Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
464
4 Stars
126
3 Stars
46
2 Stars
34
1 Star
42
84%of customers recommend this product.
(
556 out of
658)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Customer Rating
1
Smart brush sensors
on August 22, 2021
Posted by: Drbrown
Gender:Female
It does not accurately show where you are brushing.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 24, 2021
Hi,
Thank you for bringing this into our attention. We regret to hear that you are struggling to get the right information in the app.
We will be happy to assist you and guide you through the app settings. Kindly reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Department: Philips Consumer Care
Thank you for bringing this into our attention. We regret to hear that you are struggling to get the right information in the app.
We will be happy to assist you and guide you through the app settings. Kindly reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Department: Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
4
Good modes and smartbrushes
on September 15, 2021
Posted by: Rick3747
[This review was collected as part of a promotion.] I enjoy the different modes and brush pieces but my handle’s metal shaft did become shaky a few months in. It was quickly replaced by a nice support team. My main complaint would be the app isn’t 100% accurate with where the brush is hitting your teeth.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
My teeth feel as clean as when I leave the dentist
on October 11, 2021
Posted by: D. Jesse
Gender:Male
[This review was collected as part of a promotion.] I have been using the Diamond clean brush for about a month now and I found after just a few uses that my teeth seem as clean as after a formal cleaning by the dental hygienist. I also find myself using it twice a day as it is beautifully designed so I do not hide it in a drawer between uses so it does not slip my mind when in a hurry to get to work.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Does not light up from the bottom
on October 14, 2021
Posted by: Arbez72
Gender:Female
[This review was collected as part of a promotion.] My toothbrush does not light up from the bottom as it should.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, November 1, 2021
Hi Arbez72,
Thank you for your review. We are sorry to hear your toothbrush does not seem to work as you expected. Have you tried charging it for 24 hours in a row, or updating the firmware? If this does not help, we'd love to help you further. Please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for your review. We are sorry to hear your toothbrush does not seem to work as you expected. Have you tried charging it for 24 hours in a row, or updating the firmware? If this does not help, we'd love to help you further. Please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
1
Can’t reconnect to App
on November 21, 2021
Posted by: TexBex
Gender:Female
Toothbrush worked great in first 6 months and was initially easy to connect to app. I stopped using it for a while due to oral surgery. When I wanted to start using it again, it would not reconnect to the app no matter what I did. I deleted the app and reinstalled the app. I selected “forget this device” in Bluetooth then tried to start the connection process anew. Nothing has worked. Might as well have stuck with my grocery store battery-operated toothbrush. What a bummer that such an expensive device is so unreliable. Save your money.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , November 24, 2021
Hi TexBex
Thank you for taking your time to write this review. We're sorry about your connectivity issues. Have you made sure that both, your phone and the app are updated? This sort of issue may also occur if your Sonicare is net fully charged, or there are other Bluetooth devices in the proximity.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for taking your time to write this review. We're sorry about your connectivity issues. Have you made sure that both, your phone and the app are updated? This sort of issue may also occur if your Sonicare is net fully charged, or there are other Bluetooth devices in the proximity.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
5
excellent item
on November 25, 2021
Posted by: Brok7
Gender:Male
Diamond toothbrush I've used it for 3 years really works well I wished i had know about it sooner. The other brush doesn't work as well
Written by a customer while visiting philips.com
Customer Rating
4
Easy to use. Love the feedback through the app.
on January 11, 2022
Posted by: Enrgizer
Gender:Female
[This review was collected as part of a promotion.] Enjoy the various cleaning heads. Like that it keeps track of how many times each head is used and reorders replacement heads. The travel case being self contained is great.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
After one month I had a great result
on May 3, 2022
Posted by: Pantehap
Gender:Female
[This review was collected as part of a promotion.] After one month I had a great result no more bleeding gums and butter gum
I would recommend this to a friend!
Written by a customer while visiting philips.com