Customer reviews from sharkninja.com
Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Average customer rating
4.8
(183 Reviews)
Rating breakdown 183 reviews
5 Stars
157
4 Stars
19
3 Stars
1
2 Stars
4
1 Star
2
93%of customers recommend this product.
(
25 out of
27)
Customer Reviews for Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Customer Rating
5
on October 15, 2025
Posted by: Don30
from Michigan
Gender:Male
This is great!!! So much easier to use and maintain than a Solo stove. No cleanup or waiting hours for cooldown. Terrific heat output very comparable to the Solo stove
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Buy one today!
on October 25, 2025
Posted by: Cat66
from Oklahoma
Gender:Female
We love it!!! We hesitated to spend the money and have no regrets! No assembly, just unpack it and enjoy.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Exceeds expectations
on November 17, 2025
Posted by: johnnie e.
Great product. It makes sitting on the deck enjoyable when the temps drop in the fall.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Great performance with frustrating cosmetic damage
on November 22, 2025
Posted by: James L.
from Tipp City, Ohio
Gender:Male
This replaced our Solo Stove in our pergola. The ease of use, heat output and styling is fantastic! However our Ninja 360 came with a noticeable dent and scratch on the outside that significantly detracts from the style. So be sure to double yours for defects upon receiving.
Response from sharkninja.comBy SharkNinja, November 24, 2025
Hello,
Thank you for taking the time to leave a review.
We're devastated you had to experience this, it sounds really inconvenient. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're devastated you had to experience this, it sounds really inconvenient. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great - but needy on getting to ignite
on September 13, 2025
Posted by: Lee25
Love this with just one engineering issues that Ninja needs to resolve: Turning the knobs to ignite only stay lite if you understand that after pushing, you need to feel for just a little MORE push to keep it lite. Ninja is aware of this and hopefully the future ones will be addressed
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome
on October 5, 2025
Posted by: SamSandor
I received this last week. First use last night. We love it! It's the perfect solution for it deck. The heat it gives off is second to none. Keith the 5 of us warm well into the chilly night.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect fire pit for us!
on September 24, 2025
Posted by: Coopaloopa
from Aurora, SD
Gender:Male
I've owned several Ninja products over the years and this is my favorite by far. We owned a patio heater which would sort of heat our deck but got damaged because the heat reflector had to be taken off with any sort of wind and it just wasn't practical. Then you had to be standing or on a taller bar stool to stay warm. Not with the Ninja! The heat is at the perfect height, and it really cranks the heat out. We run the flames as we enjoy them, but for coffee in the morning we really only need the radiant heat. The warranty is the icing on the cake, and this works just perfect for what we need it for. Bravo Ninja and I am so glad you came out with this product. My wife just thanked me recently for buying it on a whim without asking her :-)
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features!
on August 21, 2025
Posted by: sally1
extremely innovative - very fun and PERFECT for fall and winter hangs
Written by a customer while visiting sharkninja.com