Customer reviews from sharkninja.com
Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Average customer rating
4.7
(220 Reviews)
Rating breakdown 220 reviews
5 Stars
180
4 Stars
25
3 Stars
4
2 Stars
4
1 Star
7
85%of customers recommend this product.
(
34 out of
40)
Customer Reviews for Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Customer Rating
5
Found the quick fix to keeping flame lit!!
on February 28, 2026
Posted by: onthebackporch
from Maryland
Gender:Male
I purchased this around Christmas but just unboxed it and set it up yesterday. The heater portion lit and stayed lit just as expected. The top flame would not stay lit after letting go of the knob. Yes, I tried depressing the knob for 10 seconds (even tried for as long as 60 seconds), but flame would die upon letting the knob out. BUT, I fixed it! I needed the press the knob in PRETTY DARN HARD and I could feel and hear the knob sort of click just a tiny bit as if a piece of plastic or something was holding it back. The flame stayed lit after that. I did it a few more times to verify and all is well now. So for all of those folks have similar issues with either burner, try really putting some muscle behind pushing the knob in and see if that fixes for you. Now that the burner is sorted, it is an awesome heater and firepit!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great!
on March 8, 2026
Posted by: BeckyH
[This review was collected as part of a promotion.] Perfect for chilly or cold nights. Easy to use and looks nice in our outdoor space. Seems very well made and works perfectly. It’s very heavy, so once you place it, it’s not going anywhere.
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use
on March 13, 2026
Posted by: MrsDee02
from Arkansas
Gender:Female
We love it. Bought it on sale and it helped make a lot of cold days feel cozy while outside this winter. I recommend. Just be very careful with kids around it. It gets really hot!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Very Tricky to Start
on March 14, 2026
Posted by: awpalmer27
from Divide, CO
Gender:Male
Big disappointment. Got this fire pit for my short term rental property. It looks great, but is incredibly tricky to start. Basically every guest messages me saying they can’t get it to start. Will have to replace it with a model that guests can actually figure out.
Response from sharkninja.comBy SharkNinja, March 16, 2026
Hello,
Thank you for taking the time to leave a review.
We're deeply unhappy to hear that your guests are experiencing issues when attempting to ignite the Fireside360. We completely understand how this situation can negatively affect both you and your guests, and it’s certainly not the experience we want for our customers. We recommend consulting with our self‑help guide, which provides detailed troubleshooting steps regard power issues. Additionally, feel free to check out the owner's manual for further guidance. We greatly appreciate your patience and the opportunity to address this matter.
Owner's Manual: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000000K8Im/ZaT_hw0sDeD1a5d9kWcY32x3oMVKc1TYCNJzLKSXNds
Self-Help Guide: https://support.sharkninja.com/en-CA/article/OF100-Series-Ninja-Fireside360-Outdoor-Heater-Fire-Pit-Troubleshooting-Guide-ca
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're deeply unhappy to hear that your guests are experiencing issues when attempting to ignite the Fireside360. We completely understand how this situation can negatively affect both you and your guests, and it’s certainly not the experience we want for our customers. We recommend consulting with our self‑help guide, which provides detailed troubleshooting steps regard power issues. Additionally, feel free to check out the owner's manual for further guidance. We greatly appreciate your patience and the opportunity to address this matter.
Owner's Manual: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000000K8Im/ZaT_hw0sDeD1a5d9kWcY32x3oMVKc1TYCNJzLKSXNds
Self-Help Guide: https://support.sharkninja.com/en-CA/article/OF100-Series-Ninja-Fireside360-Outdoor-Heater-Fire-Pit-Troubleshooting-Guide-ca
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Poor Product
on April 15, 2026
Posted by: ABD375
Gender:Male
Very hard to light, if I manage to get it to light, it will not stay on. I have googled and did all the things suggested- not worth 500 bucks. Very disappointing, I was looking forward to spending time on my patio!
Response from sharkninja.comBy SharkNinja, April 16, 2026
Hi there,
Thank you for taking the time to leave a review.
We understand how discouraging it can be when a product is difficult to light and does not remain on, especially after trying the suggested steps found through independent research. This is certainly not the experience expected particularly when you were looking forward to enjoying time on your patio. Your feedback has been shared with the relevant teams internally, as it helps us identify areas where improvements may be needed.
In the meantime, we recommend reviewing our troubleshooting guide below, which covers common causes and potential solutions for ignition and flame stability:
https://support.sharkninja.com/article/OF100-Series-Ninja-Fireside360-Outdoor-Heater-Fire-Pit-Troubleshooting-Guide-ca
If the issue continues after following those steps, the instructions at the end of the guide will help you connect directly with our support team for further assistance.
Kind regards,
Ninja Kitchen.
Thank you for taking the time to leave a review.
We understand how discouraging it can be when a product is difficult to light and does not remain on, especially after trying the suggested steps found through independent research. This is certainly not the experience expected particularly when you were looking forward to enjoying time on your patio. Your feedback has been shared with the relevant teams internally, as it helps us identify areas where improvements may be needed.
In the meantime, we recommend reviewing our troubleshooting guide below, which covers common causes and potential solutions for ignition and flame stability:
https://support.sharkninja.com/article/OF100-Series-Ninja-Fireside360-Outdoor-Heater-Fire-Pit-Troubleshooting-Guide-ca
If the issue continues after following those steps, the instructions at the end of the guide will help you connect directly with our support team for further assistance.
Kind regards,
Ninja Kitchen.
Written by a customer while visiting sharkninja.com
Customer Rating
3
on April 22, 2026
Posted by: Cathy113
Much bigger and uglier than pictures but works well
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 23, 2026
Hi Cathy,
Thanks for sharing your feedback. We understand that the size and appearance may have been different than expected, but we’re glad to hear the Fireside360 is working well for you. We appreciate you taking the time to let us know, and your input helps us continue improving our products.
Sincerely,
Ninja Kitchen
Thanks for sharing your feedback. We understand that the size and appearance may have been different than expected, but we’re glad to hear the Fireside360 is working well for you. We appreciate you taking the time to let us know, and your input helps us continue improving our products.
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great heat output and Easy to start!
on April 28, 2026
Posted by: Joan45
from Hermiston OR
Gender:Female
Bought this last fall and love it. Easy to start and operate. Even heat (even my feet are warm!). Especially great for us older folks who need something easy to operate and keep us warm on the patio!!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great for patio!
on May 3, 2026
Posted by: WAG1
Easy to assemble and use. Woks great ! Nice heat!
Written by a customer while visiting sharkninja.com