Customer reviews from sharkninja.com
Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Average customer rating
4.7
(241 Reviews)
Rating breakdown 241 reviews
5 Stars
199
4 Stars
25
3 Stars
5
2 Stars
5
1 Star
7
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Customer Rating
2
Not worth it
on July 22, 2026
Posted by: Ken B.
Gender:Male
Not functioning after one use. If I would have kept the box I would just return. Too much money for something that obviously won’t last!
Response from sharkninja.comBy SharkNinja, SharkNinja, July 23, 2026
Hello Ken,
Thank you for your comments.
We're deeply unhappy to hear your Fireside360 Fire Pit stopped working after just one use. We can understand how disappointing that is, especially given the cost. We do have tailored troubleshooting for this issue. Please follow the steps under "My Heater (radiant) burner is not turning on/won't ignite" or "My Flame (ambient) burner is not turning on/won't ignite" in the guide below. If the problem continues, simply follow the instructions at the end and we'll take it from there, including reviewing your warranty options and arranging any replacement parts or a replacement unit if needed. It's also worth noting that you don't need the original box to return the product. Simply pack it securely in any sturdy box if a return is required. If you'd like more information on starting a return, please use the returns link below.
Troubleshooting
https://support.sharkninja.com/article/OF100-Series-Ninja-Fireside360-Outdoor-Heater-Fire-Pit-Troubleshooting-Guide-ca
Start a return
https://support.sharkninja.com/article/How-to-Start-a-Return
Kind regards,
Ninja Kitchen
Thank you for your comments.
We're deeply unhappy to hear your Fireside360 Fire Pit stopped working after just one use. We can understand how disappointing that is, especially given the cost. We do have tailored troubleshooting for this issue. Please follow the steps under "My Heater (radiant) burner is not turning on/won't ignite" or "My Flame (ambient) burner is not turning on/won't ignite" in the guide below. If the problem continues, simply follow the instructions at the end and we'll take it from there, including reviewing your warranty options and arranging any replacement parts or a replacement unit if needed. It's also worth noting that you don't need the original box to return the product. Simply pack it securely in any sturdy box if a return is required. If you'd like more information on starting a return, please use the returns link below.
Troubleshooting
https://support.sharkninja.com/article/OF100-Series-Ninja-Fireside360-Outdoor-Heater-Fire-Pit-Troubleshooting-Guide-ca
Start a return
https://support.sharkninja.com/article/How-to-Start-a-Return
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Outdoor Heater and Fire Pit!🔥
on July 8, 2026
Posted by: AmitA
I’m really impressed with the Ninja Fireside 360. It provides plenty of warmth, looks modern, and is very easy to use. The heat is evenly distributed, making it perfect for relaxing outside on cooler evenings. It’s well built, easy to set up, and has become a favorite for family gatherings. Definitely a great addition to any patio or backyard.
Written by a customer while visiting influenster.com
Customer Rating
5
on June 21, 2026
Posted by: Behemoth a pink pinky
from Chicago, Illinois
Gender:Male
I bought this during Memorial Day weekend and we love it
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Use it safely
on June 17, 2026
Posted by: TerraS
[This review was collected as part of a promotion.] It’s amazing no noise really clean!!! Is super safe as long as you use it right is has a very clean appearance and it’s super functional one hundred percent recommend
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great company
on June 11, 2026
Posted by: KenG
from Oregon
Gender:Male
Never experienced better sales communication. Great product and a geeat company to deal with.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
No regrets!
on June 9, 2026
Posted by: Cammy
from San Diego, CA
Gender:Female
So happy with this fire pit. Took about 10 minutes to set up including putting the propane tank inside. It’s so nice to sit outside and enjoy the ambiance without smelling like camp fire. Haven’t used the heating element yet but tested it and it works great.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Simply Outstanding
on June 7, 2026
Posted by: NateJG
I bought one for my winter home a few months ago; and i loved it so much that i bought another for the dock at my sumner home.
They EAT propane - and should be given Free from the local propane supplier.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great pond-side firepit
on June 7, 2026
Posted by: drcwatson
Great little fire pit. Easy to turn on and off. Heat seems to work well. Love the ambiance. Also easy to move for winter storage.
Written by a customer while visiting sharkninja.com