Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Average customer rating
4.4
(5,171 Reviews)
Rating breakdown 5,171 reviews
5 Stars
3,202
4 Stars
1,151
3 Stars
506
2 Stars
167
1 Star
145
69%of customers recommend this product.
(
38 out of
55)
Customer Reviews for Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Customer Rating
3
Just a good phone
on December 5, 2025
Posted by: HippieBiker32414
[This review was collected as part of a promotion.] A16 isn't a bad phone for someone who doesn't use a smart phone often or for a basic user. But when running multiple apps, having Pandora going, Facebook in the background and actively playing a game, a phone call will come in and the phone will ring but the actual call won't come up on the screen. Completely missing the call. I've always had a galaxy, first time with an "A" model. Definitely switching phones given thr first opportunity.
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Great Basic Smartphone
on December 5, 2025
Posted by: dsoakley4
[This review was collected as part of a promotion.] My husband likes his new Galaxy A16 because it is so similar to our S25. The A16 is a little slower to respond to commands, but does everything he wants it to. He uses it for calls, texts, emails, searching the web. He has the apps in similar locations on the home screen for ease of switching back and forth between devices.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on December 5, 2025
Posted by: Murray9192
[This review was collected as part of a promotion.] Really good phone really?Enjoy it very nice and clean and good
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on December 5, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Love my Samsung phone . Camera works really good. All around best phone I've had
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Gets hot fast
on December 5, 2025
Posted by: MsCille
[This review was collected as part of a promotion.] My Samsung Galaxy A16 5g is okay. It does what it needs to do. However, I've noticed it gets hot fast. On a few occasions, I've gotten a message that the phone was over heated.
Value
3
Response from Samsung USBy R&R, December 9, 2025
Hello there MsCillie,
We appreciate your feedback about your Galaxy A16 5G. This model is designed to handle daily tasks with reliable performance and adaptive power management. Your comments about heat buildup are useful for our engineering teams as they work to improve cooling efficiency across Galaxy devices. Certain apps or environmental conditions can cause your phone or tablet to overheat. When this happens, your device will display a message saying "Device cooling down" and will automatically adjust settings to prevent damage from overheating. Allow your phone or tablet to cool down. The device will automatically modify these settings to help prevent overheating:
- Screen brightness may be reduced.
- Running apps may be closed.
- Overall performance may be limited.
- Charging may stop.
- Wi-Fi and cellular networks may disconnect.
- The Camera app may stop or close with the message "Exit Camera. Battery temperature too high."
Keep your phone cool. Once the device has cooled sufficiently, it will resume normal operation. To help cool down your phone or tablet, consider doing the following:
- Remove cases or covers you might be using.
- Unplug it from the charger.
- Close all active apps.
- Take a break from using your device.
You can also refer to our guide on keeping your phone or tablet cool, linked below. We hope this resource is helpful. If you continue to experience the same issue, please contact our Samsung Support Team, and we will gladly provide additional troubleshooting tips. Thank you for your feedback and for being part of the Samsung community.
Cooling down pop-up appears on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004885/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
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Samsung Community
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Facebook
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We appreciate your feedback about your Galaxy A16 5G. This model is designed to handle daily tasks with reliable performance and adaptive power management. Your comments about heat buildup are useful for our engineering teams as they work to improve cooling efficiency across Galaxy devices. Certain apps or environmental conditions can cause your phone or tablet to overheat. When this happens, your device will display a message saying "Device cooling down" and will automatically adjust settings to prevent damage from overheating. Allow your phone or tablet to cool down. The device will automatically modify these settings to help prevent overheating:
- Screen brightness may be reduced.
- Running apps may be closed.
- Overall performance may be limited.
- Charging may stop.
- Wi-Fi and cellular networks may disconnect.
- The Camera app may stop or close with the message "Exit Camera. Battery temperature too high."
Keep your phone cool. Once the device has cooled sufficiently, it will resume normal operation. To help cool down your phone or tablet, consider doing the following:
- Remove cases or covers you might be using.
- Unplug it from the charger.
- Close all active apps.
- Take a break from using your device.
You can also refer to our guide on keeping your phone or tablet cool, linked below. We hope this resource is helpful. If you continue to experience the same issue, please contact our Samsung Support Team, and we will gladly provide additional troubleshooting tips. Thank you for your feedback and for being part of the Samsung community.
Cooling down pop-up appears on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004885/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on December 5, 2025
Posted by: Rebelangel21
[This review was collected as part of a promotion.] Great features, love the camera and the Samsung store is amazing with all the games
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This phone has great camera an battery
on December 5, 2025
Posted by: Mybromyhero
[This review was collected as part of a promotion.] Galaxy AI helps me stream movies an games an school work
Value
3
Response from Samsung USBy R&R, December 9, 2025
Hey there Mybromyhero,
We’re happy to hear how much you enjoy the Galaxy A16 5G’s camera and battery life. This device is built to balance creativity, endurance, and intelligence, with the help of Galaxy AI for productivity and entertainment. It’s wonderful knowing these features suit your daily lifestyle so well. Thank you for sharing your excitement and for being part of the Samsung experience.
Use features with Galaxy AI on your Galaxy phone and tablet
https://www.samsung.com/us/support/answer/ANS10000753/
Useful features on the Galaxy A16, A26, A36, and A56
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re happy to hear how much you enjoy the Galaxy A16 5G’s camera and battery life. This device is built to balance creativity, endurance, and intelligence, with the help of Galaxy AI for productivity and entertainment. It’s wonderful knowing these features suit your daily lifestyle so well. Thank you for sharing your excitement and for being part of the Samsung experience.
Use features with Galaxy AI on your Galaxy phone and tablet
https://www.samsung.com/us/support/answer/ANS10000753/
Useful features on the Galaxy A16, A26, A36, and A56
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Not a good battery life
on December 5, 2025
Posted by: Samsung25
[This review was collected as part of a promotion.] Device is not users friendly. I suggest other phone type.
Value
2
Response from Samsung USBy R&R, December 9, 2025
Hi there Samsung25,
Thank you for sharing your thoughts on the Galaxy A16 5G. This device is built for everyday use with simple, user-friendly features that focus on what matters most. Your feedback on usability and battery life helps us enhance Galaxy devices for a smoother, longer-lasting experience. Samsung Galaxy phones include settings and features to monitor and extend battery life. Keep an eye on your battery performance and activate power-saving modes when needed to maximize longevity. To maintain battery health and prevent quick drain, keep your device and apps updated, as updates often include optimizations, fixes, and improvements that boost efficiency and reduce unnecessary power use. Staying current with updates helps preserve battery health and extends the time between charges. You can also check your battery usage in the Device care menu, where you’ll see estimated remaining battery life based on recent activity. To see app power consumption, go to Settings > Battery, and view details for information on app activity, including Screen on time and Screen off time, to identify major power drains. There are many ways to help extend your Galaxy A16 5G’s battery life. For more tips and methods, visit the online article linked below. Thank you for your feedback and for being part of the Samsung community.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. This device is built for everyday use with simple, user-friendly features that focus on what matters most. Your feedback on usability and battery life helps us enhance Galaxy devices for a smoother, longer-lasting experience. Samsung Galaxy phones include settings and features to monitor and extend battery life. Keep an eye on your battery performance and activate power-saving modes when needed to maximize longevity. To maintain battery health and prevent quick drain, keep your device and apps updated, as updates often include optimizations, fixes, and improvements that boost efficiency and reduce unnecessary power use. Staying current with updates helps preserve battery health and extends the time between charges. You can also check your battery usage in the Device care menu, where you’ll see estimated remaining battery life based on recent activity. To see app power consumption, go to Settings > Battery, and view details for information on app activity, including Screen on time and Screen off time, to identify major power drains. There are many ways to help extend your Galaxy A16 5G’s battery life. For more tips and methods, visit the online article linked below. Thank you for your feedback and for being part of the Samsung community.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US