist.
As goofy as it sounds. Having the app to use and see while brushing teeth twice a day is helpful along with kind of fun to do each time. My teeth feel like I’ve just had my teeth cleaned at the dentist. It will be interesting to see what my dentist and hygienist say on my next cleaning. Last thing I can say is don’t be me, try out sooner than later. In my case it has been a surprising shock at how well I’ve liked it.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: M. Coleman
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product and my dentist highly recommended this product customer service was very helpful and excellent when I had problems with my previous toothbrush not working.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Questionable Reliability and Integradty
on August 29, 2023
Posted by: Duplak@2022
Gender:Male
I recently experienced an unexpected turn of events with my Sonic Care toothbrush, which had been serving me reliably for a considerable period. Regrettably, its performance took an abrupt downturn, leaving me both puzzled and slightly disappointed.
My positive experience with the Sonic Care toothbrush came to an unexpected halt when it suddenly stopped working. Despite being fully charged, the toothbrush simply failed to turn on one morning. Troubleshooting attempts, including checking the charging base and ensuring proper connection, were futile. This abrupt failure left me surprised and somewhat inconvenienced, especially considering the investment I had made in this oral care device.
While my initial experience with the Sonic Care toothbrush was largely positive, the unforeseen breakdown of the device has undoubtedly left me with mixed feelings. The advanced cleaning technology and user-friendly features were commendable aspects of this toothbrush's design. However, the sudden malfunction is a significant point of concern, prompting me to question the durability and reliability of the product.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef Durvesh, Philips Consumer Care, September 2, 2023
Hi there,
Thank you for your feedback. We're sorry to hear that your Philips Sonicare DiamondClean 9000 is not working.
If your toothbrush is not vibrating or not turning on, the troubleshooting tips below may help you find a solution. Toothpaste residue can build up around the power button. The residue is causing the power button to get stuck and not turn on. We recommend cleaning the power button and the surrounding area with a damp cloth.
If this does not help or if you have any further questions, please feel free to get in touch via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for your feedback. We're sorry to hear that your Philips Sonicare DiamondClean 9000 is not working.
If your toothbrush is not vibrating or not turning on, the troubleshooting tips below may help you find a solution. Toothpaste residue can build up around the power button. The residue is causing the power button to get stuck and not turn on. We recommend cleaning the power button and the surrounding area with a damp cloth.
If this does not help or if you have any further questions, please feel free to get in touch via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
does not last
on September 14, 2023
Posted by: VNYC
Gender:Female
worked well for a while but it wouldn't turn on after 7 months. Contacted service and said warranty is not covered when it clearly states 2 years. For this price it should last longer. Disappointed with quality and service. I still have all these expensive brush heads and no toothbrush.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Mr Spence
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I remember five years ago when I bought my first one, at my first trip to the dentist for cleaning she remarked, "These are the cleanest teeth I've ever seen, what kind of brush do you use?"
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: DrMoodman
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] During recent check-up, my dentist was impressed with the lack of tartar and build-up. Never had that happen before!
Written by a customer while visiting philips.com