Customer reviews from sharkninja.com
Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Average customer rating
4.7
(204 Reviews)
Rating breakdown 204 reviews
5 Stars
169
4 Stars
24
3 Stars
2
2 Stars
4
1 Star
5
88%of customers recommend this product.
(
28 out of
32)
Customer Reviews for Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Customer Rating
4
Great heater and fire pit
on December 22, 2025
Posted by: SC_Scuba
from Fort Mill, SC
Gender:Male
The heater and fire pit work great. The heater can throw out some good heat and the fire pit is nice. It does eat up a lot of propane depending on how high you have the heat cranking out.
The only things I wish they offered is some sort of heat shield reflector you could put on if you don’t have people sitting on all sides so that you aren’t just heating empty space. Also the fire rocks are boring. It would be nice if they sold decorative glass or something like that.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it!
on January 9, 2026
Posted by: beths22_5487
[This review was collected as part of a promotion.] This Nina Fireside 360 outdoor heater and fire pit is absolutely amazing! I love the ease of the maintenance. I love the aesthetics it brings to my outdoor space. The comfort i receive from it is amazing.
Written by a customer while visiting influenster.com
Customer Rating
4
A great way to enjoy a night under the stars!
on January 14, 2026
Posted by: marys874_3619
[This review was collected as part of a promotion.] Lightweight and easy to move, easy to light and puts out heat! Comes with a cover to keep it out of the weather and little to no maintenance needed! It’s also heavy enough that if you bump into it walking around it’s not going to tip over!
Written by a customer while visiting influenster.com
Customer Rating
5
So warm and safe
on January 16, 2026
Posted by: catdogfarttag_8135
[This review was collected as part of a promotion.] This was so easy to put together, and the gas made me feel safer about it. When I’m done I can just turn it off and it’s over! It keeps me so warm when we decide to do s’mores on our patio.
Written by a customer while visiting influenster.com
Customer Rating
1
We returned it within a week
on January 22, 2026
Posted by: Scott123456Was
Tit stopped working within a week so we returned it.
Response from sharkninja.comBy SharkNinja, January 23, 2026
Hi Scott,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that your Ninja Fireside360 stopped working, and that you chose to return it as a result. We understand how frustrating this experience must have been, and we appreciate you bringing it to our attention. Please rest assured that your feedback will be shared with the appropriate teams internally.
If there’s anything we can do to improve your experience or if you’d like to share more details, we’d love to hear from you. You can reach our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen NA.
Thank you for taking the time to leave a review.
We’re truly sorry to hear that your Ninja Fireside360 stopped working, and that you chose to return it as a result. We understand how frustrating this experience must have been, and we appreciate you bringing it to our attention. Please rest assured that your feedback will be shared with the appropriate teams internally.
If there’s anything we can do to improve your experience or if you’d like to share more details, we’d love to hear from you. You can reach our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen NA.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Lots of warmth!
on January 31, 2026
Posted by: VWvangurl
from The Villages, FL
Gender:Female
We bought this a month ago and it is excellent. It puts out a lot of heat and nice high flames. We put it on a metal dolly and moving it around has been a breeze. I'd like to see more fun "pop" colors like orange, green and blue.
Written by a customer while visiting sharkninja.com
Customer Rating
5
10/10, definitely recommend to upgrade your backya
on February 15, 2026
Posted by: AshleyE
[This review was collected as part of a promotion.] Very impressed with this product! Unlike many other similar products, which I find to often look kind of tacky, this one looks really nice and luxurious, both when in use and when not in use! I love that you can use it as just a heater or as a fire pit separately or at the same time! Great addition for any backyard space! Also easy to move and it’s the perfect size!
Written by a customer while visiting influenster.com
Customer Rating
5
Best outdoor heater on the market
on February 22, 2026
Posted by: Sdelepine
This has to be one of the best products shark ninja has ever made. I own a lot of their products and have to say this is by far my favorite..
We have an outdoor covered patio, we’ve tried many different heaters for the area. This one works the best warms the entire patio not just the seating area in front of it. The radiant heat is superior to any other system, and the open flame provides the perfect ambience and warmth as needed not to mention the aesthetics of the unit itself.
We have an outdoor covered patio, we’ve tried many different heaters for the area. This one works the best warms the entire patio not just the seating area in front of it. The radiant heat is superior to any other system, and the open flame provides the perfect ambience and warmth as needed not to mention the aesthetics of the unit itself.
Written by a customer while visiting sharkninja.com