Customer reviews from sharkninja.com
Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Average customer rating
4.7
(204 Reviews)
Rating breakdown 204 reviews
5 Stars
169
4 Stars
24
3 Stars
2
2 Stars
4
1 Star
5
88%of customers recommend this product.
(
28 out of
32)
Customer Reviews for Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Customer Rating
5
Ninja 360
on December 8, 2025
Posted by: 2020vibes_7942
[This review was collected as part of a promotion.] It was easy to install. Instructions were easy to read. First, I unwrapped, then removed the sticker, installed the battery, and hooked up the propane tank. It took all five minutes to complete. The final was adding the rocks. It's not heavy, very durable lightweight. Easy to turn on and off. The flame looks great, and the heater keeps warm. Great run time on a full bottle of propane. Solid coding to protect from the weather. There is a QR code to help you through the simple steps. Overall, this is a nice edition for my backyard.
Written by a customer while visiting influenster.com
Customer Rating
4
on December 9, 2025
Posted by: randy007
I really enjoy my Ninja Fireside, it's very warm ! I'm having a problem with the lower switch not wanting to keep the flame on, I bump the switch once or twice before it stays on.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Wow 🤩
on December 9, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Wow! This outdoor heater / fire pit is amazing, I like how the heat is all around and everyone gets warmed up. This is going to be a hit for the holiday parties outside. Last of all is so easy to set up.
Written by a customer while visiting influenster.com
Customer Rating
3
Tank freeze
on December 10, 2025
Posted by: Tracy07
from Maine
Gender:Male
Love how much heat it kicks out. However the heat ring goes out after about 35 minutes. It sounds like this is common problem of tank freezing. Hate to not be able to use this in cold weather. Defeats the purpose.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 11, 2025
Hi Tracy,
Thank you for sharing your experience with us. We understand how frustrating it is to lose heat after just 35 minutes, especially in cold weather. Your feedback is very important, and we truly appreciate you letting us know.
Propane tanks can freeze or develop frost when the pressure inside drops as they empty, which happens faster on high settings. In colder weather, this can lead to reduced flame and heat output. To help prevent this, start with a full tank, switch tanks if possible to allow the frozen one to thaw, and use lower heat settings initially before increasing them as needed. These steps can help maintain performance and delay freezing.
If you’d like more guidance or troubleshooting, feel free to give us a call. We’re happy to assist!
Kind Regards,
Ninja Kitchen US.
Thank you for sharing your experience with us. We understand how frustrating it is to lose heat after just 35 minutes, especially in cold weather. Your feedback is very important, and we truly appreciate you letting us know.
Propane tanks can freeze or develop frost when the pressure inside drops as they empty, which happens faster on high settings. In colder weather, this can lead to reduced flame and heat output. To help prevent this, start with a full tank, switch tanks if possible to allow the frozen one to thaw, and use lower heat settings initially before increasing them as needed. These steps can help maintain performance and delay freezing.
If you’d like more guidance or troubleshooting, feel free to give us a call. We’re happy to assist!
Kind Regards,
Ninja Kitchen US.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Disappointed
on December 14, 2025
Posted by: Sham
from Georgia
Gender:Female
I thought it was head to toe and distance heat .I am very disappointed in this product. Not worth the price .Beautiful structure but poorly made.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 16, 2025
Hi Sham,
Thank you for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience. While we’re glad you like the design, we understand how disappointing it can be when the performance doesn’t meet expectations. Your comments are very important and will be shared with our team as we work to improve our products.
Kind Regards,
Ninja Kitchen US.
Thank you for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience. While we’re glad you like the design, we understand how disappointing it can be when the performance doesn’t meet expectations. Your comments are very important and will be shared with our team as we work to improve our products.
Kind Regards,
Ninja Kitchen US.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Keep winter warm
on December 16, 2025
Posted by: wayneh21_1941
[This review was collected as part of a promotion.] This gas heater provides strong and consistent warmth, making it ideal for cold weather. It heats up quickly and is efficient, helping to reduce energy costs. The build quality feels solid, and the safety features give peace of mind during use. Overall, it’s a reliable and convenient heating option for homes that use gas.
Written by a customer while visiting influenster.com
Customer Rating
4
Toasty warm
on December 16, 2025
Posted by: stellasmommy
I love it, but it does seem to be a bit of a propane pig. I wish (maybe next time, Ninja?) that there was some way short of testing the weight to see how much propane is left. Now that I've started keeping an extra cylinder on hand it's not that big of a deal. Set up and packaging disposal was a breeze, and overall, I'm very happy with our purchase.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Simple to setup
on December 19, 2025
Posted by: Jed2021
from NC
We purchased this for our outdoor entertainment area and we can’t be happier with it. Our family and friends think it’s great also.
Written by a customer while visiting sharkninja.com