Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Customer Rating
3
Not a bad phone for the low price.
on October 11, 2025
Posted by: GlassBones
[This review was collected as part of a promotion.] I have been a fan of Samsung phones for many years now. I will not purchase any other brand. Recently when I dropped my phone in water and needed a quick replacement I purchased this A16 5g. All in all it is a decent phone for the low price. It has a lot of the same features as the more expensive models, including AI features through Google. It has 128gb storage, which for me is plenty. The downsides are it is not capable of wireless charging and it does lag, close apps, or just freeze up sometimes.
Value
3
Response from Samsung USBy R&R, October 16, 2025
Hi Glass Bones,
Thank you for reaching out and sharing how your Galaxy A16 5G is performing. It’s great to hear you're enjoying its features. If your device slows down, lags, or freezes, it’s usually because multiple apps are competing for resources. The Quick Optimization feature enhances performance by identifying apps that drain battery, clearing unnecessary memory, deleting unwanted files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device Care, tap "Optimize Now," and then tap "Done." For more tips on keeping your device running smoothly, check out the linked online article below. We appreciate your loyalty and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Thank you for reaching out and sharing how your Galaxy A16 5G is performing. It’s great to hear you're enjoying its features. If your device slows down, lags, or freezes, it’s usually because multiple apps are competing for resources. The Quick Optimization feature enhances performance by identifying apps that drain battery, clearing unnecessary memory, deleting unwanted files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device Care, tap "Optimize Now," and then tap "Done." For more tips on keeping your device running smoothly, check out the linked online article below. We appreciate your loyalty and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
A great phone to stay current in the times
on October 11, 2025
Posted by: HeadyPayne
[This review was collected as part of a promotion.] This phone is great for the run of the mill regular usage of the average person. But where it excels is the price for a phone that also lets you be up to date in the latest trends and apps. Gaming runs smoothly, and it has wonderful resolution for streaming as well. I am a die hard galaxy advocate, and with the new Galaxy AI, I can obtain information faster than I ever have been able to before. Thank you Samsung for another prize possession and another Best Buy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features and tons of room.
on October 11, 2025
Posted by: Civilgirl
[This review was collected as part of a promotion.] This phone is great. Lots of storage new features and a great camera.
Value
4
Response from Samsung USBy R&R, October 30, 2025
Hi there Civilgirl,
We’re glad the Galaxy A16 5G found a place in your tech lineup. When design and function come together like this, great things happen. Thanks for being on the journey with us. Samsung strong!
-Ty
Samsung Support
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We’re glad the Galaxy A16 5G found a place in your tech lineup. When design and function come together like this, great things happen. Thanks for being on the journey with us. Samsung strong!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung A16
on October 11, 2025
Posted by: Newphone
[This review was collected as part of a promotion.] This phone is a great phone! I love how easy it is to navigate. Has many great features. Overall I would definitely recommend getting the Samsung galaxy A16.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung Galaxy A16 Series Cellular
on October 11, 2025
Posted by: HopefulLadysWish
[This review was collected as part of a promotion.] I like AI if that's the Avitar I made. I wish my Phones valume was better than it is in my A16 that could be improved. I have Alexa I Love using that alot,for music and more. I use my phone for mainly calling,texting,and doing Google searches. I was looking at the newer phones and noticed that all of them are small like this. I prefer them a bit bigger with great sound, Motorola has the best sound less updated ringtones,Samsung I wish for all the devices to have that great sound. When my Valume is all the way up in my purse if it rings I don't hear it, or sometimes can barely hear it ringing. The Speakers need better high tech louder than ever Sound. I even have mine on for hearing impaired still has horrible sound. Newer Ringtones would be nice However my main concern is the sizes got small and the Sound quality isn't great even with using hearing impaired! I used to own a Motorola,they haven't really updated the phone on ringtone but the quality of sound is the best. I hope you take my consideration on better Sound Quality maybe changing to better sound speakers. I also hope that the phone size get bigger like my old A14 I still have but gets hot when charging and using it. This A16 is smaller sound quality isn't great. I have only had this phone for 8 months! Please bring back the taller,bigger size phones. I Sincerely hope you consider the upgrades on better Sound Quality improvements bigger,taller phones,more ringtones.
Value
3
Response from Samsung USBy R&R, October 17, 2025
Hi HopefulLadysWish,
Thank you for sharing your detailed thoughts on the Galaxy A16 5G. We appreciate your feedback on sound clarity and device size. The A16 5G is designed to provide clear, balanced audio and a compact, portable shape. Your input helps us enhance accessibility, sound range, and audio customization across Galaxy devices. Thank you for your review and for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your detailed thoughts on the Galaxy A16 5G. We appreciate your feedback on sound clarity and device size. The A16 5G is designed to provide clear, balanced audio and a compact, portable shape. Your input helps us enhance accessibility, sound range, and audio customization across Galaxy devices. Thank you for your review and for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
I love your the Galaxy AI 16 never will I trade it
on October 11, 2025
Posted by: NikNac
[This review was collected as part of a promotion.] Galaxy AI is grate i love everything about this phone..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
a new compatible competitive phone should do this
on October 11, 2025
Posted by: tcConn83
[This review was collected as part of a promotion.] It's a new phone it should do what you pay for, plain and simple.
Value
4
Response from Samsung USBy R&R, October 30, 2025
Hello tcConn83,
We love hearing this! The Galaxy A16 5G was designed with your lifestyle in mind, and knowing it's serving you well makes our work even more rewarding. Thanks for choosing Samsung. Together, we make it happen. Thank you for making Samsung your go-to choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We love hearing this! The Galaxy A16 5G was designed with your lifestyle in mind, and knowing it's serving you well makes our work even more rewarding. Thanks for choosing Samsung. Together, we make it happen. Thank you for making Samsung your go-to choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone omgggg
on October 11, 2025
Posted by: BigSteppa
[This review was collected as part of a promotion.] I love how easy galaxy devices are- that's why i buy them exclusively- but it's really nice having Galaxy AI right in my pocket!! no need for chatgpt lol.
Value
5
Written by a customer while visiting Samsung US