Customer reviews from sharkninja.com
Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Average customer rating
4.7
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
186
4 Stars
25
3 Stars
4
2 Stars
5
1 Star
7
85%of customers recommend this product.
(
35 out of
41)
Customer Reviews for Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Customer Rating
5
Amazing!!
on May 24, 2026
Posted by: JMx2
Bought a couple weeks ago, and have been living it! Using just the fire at the top creates a cool ambiance, while the heat it kicks out is incredible! It's great to turn just the heat on for a few, then turn it off, without disturbing the fire at the top. So convenient, and it looks awesome on our porch. We live in IL, so with the amount of heat it can kick out, it will definitely extend our porch season long into fall!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Heats Fantastic
on May 11, 2026
Posted by: Weiler36
from Pennsylvania
Gender:Male
I have had this for about a month now and it has been absolutely fantastic. The heat is very substantial and you can feel it all the way on the ground. I highly recommend. Not the only downfall I will say is, while running for some time on colder nights the tank will freeze. So keeping spare tank to swap out is definitely needed.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome contraption
on May 3, 2026
Posted by: Buggs1
Gender:Male
Our old neighbors that moved away sent me a picture of their new outdoor patio & I asked what that contraption was well it was the Ninja 360 and after hearing about how much they loved it I thought well heck I want one too
We absolutely love it & it really puts out the heat
Coffee on the deck on a chilly morning check
Drinks on a cool evening check
We had a fire table before this that we loved but this is so much better, we highly recommend it
We absolutely love it & it really puts out the heat
Coffee on the deck on a chilly morning check
Drinks on a cool evening check
We had a fire table before this that we loved but this is so much better, we highly recommend it
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great for patio!
on May 3, 2026
Posted by: WAG1
Easy to assemble and use. Woks great ! Nice heat!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great heat output and Easy to start!
on April 28, 2026
Posted by: Joan45
from Hermiston OR
Gender:Female
Bought this last fall and love it. Easy to start and operate. Even heat (even my feet are warm!). Especially great for us older folks who need something easy to operate and keep us warm on the patio!!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
on April 22, 2026
Posted by: Cathy113
Much bigger and uglier than pictures but works well
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 23, 2026
Hi Cathy,
Thanks for sharing your feedback. We understand that the size and appearance may have been different than expected, but we’re glad to hear the Fireside360 is working well for you. We appreciate you taking the time to let us know, and your input helps us continue improving our products.
Sincerely,
Ninja Kitchen
Thanks for sharing your feedback. We understand that the size and appearance may have been different than expected, but we’re glad to hear the Fireside360 is working well for you. We appreciate you taking the time to let us know, and your input helps us continue improving our products.
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Poor Product
on April 15, 2026
Posted by: ABD375
Gender:Male
Very hard to light, if I manage to get it to light, it will not stay on. I have googled and did all the things suggested- not worth 500 bucks. Very disappointing, I was looking forward to spending time on my patio!
Response from sharkninja.comBy SharkNinja, April 16, 2026
Hi there,
Thank you for taking the time to leave a review.
We understand how discouraging it can be when a product is difficult to light and does not remain on, especially after trying the suggested steps found through independent research. This is certainly not the experience expected particularly when you were looking forward to enjoying time on your patio. Your feedback has been shared with the relevant teams internally, as it helps us identify areas where improvements may be needed.
In the meantime, we recommend reviewing our troubleshooting guide below, which covers common causes and potential solutions for ignition and flame stability:
https://support.sharkninja.com/article/OF100-Series-Ninja-Fireside360-Outdoor-Heater-Fire-Pit-Troubleshooting-Guide-ca
If the issue continues after following those steps, the instructions at the end of the guide will help you connect directly with our support team for further assistance.
Kind regards,
Ninja Kitchen.
Thank you for taking the time to leave a review.
We understand how discouraging it can be when a product is difficult to light and does not remain on, especially after trying the suggested steps found through independent research. This is certainly not the experience expected particularly when you were looking forward to enjoying time on your patio. Your feedback has been shared with the relevant teams internally, as it helps us identify areas where improvements may be needed.
In the meantime, we recommend reviewing our troubleshooting guide below, which covers common causes and potential solutions for ignition and flame stability:
https://support.sharkninja.com/article/OF100-Series-Ninja-Fireside360-Outdoor-Heater-Fire-Pit-Troubleshooting-Guide-ca
If the issue continues after following those steps, the instructions at the end of the guide will help you connect directly with our support team for further assistance.
Kind regards,
Ninja Kitchen.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Very Tricky to Start
on March 14, 2026
Posted by: awpalmer27
from Divide, CO
Gender:Male
Big disappointment. Got this fire pit for my short term rental property. It looks great, but is incredibly tricky to start. Basically every guest messages me saying they can’t get it to start. Will have to replace it with a model that guests can actually figure out.
Response from sharkninja.comBy SharkNinja, March 16, 2026
Hello,
Thank you for taking the time to leave a review.
We're deeply unhappy to hear that your guests are experiencing issues when attempting to ignite the Fireside360. We completely understand how this situation can negatively affect both you and your guests, and it’s certainly not the experience we want for our customers. We recommend consulting with our self‑help guide, which provides detailed troubleshooting steps regard power issues. Additionally, feel free to check out the owner's manual for further guidance. We greatly appreciate your patience and the opportunity to address this matter.
Owner's Manual: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000000K8Im/ZaT_hw0sDeD1a5d9kWcY32x3oMVKc1TYCNJzLKSXNds
Self-Help Guide: https://support.sharkninja.com/en-CA/article/OF100-Series-Ninja-Fireside360-Outdoor-Heater-Fire-Pit-Troubleshooting-Guide-ca
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're deeply unhappy to hear that your guests are experiencing issues when attempting to ignite the Fireside360. We completely understand how this situation can negatively affect both you and your guests, and it’s certainly not the experience we want for our customers. We recommend consulting with our self‑help guide, which provides detailed troubleshooting steps regard power issues. Additionally, feel free to check out the owner's manual for further guidance. We greatly appreciate your patience and the opportunity to address this matter.
Owner's Manual: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000000K8Im/ZaT_hw0sDeD1a5d9kWcY32x3oMVKc1TYCNJzLKSXNds
Self-Help Guide: https://support.sharkninja.com/en-CA/article/OF100-Series-Ninja-Fireside360-Outdoor-Heater-Fire-Pit-Troubleshooting-Guide-ca
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com