Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Customer Rating
5
Love it thank you so much for these amazing phones
on October 14, 2025
Posted by: UAintSlik187
[This review was collected as part of a promotion.] I use my galaxy mostly for work related reasons and for dr appointments etc... haven't had an issue with these phones not one time since I switch over to Samsung galaxy a few years ago.
Galaxy AI
Galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on October 14, 2025
Posted by: RAM4174
[This review was collected as part of a promotion.] Galaxy AI is the best thing ever now! The phone is a reasonable price and great at what it needs to do for me! I watch videos lots of Facebook scrolling! LoL! 👍 Lots of Instagramming ECT. Love how it does not lag ever and also how I can use my Samsung wallet and pay with just a tap! Gemini is amazing! Big thumbs 👍
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Wouldn't recommend
on October 14, 2025
Posted by: Chivolocs
[This review was collected as part of a promotion.] So the best thing about my galaxy a16 is the galaxy Ai. But other than that im not to pleased with the phone. First off the touch screen is not as good as I think it should be as sometimes have to touch screen a few times to get what you want pressed pressed. This is my second one because my other one went out after just 5 months . The screen just stopped working and went black on me. Won't get this phone again, and im a Samsung guy .
Value
2
Response from Samsung USBy R&R, October 20, 2025
Hello Chivolocs,
Thank you for sharing your thoughts on your Galaxy A16 5G. We may be able to provide you with some tips regarding the responsiveness of your device. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. You can find out more about how to get your device to respond and perform better. Please check out the link provided below. Thank you for your review. We are grateful to have you as a part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your thoughts on your Galaxy A16 5G. We may be able to provide you with some tips regarding the responsiveness of your device. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. You can find out more about how to get your device to respond and perform better. Please check out the link provided below. Thank you for your review. We are grateful to have you as a part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This device you get what you pay for
on October 14, 2025
Posted by: Nia2001
[This review was collected as part of a promotion.] This device is exactly what you pay for. It's similar to othe budget phones. It works well with both us and international carriers. However, I had to replace one due to the wifi not working and this one the screen is flashing black at random interval. Apart from these issue the phone works just fine.
Value
4
Response from Samsung USBy R&R, October 24, 2025
Hello there Nia2001,
Thank you for sharing your thoughts on the Galaxy A16 5G. The device aims to ensure reliable connectivity and smooth operation worldwide. We appreciate your feedback regarding the display behavior as we work to enhance screen stability and increase user satisfaction with each update. Your experience is important to us, and we value you as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. The device aims to ensure reliable connectivity and smooth operation worldwide. We appreciate your feedback regarding the display behavior as we work to enhance screen stability and increase user satisfaction with each update. Your experience is important to us, and we value you as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice phone
on October 14, 2025
Posted by: Mag2778
[This review was collected as part of a promotion.] It does everything I need it to. Great screen . Fast start up.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Size and access
on October 14, 2025
Posted by: Screwdywood75
[This review was collected as part of a promotion.] It should be a little larger , should come with everything to charge it,should have a better case i cracked mine before I could get a case, voice commands are not that well.
Yet I still think it's a decent phone
Yet I still think it's a decent phone
Value
3
Response from Samsung USBy R&R, October 21, 2025
Hello Screwdywood75,
Thank you for reaching out and sharing your perspective on your Galaxy A16 5G. We are glad to hear that overall, it is serving you well. Your Galaxy devices offer a wide range of voice control options, such as Voice Access, voice-to-text, Bixby, and Google Assistant. These options can be used across your different devices, adding to the versatility of your Galaxy device. For more information on how to use voice control on your device, please check out our resource linked below. Regarding your screen being cracked, we have partnered with uBreakiFix as an authorized repair location. Please reach out to our Samsung Support Team for warranty options and more information. Please see more information linked below. We thank you for your review. We value you as a Samsung customer.
Cracked or bleeding screen on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002488/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Use your voice to control your Galaxy phone, tablet, and watch
https://www.samsung.com/us/support/answer/ANS10001581/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your perspective on your Galaxy A16 5G. We are glad to hear that overall, it is serving you well. Your Galaxy devices offer a wide range of voice control options, such as Voice Access, voice-to-text, Bixby, and Google Assistant. These options can be used across your different devices, adding to the versatility of your Galaxy device. For more information on how to use voice control on your device, please check out our resource linked below. Regarding your screen being cracked, we have partnered with uBreakiFix as an authorized repair location. Please reach out to our Samsung Support Team for warranty options and more information. Please see more information linked below. We thank you for your review. We value you as a Samsung customer.
Cracked or bleeding screen on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002488/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Use your voice to control your Galaxy phone, tablet, and watch
https://www.samsung.com/us/support/answer/ANS10001581/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, good features just a little slow
on October 14, 2025
Posted by: 1Lovesamsusung
[This review was collected as part of a promotion.] In my opinion it's great phone for the price. Not a phone for too much multitasking, as ram is limited.Samsung AI, although limited capabilities, works awesome. I would recommend this phone for someone just starting out.
Value
4
Response from Samsung USBy R&R, October 24, 2025
Hi 1Lovesamsusung,
Thank you for your valuable feedback on the Galaxy A16 5G. We're glad to hear you like the intuitive design and Awesome Intelligence features. This model offers a balanced performance, ideal for daily communication and creativity, highlighting Samsung's smarter technology. We appreciate your recommendation and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your valuable feedback on the Galaxy A16 5G. We're glad to hear you like the intuitive design and Awesome Intelligence features. This model offers a balanced performance, ideal for daily communication and creativity, highlighting Samsung's smarter technology. We appreciate your recommendation and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy A16
on October 14, 2025
Posted by: CYNSYMOM
[This review was collected as part of a promotion.] GALAXY AI IHAVENT TRIED USING IT YET BECAUSE THERE ARE SO MANY EXCITING FEATURES TO MY GAXALY A16. IVE ALWAYS OWN A GALAXY BUT NOT THAT I DONT HAVE TO USE MY LAOTOP FOR CERTAIN THINGS. THIS GALAXY I CAN USE FOR EVERYTHING. I LOVE ALL THE NEW FEATURES.MYs
Value
5
Written by a customer while visiting Samsung US