Customer reviews from sharkninja.com
Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Average customer rating
4.7
(204 Reviews)
Rating breakdown 204 reviews
5 Stars
169
4 Stars
24
3 Stars
2
2 Stars
4
1 Star
5
88%of customers recommend this product.
(
28 out of
32)
Customer Reviews for Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Customer Rating
5
Found the quick fix to keeping flame lit!!
on February 28, 2026
Posted by: onthebackporch
from Maryland
Gender:Male
I purchased this around Christmas but just unboxed it and set it up yesterday. The heater portion lit and stayed lit just as expected. The top flame would not stay lit after letting go of the knob. Yes, I tried depressing the knob for 10 seconds (even tried for as long as 60 seconds), but flame would die upon letting the knob out. BUT, I fixed it! I needed the press the knob in PRETTY DARN HARD and I could feel and hear the knob sort of click just a tiny bit as if a piece of plastic or something was holding it back. The flame stayed lit after that. I did it a few more times to verify and all is well now. So for all of those folks have similar issues with either burner, try really putting some muscle behind pushing the knob in and see if that fixes for you. Now that the burner is sorted, it is an awesome heater and firepit!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great!
on March 8, 2026
Posted by: BeckyH
[This review was collected as part of a promotion.] Perfect for chilly or cold nights. Easy to use and looks nice in our outdoor space. Seems very well made and works perfectly. It’s very heavy, so once you place it, it’s not going anywhere.
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use
on March 13, 2026
Posted by: MrsDee02
from Arkansas
Gender:Female
We love it. Bought it on sale and it helped make a lot of cold days feel cozy while outside this winter. I recommend. Just be very careful with kids around it. It gets really hot!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Very Tricky to Start
on March 14, 2026
Posted by: awpalmer27
from Divide, CO
Gender:Male
Big disappointment. Got this fire pit for my short term rental property. It looks great, but is incredibly tricky to start. Basically every guest messages me saying they can’t get it to start. Will have to replace it with a model that guests can actually figure out.
Response from sharkninja.comBy SharkNinja, March 16, 2026
Hello,
Thank you for taking the time to leave a review.
We're deeply unhappy to hear that your guests are experiencing issues when attempting to ignite the Fireside360. We completely understand how this situation can negatively affect both you and your guests, and it’s certainly not the experience we want for our customers. We recommend consulting with our self‑help guide, which provides detailed troubleshooting steps regard power issues. Additionally, feel free to check out the owner's manual for further guidance. We greatly appreciate your patience and the opportunity to address this matter.
Owner's Manual: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000000K8Im/ZaT_hw0sDeD1a5d9kWcY32x3oMVKc1TYCNJzLKSXNds
Self-Help Guide: https://support.sharkninja.com/en-CA/article/OF100-Series-Ninja-Fireside360-Outdoor-Heater-Fire-Pit-Troubleshooting-Guide-ca
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're deeply unhappy to hear that your guests are experiencing issues when attempting to ignite the Fireside360. We completely understand how this situation can negatively affect both you and your guests, and it’s certainly not the experience we want for our customers. We recommend consulting with our self‑help guide, which provides detailed troubleshooting steps regard power issues. Additionally, feel free to check out the owner's manual for further guidance. We greatly appreciate your patience and the opportunity to address this matter.
Owner's Manual: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000000K8Im/ZaT_hw0sDeD1a5d9kWcY32x3oMVKc1TYCNJzLKSXNds
Self-Help Guide: https://support.sharkninja.com/en-CA/article/OF100-Series-Ninja-Fireside360-Outdoor-Heater-Fire-Pit-Troubleshooting-Guide-ca
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com