Customer reviews from sharkninja.com
Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Average customer rating
4.7
(241 Reviews)
Rating breakdown 241 reviews
5 Stars
199
4 Stars
25
3 Stars
5
2 Stars
5
1 Star
7
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Customer Rating
5
Ninja fire pit A+
on September 20, 2025
Posted by: jenniferh1111_3519
[This review was collected as part of a promotion.] Perfect fire pit for our backyard! So easy to take out of the box and install. Does not need propane which is a huge plus! The heater works really well and we can all sit around it and stay warm. Ninja products are always top notch and this fire pit is a great addition to their product line. We can’t wait to make s’mores on this fire pit too!
Response from sharkninja.comBy SharkNinja, September 23, 2025
Hello, Thank you for leaving this amazing review. We're happy to hear that you are enjoying your Ninja Fireside360! The Fireside360 does require a standard 20 lb propane tank to power both the ambient flame and heater. To make sure your firepit is working at its best, we don't recommended to cook over the flames. With the Ninja Fireside360, your backyard sounds ready for cozy gatherings this fall season! Best regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great - but needy on getting to ignite
on September 13, 2025
Posted by: Lee25
Love this with just one engineering issues that Ninja needs to resolve: Turning the knobs to ignite only stay lite if you understand that after pushing, you need to feel for just a little MORE push to keep it lite. Ninja is aware of this and hopefully the future ones will be addressed
Written by a customer while visiting sharkninja.com
Customer Rating
2
on September 8, 2025
Posted by: gale
The heater will not stay lit I have to return it and now it is out of stock. Not sure for the price if this was worth it. Maybe I will change my mind once I get the new one when it is back in stock, however no one seems to know whe that will be.
Response from sharkninja.comBy SharkNinja, September 10, 2025
Hi Gale, Thank you for taking the time to leave a review. We're sorry to hear about the issue with your heater and understand how frustrating it is, especially with it currently out of stock. We’re actively working on restocking the Ninja™ Fireside360™ Outdoor Heater & Fire Pit, and it typically takes about 2 to 4 weeks. In the meantime, our Customer Support team is here to assist with your return or any questions you may have. You can reach us at 1-800-365-0135, available Monday to Friday from 9am to 9pm EST and Saturday from 9am to 6pm EST.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect Firepit for poolside
on September 7, 2025
Posted by: ChristiR
from Louisiana
Gender:Female
I bought this 2 weeks ago and we love it! Very easy to use!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome Heater
on September 7, 2025
Posted by: MadMark
We bought this prepping for winter to keep warm while on the deck. Well mother nature decided to cool things down a bit so we got to use it several mornings so far. I have to tell you we are very pleased with this heater. Very easy to start and warms up quickly. The option of open flame or radiant heat or both just make it a versatile heater. Now if Ninja could make one about half the size with an external connection so we could take it in our RV that would be great!
Written by a customer while visiting sharkninja.com
Customer Rating
5
No more smelling like smoke and Freezing!
on September 7, 2025
Posted by: Dave C
I bought this a week ago and just it for the first time! This is awesome puts off heat like your inside around a fireplace. Put my solo stove up on Facebook Marketplace place immediately. Expensive but worth the money!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Could be good.
on September 7, 2025
Posted by: Nofirenights
from New york
Gender:Male
Do I love it…. Well the idea of it yes, but the unit itself self not so much. Our unit was delivered on a Tuesday was able to get it set up quickly but took for ever to light and hold a flame. Once it was on it was great. Fast forward to Thursday nope won’t work at all. All the trouble shooting was done tanks changed so on. Friday it’s packed in a box for a return. Great news it’s on back order for 4 to 5 business weeks so I guess the use of cool fall nights will be out of the question for this year.
Response from sharkninja.comBy SharkNinja, September 9, 2025
Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear that your unit stopped working so soon after setup. That’s definitely not the experience we want for our customers. We understand how frustrating it must be to look forward to using your new product, only to run into issues right away. It’s disappointing to hear that troubleshooting didn’t resolve the problem and that the replacement is currently on backorder. We know how much you were looking forward to enjoying it during the cooler fall evenings, and we sincerely apologize for the inconvenience. For further assistance, feel free to contact our Customer Care team at 1 800 365 0135. Hours of Operation: Monday to Friday 9am to 9pm EST | Saturday 9am to 6pm EST.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect for fall nights!
on September 6, 2025
Posted by: leahg31_6254
[This review was collected as part of a promotion.] The Ninja Fireside 360 Outdoor Heater and Fire Pit is absolutely amazing! I love that I can use it for a fire pit or as a heater. It comes fully assembled. All you have to do is add the Ninja Rocks to the fire pit part, install the included battery for the starter knob, and hook up a propane tank. It so easy to use. I have no previous experience with lighting a fire pit but I was able to do the first time. It has great safety features like the base stays cool so it safe to be on a wood deck or on the grass. It puts of heat great too. I love that we can set around this fire pit on cool fall nights and still stay warmarm. It adds so much ambience to my backyard. I have even taken it to my brothers house to use for a party and it was easy to travel with. Just disconnect your gas tank first and its ready to go. If you love setting by the fire or need something to add some aesthetic to your deck the Ninja Fireaide 360 is for you!
Written by a customer while visiting sharkninja.com