Customer reviews from sharkninja.com
Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Average customer rating
4.7
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
198
4 Stars
25
3 Stars
5
2 Stars
5
1 Star
7
88%of customers recommend this product.
(
44 out of
50)
Customer Reviews for Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Customer Rating
1
DO NOT BUY
on October 26, 2025
Posted by: IT'S A FAILURE
I am on my second heater. The first one only provided heat from the lower portion and the ceramic rock top part never worked. It ended up being replaced as it stopped igniting. Now, I am on my second / replacement heater with the same issue happening. I called to have it returned with no luck. I would NOT PURCHASE THIS HEATER!!!!!!
Response from sharkninja.comBy SharkNinja, October 26, 2025
Hi there,
Thank you for sharing your experience, and we’re truly sorry to hear about the repeated issues you've had with your Fireside 360. We understand how frustrating it is to face the same problem twice, especially with a product meant to provide comfort and reliability.
It’s concerning that the ceramic top portion hasn’t worked and that ignition issues have persisted. We appreciate your patience and regret that your attempt to return the unit didn’t go as expected. Your feedback has been shared with our product and support teams to help improve both the heater’s performance and our customer service process.
We’d love another opportunity to make this right. Please reach out to our Customer Support team again and reference this review. We’ll do our best to assist you further and explore a resolution that works for you. Thank you for bringing this to our attention and for giving us a chance to improve.
Warm regards,
Ninja Kitchen US
Thank you for sharing your experience, and we’re truly sorry to hear about the repeated issues you've had with your Fireside 360. We understand how frustrating it is to face the same problem twice, especially with a product meant to provide comfort and reliability.
It’s concerning that the ceramic top portion hasn’t worked and that ignition issues have persisted. We appreciate your patience and regret that your attempt to return the unit didn’t go as expected. Your feedback has been shared with our product and support teams to help improve both the heater’s performance and our customer service process.
We’d love another opportunity to make this right. Please reach out to our Customer Support team again and reference this review. We’ll do our best to assist you further and explore a resolution that works for you. Thank you for bringing this to our attention and for giving us a chance to improve.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Absolutely amazing 👏
on October 26, 2025
Posted by: JenniferH
[This review was collected as part of a promotion.] This is the most amazing heater... we go camping all the time and it perfect for that or just on your porch. It definitely throws off nice heat. Extremely easy to assemble in takes about 5 minutes or less. With a push of a button you have a beautiful outdoor fire pit.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Another great Ninja product
on October 26, 2025
Posted by: shaunan11_6959
[This review was collected as part of a promotion.] I was so excited when my Ninja Fireside360 Outdoor Heater and Fire Pit and Top Cover Bundle arrived! It is so nice looking and even though its big, it does not take over the space you use it in. We are using it on our back patio as we sit out there often and a heater is the perfect addition to the space. You will need to purchase a propane tank to use this. The dials take a AA battery (included) that goes in the interior panel. When you first light it up, it may take a few attempts as the propane line primes. It also may have a very high flame the first time so make sure your face/body are not close. The dia,l you need to feel a click (push in a bit) the first time, but after that, it lights easily and the flame doesn't shoot out high. The metal cover that you place over top of the ceramic rocks when not in use will protect the rocks and the unit in general. I do recommend getting the Bundle with the lid. Overall, I cannot say enough good things about this! I really like Ninja products as they are well made and they are durable.
Written by a customer while visiting sharkninja.com
Customer Rating
5
You will absolutely love this
on October 25, 2025
Posted by: robbinn_4463
[This review was collected as part of a promotion.] OK, so this is really an amazing product. I am doing this review as I sit here next to it. It’s a little chilly outside cause you know the sun setting and that’s what happens. We have a wood-burning fire pit out here that we made and I really have never been interested in a propane Powered one. This booger is probably 3 feet high and probably across two 2 1/2 feet across you. See the pictures and you see the video. It was a little hard to start the top and keep it on but could’ve been because it was new first time lighting it. But as you see in the pictures and the video it’s very stylish and if anybody is just sitting all the way around and I mean literally 360 you can sit completely around this thing and you can get heat off of it real flames at the top and I’m just I’m amazed. I think it’s a fine product and if you like to sit outdoors at night even when it’s cool I think that it’s perfect for that. Specially, if you’re in a place it’s like a rental and you can’t put you know I wood-burning fire pit in the backyard because I know some rentals don’t allow that but This is just it. It’s a great product that’s all I can say and we’ve used it twice now and like I said I’m sitting beside of it and I’m very nice and toasty.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Obsessed!!
on October 25, 2025
Posted by: thesyllife_4115
[This review was collected as part of a promotion.] We are obsessed with this thing. The heat coming off of it is warm but doesn’t burn you (like traditional bonfires can do). It’s easy to set up, too. We’ve been running for quite some time and the propane tank is still going. We love that you can pick it up and move it and that the cover keeps the inside for the fire pit dry. We would highly recommend this Ninja Fireside360 if you are looking for heat without the smoke and unpredictability of the flames in traditional open fires.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Cooling by the campfire
on October 25, 2025
Posted by: vivianb28_8551
[This review was collected as part of a promotion.] The best investment! I love it for outdoor cooking in cool weather. It’s turning cool out here and this is perfect! Easy to use and setup was easy. Also perfect for the campgrounds.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Buy one today!
on October 25, 2025
Posted by: Cat66
from Oklahoma
Gender:Female
We love it!!! We hesitated to spend the money and have no regrets! No assembly, just unpack it and enjoy.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great product once you figure out how to lite it.
on October 24, 2025
Posted by: Fuzzy55
from Huntsville, Utah
Gender:Male
I was worried when I bought this because I had seen a few reviews that said that they weren’t able to keep it lit. We also had problems lighting ours when we first set it up, but then I realized that if you turn it to the lowest setting to light it and the turn it up it works great. There should probably be some better instructions on how to light it but other than that we love ours
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com