Customer reviews from sharkninja.com
Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Average customer rating
4.7
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
186
4 Stars
25
3 Stars
4
2 Stars
5
1 Star
7
85%of customers recommend this product.
(
35 out of
41)
Customer Reviews for Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Customer Rating
5
We’re obsessed!
on September 22, 2025
Posted by: lexi2rer_404
[This review was collected as part of a promotion.] Absolutely obsessed! This arrived perfect timing a week right before fall and were super excited to use during the cold fall nights! It basically already came set up. It gives off a lot of heat and it’s perfect for nights. It is very large, but it’s a perfect outdoor heater/ fire pit for a group of people! Keeps you insanely warm. We are obsessed with our ninja fire side 360! It’s super easy to use and to set up, it’s weather resistant, includes a cover, has smokeless flame and the flames are instant. We will be using this all the time!!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Larger than expected
on September 22, 2025
Posted by: forloveoflacquer_3495
[This review was collected as part of a promotion.] I received this complimentary from Ninja and inFluenster for my honest opinion.
This is a lot bigger than expected, but that’s a good thing. It’s heavy enough to be extremely sturdy but still easy to maneuver around. This top fire pit surface is quite large and while you can’t use it for actual cooking, it works great for s’mores! Setup was a breeze, just connect your propane tank and light. It throws out quite a radius of heat which will be great when the weather actually cools down. Eventually I will have a stone patio under were it currently sets, lol!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love this Product!
on September 22, 2025
Posted by: Sloppyjoe2020
Great product! Provides good ambient heating and is perfect for a cozy outdoor evening in the fall!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Ninja fire pit A+
on September 20, 2025
Posted by: jenniferh1111_3519
[This review was collected as part of a promotion.] Perfect fire pit for our backyard! So easy to take out of the box and install. Does not need propane which is a huge plus! The heater works really well and we can all sit around it and stay warm. Ninja products are always top notch and this fire pit is a great addition to their product line. We can’t wait to make s’mores on this fire pit too!
Response from sharkninja.comBy SharkNinja, September 23, 2025
Hello, Thank you for leaving this amazing review. We're happy to hear that you are enjoying your Ninja Fireside360! The Fireside360 does require a standard 20 lb propane tank to power both the ambient flame and heater. To make sure your firepit is working at its best, we don't recommended to cook over the flames. With the Ninja Fireside360, your backyard sounds ready for cozy gatherings this fall season! Best regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great - but needy on getting to ignite
on September 13, 2025
Posted by: Lee25
Love this with just one engineering issues that Ninja needs to resolve: Turning the knobs to ignite only stay lite if you understand that after pushing, you need to feel for just a little MORE push to keep it lite. Ninja is aware of this and hopefully the future ones will be addressed
Written by a customer while visiting sharkninja.com
Customer Rating
2
on September 8, 2025
Posted by: gale
The heater will not stay lit I have to return it and now it is out of stock. Not sure for the price if this was worth it. Maybe I will change my mind once I get the new one when it is back in stock, however no one seems to know whe that will be.
Response from sharkninja.comBy SharkNinja, September 10, 2025
Hi Gale, Thank you for taking the time to leave a review. We're sorry to hear about the issue with your heater and understand how frustrating it is, especially with it currently out of stock. We’re actively working on restocking the Ninja™ Fireside360™ Outdoor Heater & Fire Pit, and it typically takes about 2 to 4 weeks. In the meantime, our Customer Support team is here to assist with your return or any questions you may have. You can reach us at 1-800-365-0135, available Monday to Friday from 9am to 9pm EST and Saturday from 9am to 6pm EST.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect Firepit for poolside
on September 7, 2025
Posted by: ChristiR
from Louisiana
Gender:Female
I bought this 2 weeks ago and we love it! Very easy to use!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome Heater
on September 7, 2025
Posted by: MadMark
We bought this prepping for winter to keep warm while on the deck. Well mother nature decided to cool things down a bit so we got to use it several mornings so far. I have to tell you we are very pleased with this heater. Very easy to start and warms up quickly. The option of open flame or radiant heat or both just make it a versatile heater. Now if Ninja could make one about half the size with an external connection so we could take it in our RV that would be great!
Written by a customer while visiting sharkninja.com