Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,205
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Customer Rating
5
Great Phone!
on June 2, 2025
Posted by: DiannaJ
[This review was collected as part of a promotion.] This is a great phone.! Does everything you need. Has the great feature of AI ability. Would definitely recommend this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Camera quality is poor. An AI would be wonderful.
on June 2, 2025
Posted by: Ludy56
[This review was collected as part of a promotion.] Galaxy AI. Sometimes the photo quality is so poor, it often isn't a clear, crisp picture to the recipient.
Value
3
Response from Samsung USBy R&R, June 3, 2025
Hey Ludy56,
Thank you for your feedback! The Galaxy A16 5G is designed to provide reliable core features, including smooth performance and dependable connectivity. While this model does not include Galaxy AI, it employs intelligent software enhancements that improve everyday usability, such as camera adjustments and device optimization.
If you would like to learn more about maximizing your device’s camera capabilities, please check out the online article titled “Using the Camera App on the Galaxy A16 5G, A26 5G, and A36 5G.” We are always listening and evolving, and we appreciate you sharing your experience with us.
Thank you for being a Samsung customer—your input helps shape our future innovations!
Use the Camera app on the Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for your feedback! The Galaxy A16 5G is designed to provide reliable core features, including smooth performance and dependable connectivity. While this model does not include Galaxy AI, it employs intelligent software enhancements that improve everyday usability, such as camera adjustments and device optimization.
If you would like to learn more about maximizing your device’s camera capabilities, please check out the online article titled “Using the Camera App on the Galaxy A16 5G, A26 5G, and A36 5G.” We are always listening and evolving, and we appreciate you sharing your experience with us.
Thank you for being a Samsung customer—your input helps shape our future innovations!
Use the Camera app on the Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome
on June 2, 2025
Posted by: Coomerlove
[This review was collected as part of a promotion.] This galaxy Al, is awesome great for streaming. Watching all your videos with the family or yourself. Super nice Camara for when your out with your family and wanna snap a quick photo with great quolty super satisfied with this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on June 2, 2025
Posted by: Dancerjames88
[This review was collected as part of a promotion.] Great phone and great qualities and amazing memories with the phone itself and beyond great phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone!
on June 2, 2025
Posted by: ShadowStorm76
[This review was collected as part of a promotion.] I love the features of this device. My A16 is so easy to use & Galaxy AI is super user friendly and beyond helpful! Would and have recommended to everyone I know!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product by far has been the best,fastest,more
on June 2, 2025
Posted by: Love2much
[This review was collected as part of a promotion.] I use this device for everything really,is fast,and the camera omg the pictures are so clear and realistic.i will buy this phone again and again
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has one issue
on June 2, 2025
Posted by: AJ2024
[This review was collected as part of a promotion.] The only issue I have is that it a lot. Other than that, the phone is great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
I am not a fan
on June 2, 2025
Posted by: Rinarose
[This review was collected as part of a promotion.] The phone says it's 5g but you would swear it is a 4g phone by the lagging and the rate the phone runs it it has 10 second relation time to everything.
Value
1
Response from Samsung USBy R&R, June 4, 2025
Hiya Rinarose,
Thank you for sharing your thoughts on the Galaxy A16 5G. We understand that performance expectations are high, especially when multitasking or using demanding apps. Your feedback is invaluable in helping us understand how the device performs in everyday use.
Depending on your location and network environment, your device may occasionally lose connection to the mobile network or experience slow speeds. Your subscription plan, geographic area, and mobile network settings can influence this. We recommend checking with your network provider to verify that a 5G connection is available in your area.
If you have a 5G device but are unable to connect to 5G, please contact your carrier to verify that you are subscribed to a 5G plan and that there are no issues with your account. Additionally, make sure you are in a location that supports 5G.
To check your network settings on your device, go to Settings, tap on Connections, and then select Mobile Networks.
If you would like to learn more about troubleshooting network issues with your device, please refer to the online article “Issues with Mobile Network Connection on Samsung Phone or Tablet.”
Thank you for being a part of the Samsung community, where we strive to create innovation for you.Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. We understand that performance expectations are high, especially when multitasking or using demanding apps. Your feedback is invaluable in helping us understand how the device performs in everyday use.
Depending on your location and network environment, your device may occasionally lose connection to the mobile network or experience slow speeds. Your subscription plan, geographic area, and mobile network settings can influence this. We recommend checking with your network provider to verify that a 5G connection is available in your area.
If you have a 5G device but are unable to connect to 5G, please contact your carrier to verify that you are subscribed to a 5G plan and that there are no issues with your account. Additionally, make sure you are in a location that supports 5G.
To check your network settings on your device, go to Settings, tap on Connections, and then select Mobile Networks.
If you would like to learn more about troubleshooting network issues with your device, please refer to the online article “Issues with Mobile Network Connection on Samsung Phone or Tablet.”
Thank you for being a part of the Samsung community, where we strive to create innovation for you.Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US