Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
464
4 Stars
126
3 Stars
46
2 Stars
34
1 Star
42
84%of customers recommend this product.
(
556 out of
658)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Posted by: MommyGav
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] After updating from my previous Sonicare DiamondClean, I have noticed a huge improvement in cleaning. It's very easy to use, and really gets the job done.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
like the ability to change cleaning methods and ti
on October 30, 2022
Posted by: ANOTHERELDER
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] expensive but wanted higher end toothbrush. Have had phenomenal succed weith sonicare brand since switching to it several years ago. Wish I had seen the non-travel brush before I purchased the one I did. Not a fan of glass charger and it took me awhile to get the brush head on the basre--was very difficult. but then have RA so han;ds don't work th best. LIke the cleaning aspect very much and will find out in a week or 2 how well it has worked since started using it.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
The toothbrush is good for awhile.
on November 15, 2022
Posted by: LoxLox
Gender:Female
I'm a longtime Sonicare user. Last year I upgraded to the Diamond Clean Smart pink brush. For the second time in a year the settings button won't work. I've used a toothpick to clear out accumulating toothpaste that get trapped under the button and it still does not respond when I press. Frustrating.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, November 30, 2022
Hi there, thank you for sharing your experience with the DiamondClean Smart toothbrush. We're sorry to hear that you ran into an issue with the settings button of your device and that this isn't the first time. Don't hesitate to contact us if you still need help. We'd be happy to see what we can do for you. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. We hope that you'll soon have a properly functioning toothbrush again. Kind regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: iamtoofun
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] sonicare is a device that I love to use, But recently it doesnt charge anymore wirelessly, so I tried with another chargeres, unfortunately, the product does not charge anydevices. I love this device but I wont be able to use this device anymore.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Yeltom
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] First one was returned because it stopped charging. Received another replacement. Found this needs to be plugged directly into socket, no multi sockets. Worse design for glass tumbler resting on charging platform , slides off easily and afraid it will break on granite counter. Hope this gives feedback for redesign, thanks!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Broke after 6 months - pending replacement
on December 18, 2022
Posted by: MisterM__
Gender:Male
This cleaned my teeth much better than my old sonicare that was 8+ years old. Was very happy with it, until one day the metal shaft broke. I worry that it's not as durable as previous products, even thought we paid a premium price. Will update my review if they cover everything under warranty, but a word of caution that this may not be as durable as previous generations.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 21, 2022
Hi,
Thanks for your review regarding your Sonicare DiamondClean Smart 9300 toothbrush. We are pleased to hear that your first months with your upgrade had been a positive experience, how unfortunate that the metal shaft has broke. We trust our colleagues will be working on the issue for you to your satisfaction!
If you have any questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Thanks for your review regarding your Sonicare DiamondClean Smart 9300 toothbrush. We are pleased to hear that your first months with your upgrade had been a positive experience, how unfortunate that the metal shaft has broke. We trust our colleagues will be working on the issue for you to your satisfaction!
If you have any questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Posted by: Josh W
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It was already loud when I first got it. But now it makes an extra chatter.
I would recommend this to a friend!
Response from philips.comBy Akshay Gupta, Philips Consumer Care, January 19, 2023
Hi,
Thank you for sharing your feedback with us. Rest assured we’re here to help you. We recommend you to remove the brush head and check if the noise is still the same. If the noise is normal it maybe because the brush head was not installed properly.
If this doesn't help, please get in touch via Social Media. We're available on Facebook (@Philips) and Twitter (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soonl
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. Rest assured we’re here to help you. We recommend you to remove the brush head and check if the noise is still the same. If the noise is normal it maybe because the brush head was not installed properly.
If this doesn't help, please get in touch via Social Media. We're available on Facebook (@Philips) and Twitter (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soonl
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Money down the drain
on March 15, 2023
Posted by: Nefertitti225
I dropped it and it automatically stopped working. there wasn’t even a mark on the toothbrush but that shouldn’t of happened for the price. It’s completely useless now. This is the second tooth brush from Phillips and the first one just crapped out after a yesr.
No, I would not recommend this to a friend.
Response from philips.comBy Shriya Sawant, Philips Consumer Care, March 17, 2023
Hi there,
Thank you for taking your time and sharing your feedback with us. It's unfortunate to hear that your Sonicare toothbrush has stopped working. We suggest you to charge your toothbrush atleast for 24 hours. Additionally, if your toothbrush powers on and the battery light indicators are lit, but there is no vibration, your toothbrush has internal damage. We recommend you request an online repair or exchange.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care.
Thank you for taking your time and sharing your feedback with us. It's unfortunate to hear that your Sonicare toothbrush has stopped working. We suggest you to charge your toothbrush atleast for 24 hours. Additionally, if your toothbrush powers on and the battery light indicators are lit, but there is no vibration, your toothbrush has internal damage. We recommend you request an online repair or exchange.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care.
Written by a customer while visiting philips.com