Customer reviews from sharkninja.com
Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Average customer rating
4.7
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
186
4 Stars
25
3 Stars
4
2 Stars
5
1 Star
7
85%of customers recommend this product.
(
35 out of
41)
Customer Reviews for Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Customer Rating
5
This is AMAZING!
on October 27, 2025
Posted by: masonb12_4500
[This review was collected as part of a promotion.] I LOVE this Ninja heater & fire pit. Besides my tools, this is my next favorite thing I have. It's the perfect size and doesn't take up too much room. All you have to do is stick a propane tank inside of it. This heater/fire pit combo comes with the fire stones and the lid. You can use this as just a fire pit or a heater or both with separate dials, which is awesome. The heater heats up so quick and warm. Even with the heater off, the fire will warm nicely. The cage is made very well and durable and sturdy. I am going to take this to my job sites in the winter to warm up to (I work outside most of the time) and this thing is just awesome and much safer than the torch heaters. There are no sparks, no embers, no ashes, there is nothing to clean up. I use this every single evening, I really can't express how much I love this. This ignites right away for me every time - it is so easy.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect for backyard!
on October 27, 2025
Posted by: melissap1c14_8617
[This review was collected as part of a promotion.] I love this firepit! It’s the perfect addition to our backyard. It’s easy to assemble and seems quite durable. I can’t wait to use all fall and next summer!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect for Get Togethers in the Backyard
on October 26, 2025
Posted by: HappySanDaddy
Gender:Male
The Fireside360 is the perfect profile to provide the light and ambience of a Firepit and the Radiant Heat of a Heatlamp. Very convenient to set up and great temperature control
Written by a customer while visiting sharkninja.com
Customer Rating
4
on October 26, 2025
Posted by: Family1
Gender:Female
Love my pit…family enjoy this every night love watch television outside and staying warm at the same time
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
DO NOT BUY
on October 26, 2025
Posted by: IT'S A FAILURE
I am on my second heater. The first one only provided heat from the lower portion and the ceramic rock top part never worked. It ended up being replaced as it stopped igniting. Now, I am on my second / replacement heater with the same issue happening. I called to have it returned with no luck. I would NOT PURCHASE THIS HEATER!!!!!!
Response from sharkninja.comBy SharkNinja, October 26, 2025
Hi there,
Thank you for sharing your experience, and we’re truly sorry to hear about the repeated issues you've had with your Fireside 360. We understand how frustrating it is to face the same problem twice, especially with a product meant to provide comfort and reliability.
It’s concerning that the ceramic top portion hasn’t worked and that ignition issues have persisted. We appreciate your patience and regret that your attempt to return the unit didn’t go as expected. Your feedback has been shared with our product and support teams to help improve both the heater’s performance and our customer service process.
We’d love another opportunity to make this right. Please reach out to our Customer Support team again and reference this review. We’ll do our best to assist you further and explore a resolution that works for you. Thank you for bringing this to our attention and for giving us a chance to improve.
Warm regards,
Ninja Kitchen US
Thank you for sharing your experience, and we’re truly sorry to hear about the repeated issues you've had with your Fireside 360. We understand how frustrating it is to face the same problem twice, especially with a product meant to provide comfort and reliability.
It’s concerning that the ceramic top portion hasn’t worked and that ignition issues have persisted. We appreciate your patience and regret that your attempt to return the unit didn’t go as expected. Your feedback has been shared with our product and support teams to help improve both the heater’s performance and our customer service process.
We’d love another opportunity to make this right. Please reach out to our Customer Support team again and reference this review. We’ll do our best to assist you further and explore a resolution that works for you. Thank you for bringing this to our attention and for giving us a chance to improve.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Absolutely amazing 👏
on October 26, 2025
Posted by: JenniferH
[This review was collected as part of a promotion.] This is the most amazing heater... we go camping all the time and it perfect for that or just on your porch. It definitely throws off nice heat. Extremely easy to assemble in takes about 5 minutes or less. With a push of a button you have a beautiful outdoor fire pit.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Another great Ninja product
on October 26, 2025
Posted by: shaunan11_6959
[This review was collected as part of a promotion.] I was so excited when my Ninja Fireside360 Outdoor Heater and Fire Pit and Top Cover Bundle arrived! It is so nice looking and even though its big, it does not take over the space you use it in. We are using it on our back patio as we sit out there often and a heater is the perfect addition to the space. You will need to purchase a propane tank to use this. The dials take a AA battery (included) that goes in the interior panel. When you first light it up, it may take a few attempts as the propane line primes. It also may have a very high flame the first time so make sure your face/body are not close. The dia,l you need to feel a click (push in a bit) the first time, but after that, it lights easily and the flame doesn't shoot out high. The metal cover that you place over top of the ceramic rocks when not in use will protect the rocks and the unit in general. I do recommend getting the Bundle with the lid. Overall, I cannot say enough good things about this! I really like Ninja products as they are well made and they are durable.
Written by a customer while visiting sharkninja.com
Customer Rating
5
You will absolutely love this
on October 25, 2025
Posted by: robbinn_4463
[This review was collected as part of a promotion.] OK, so this is really an amazing product. I am doing this review as I sit here next to it. It’s a little chilly outside cause you know the sun setting and that’s what happens. We have a wood-burning fire pit out here that we made and I really have never been interested in a propane Powered one. This booger is probably 3 feet high and probably across two 2 1/2 feet across you. See the pictures and you see the video. It was a little hard to start the top and keep it on but could’ve been because it was new first time lighting it. But as you see in the pictures and the video it’s very stylish and if anybody is just sitting all the way around and I mean literally 360 you can sit completely around this thing and you can get heat off of it real flames at the top and I’m just I’m amazed. I think it’s a fine product and if you like to sit outdoors at night even when it’s cool I think that it’s perfect for that. Specially, if you’re in a place it’s like a rental and you can’t put you know I wood-burning fire pit in the backyard because I know some rentals don’t allow that but This is just it. It’s a great product that’s all I can say and we’ve used it twice now and like I said I’m sitting beside of it and I’m very nice and toasty.
Written by a customer while visiting sharkninja.com