Customer reviews from sharkninja.com
Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Average customer rating
4.8
(188 Reviews)
Rating breakdown 188 reviews
5 Stars
159
4 Stars
21
3 Stars
2
2 Stars
4
1 Star
2
89%of customers recommend this product.
(
25 out of
28)
Customer Reviews for Ninja - Fireside360 Outdoor Heater & Fire Pit - Black
Customer Rating
2
Great firepit…. When it works
on November 2, 2025
Posted by: P M A Fire
from New Market, Maryland
Gender:Male
Bought this three weeks ago, and I love it WHEN it works. The bottom burner will not stay lit. We have used it three times and we had to remove and reconnect the Venturi valves twice. One of the two gas lines from the controls to the Venturi valve came kinked, and I think that is causing the flame outs. Great product when it works, but it is not very reliable. Hoping to get a replacement line from the manufacturer.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 3, 2025
Hi P M A Fire,
Thank you for taking the time to leave a review.
We’re really sorry to hear that the bottom burner of your FireSide360 does not stay lit. That’s not the experience we want for our customers, and we truly appreciate you sharing your feedback. We’re passing this along to our teams to help improve product quality and support. If you’d like further assistance, please reach out to us at 1-800-365-0135.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re really sorry to hear that the bottom burner of your FireSide360 does not stay lit. That’s not the experience we want for our customers, and we truly appreciate you sharing your feedback. We’re passing this along to our teams to help improve product quality and support. If you’d like further assistance, please reach out to us at 1-800-365-0135.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Warm and Toasty
on November 2, 2025
Posted by: graziac_3203
[This review was collected as part of a promotion.] This fire pit keeps us so warm in the fall and we’ll definitely be using it in the winter. I’m in love with this smokeless fire pit. There are three modes, you can have flame only, heat only or flame and heat together. Also, you can adjust the heat to your liking. This fire pit is a crowd pleaser, everyone who comes over falls in love with it. The unit runs on propane and the tank lasts a really long time for us, I have the heat on medium low usually. You can move this fire pit to any outside location you would like, it easily can be moved around, you just need two people to help. The ambient flame mode is one of my favorite settings, it just looks so gorgeous. Setup was a breeze, the unit comes assembled all you need to do is lay the stones on top that are provided and purchase a propane tank. The heat is so powerful on this unit, you get head to toe coverage. Overall the best part of this fire pit is that it’s smokeless, I haven’t seen one on the market like this.
Written by a customer while visiting influenster.com
Customer Rating
5
Great heater
on November 2, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Beautiful and strong little heater. I have it set up in my garage and it fits perfectly for those cold evenings. Easy to use and the features fit well. Really enjoy the dual heating elements and the rocks add a nice aesthetic touch. Would definitely recommend to anyone looking for a heater to fill a medium size space or outdoor area.
Written by a customer while visiting influenster.com
Customer Rating
4
Great when hanging with friends
on November 2, 2025
Posted by: brandyd98_3621
[This review was collected as part of a promotion.] The Ninja Fireside360 is easily my new favorite patio heater. It gives off heat in all directions, so everyone around the patio feels it without having to crowd around one spot. The flame on top adds a cozy vibe and a little extra light at night, which looks great. I’ve had a few other outdoor heaters over the years, but they’re bulky, hard to move, and awkward to store. This one’s compact, still covers a good area, and actually looks good sitting between the chairs. The only thing I’m cautious about is keeping my dogs away from the flame and remembering it stays hot for a bit after turning it off. Overall, it’s been a solid upgrade. Everyone who’s come over has commented on how nice it is. Now I just need a cover to keep leaves out when it’s not in use.
Written by a customer while visiting influenster.com
Customer Rating
2
Might get something you can't use
on November 3, 2025
Posted by: fabulousgabby_3803
[This review was collected as part of a promotion.] Now this fireplace looks aesthetically pleasing with how simple it is with the designs being very straightforward. The assembly process was easy and convenient. Now why I gave it 2 stars is when putting the propane in it would not light for us no matter how many propane tanks we exchanged. Everything was hooked up correctly and how it should be, we even did the trouble start. Nothing very disappointing. Now we just have a big honk of metal that we can't use.
Response from influenster.comBy SharkNinja, November 4, 2025
Hello there,
Thank you for taking the time to share your experience with us. We're glad to hear that you found the fireplace aesthetically pleasing and easy to assemble — that's exactly what we aim for. However, we're truly sorry to learn about the issues you've encountered with the ignition and propane connection.
Since you've already tried multiple propane tanks, we kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Thank you for taking the time to share your experience with us. We're glad to hear that you found the fireplace aesthetically pleasing and easy to assemble — that's exactly what we aim for. However, we're truly sorry to learn about the issues you've encountered with the ignition and propane connection.
Since you've already tried multiple propane tanks, we kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Written by a customer while visiting influenster.com
Customer Rating
5
Super cool!! Highly recommend!
on November 3, 2025
Posted by: osmans1_2554
[This review was collected as part of a promotion.] The 360° warmth keeps everyone comfortable, and I love being able to switch between flame, heat, or both depending on the mood. It lights instantly, looks sleek and modern, and the cool-to-touch base makes it safe to use almost anywhere. Cleanup is practically nonexistent, and it feels like a premium piece of outdoor gear worth every penny. Easily the best outdoor heater/fire pit combo I’ve ever owned!
Written by a customer while visiting influenster.com
Customer Rating
5
Great for home and RV.
on November 4, 2025
Posted by: PeteM
Saw online and thoughtvthecidea of radiant heat and fire was great. It arrived quickly. Assembled just as easy. Fured itcup and yes we love it. Even passed our current firepit on to our daughter. Plan to take with us when camping. Should be great and no going to buy over priced fire wood.
Written by a customer while visiting sharkninja.com
Customer Rating
5
An absolute MUST HAVE
on November 5, 2025
Posted by: susdanability_5979
[This review was collected as part of a promotion.] This Halloween, our heater was the hero! It was cold and raining all evening- light, sharp, annoying rain- the trick or treaters were miserable. We sat outside, with this heater on, and boy did they linger! We brought it off the porch, onto our driveway and back with just one person. It was so nice being able to enjoy the heat feature under our porch roof, but also turn on the fire and get some light when we sat outside on the driveway!! This is a huge game changer for us. We love it!!
Written by a customer while visiting influenster.com