Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Customer Rating
3
Not what I expected
on October 11, 2025
Posted by: BriBri
[This review was collected as part of a promotion.] I have the AI 16 5G and I the beginning this phone worked well. I have had it maybe 6 months and it has started to run extremely slow. I try to take pictures and thats even delayed. I have cleaned it and all but it still runs slowly.
Value
3
Response from Samsung USBy R&R, October 17, 2025
Hi BriBri,
Thank you for your feedback on the Galaxy A16 5G. We're glad you’ve enjoyed your device since launch and appreciate your insights on long-term speed and performance. The A16 5G uses adaptive optimization that learns your usage habits over time to help maintain smooth operation as storage fills. Please see the resource below for tips on keeping your device at peak performance. Your input helps us enhance this experience with future updates. Thank you for choosing Samsung as your preferred brand.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for your feedback on the Galaxy A16 5G. We're glad you’ve enjoyed your device since launch and appreciate your insights on long-term speed and performance. The A16 5G uses adaptive optimization that learns your usage habits over time to help maintain smooth operation as storage fills. Please see the resource below for tips on keeping your device at peak performance. Your input helps us enhance this experience with future updates. Thank you for choosing Samsung as your preferred brand.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1
Slow and worst Samsung
on October 11, 2025
Posted by: Turtlema420
[This review was collected as part of a promotion.] I have not been anywhere close to satisfied with this phone. From day 1 of purchasing, it has had the slowest processing of any smart phone ive ever owned. The touch features/ settings are trash. The connection is poor and just does not work over 60% of the time. I cannot receive or make any calls unless i have wifi, will drop calls with 5G signal. The sound on this phone is laughable, have to use speaker phone otherwise i sound like im underwater and i cant hear anything on the other side of call. I have spent hours going through settings trying to troubleshoot issues but nothing ever improves. I would not recommend this device and strongly advise anyone to not buy this model.
Value
1
Response from Samsung USBy R&R, October 17, 2025
Hey there Turtlema420,
Thank you for sharing your experience with the Galaxy A16 5G. We value your feedback on its performance and sound quality. The A16 5G was created to optimize power efficiency while ensuring reliable connectivity, and your insights help us improve how the device maintains clear communication and consistent speeds during everyday use. Variations in your region and environment may cause your device to temporarily disconnect from the network or experience slower connections. This could be related to your plan, location, or network settings. Please review the troubleshooting resources provided to help ensure a stable network connection. We appreciate your review and thank you for being part of the Samsung family.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. We value your feedback on its performance and sound quality. The A16 5G was created to optimize power efficiency while ensuring reliable connectivity, and your insights help us improve how the device maintains clear communication and consistent speeds during everyday use. Variations in your region and environment may cause your device to temporarily disconnect from the network or experience slower connections. This could be related to your plan, location, or network settings. Please review the troubleshooting resources provided to help ensure a stable network connection. We appreciate your review and thank you for being part of the Samsung family.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Its very similar to the S series. Good phone.
on October 11, 2025
Posted by: Lucy2413
[This review was collected as part of a promotion.] I bought this phone for my son. Very easy to link to my S series phone. I will never buy anything but Samsung for my devices. We have 3 Samsung TV's in the house as well as Galaxy watches. Great brand. Thank you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Hearty phone
on October 11, 2025
Posted by: Eighthdeadlysin94
[This review was collected as part of a promotion.] First off I love the A series as they are affordable and galaxy has always been a great easy to use phone but I have the issue of shattering the screens by accident and they usually do very well for a long time after that and then
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Gets most jobs done effortlessly!
on October 11, 2025
Posted by: Bigboss
[This review was collected as part of a promotion.] I use my Samsung A 16 Galaxy frequently for calls on the go, Movies during break at work, and messages when im not able to tend a conversation. In addition to that I go live on social media platforms and it has never failed me yet. GREAT OVERALL EXPERIENCE. Although there is a minor glitch in the response speed. Sometimes im left hanging when I tap a button like if I need to answer a call and it's ringing but there's no answer button in the screen. I guess that's due to processing power li. I tations.
Value
3
Response from Samsung USBy R&R, October 17, 2025
Hi Bigboss,
Thank you for sharing your experience with the Galaxy A16 5G. We're glad to hear it meets your daily needs and offers reliable performance. The A16 combines solid processing power with smart software that efficiently manages multitasking. If your device slows down, a simple optimization can quickly restore its performance. Your feedback is valuable in helping us enhance speed and responsiveness in upcoming Galaxy models. For tips on keeping your device running smoothly, please see the resources below. We appreciate your input and are happy to have you as a member of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. We're glad to hear it meets your daily needs and offers reliable performance. The A16 combines solid processing power with smart software that efficiently manages multitasking. If your device slows down, a simple optimization can quickly restore its performance. Your feedback is valuable in helping us enhance speed and responsiveness in upcoming Galaxy models. For tips on keeping your device running smoothly, please see the resources below. We appreciate your input and are happy to have you as a member of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love the features, i love the phone.
on October 11, 2025
Posted by: Laueez
[This review was collected as part of a promotion.] I use my phone for everything. Navagation, calls, zoom groups. Games entertainment. Streaming. Just about everything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product was great for awhile but then wasn't
on October 11, 2025
Posted by: Lovinlifeallday
[This review was collected as part of a promotion.] This device worked great in the beginning but then started to run out of memory and the battery started to not last as long as it did in the beginning is very user friendly would definitely buy another Samsung
Value
3
Response from Samsung USBy R&R, October 17, 2025
Ahoy Lovinlifeallday,
We appreciate your experience with the Galaxy A16 5G. It’s great to hear that you found it reliable and user-friendly early on. The Galaxy A16 5G is designed to learn your habits and optimize background performance to extend its efficiency over time. Insights like yours help us continue refining performance management to keep Galaxy devices running smoothly for longer. Check out the resource provided below on how to keep your device’s performance optimal. Thank you for your review. We appreciate you choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your experience with the Galaxy A16 5G. It’s great to hear that you found it reliable and user-friendly early on. The Galaxy A16 5G is designed to learn your habits and optimize background performance to extend its efficiency over time. Insights like yours help us continue refining performance management to keep Galaxy devices running smoothly for longer. Check out the resource provided below on how to keep your device’s performance optimal. Thank you for your review. We appreciate you choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Good is u don't use a lot of apps
on October 11, 2025
Posted by: Pozey81
[This review was collected as part of a promotion.] I'm still trying to figure out the whole “Galaxy AI” thing, but that being said I do prefer the Gemini over my assistant. I did notice my battery life was great I could get 3 days without a charge. Now I'm charging sometimes several times a day. Especially if I have to use my android auto or any of my bigger apps. It also needs to be restarted at least twice a day or it starts running very slow
Value
4
Response from Samsung USBy R&R, October 30, 2025
Hi Pozey81,
Thank you for informing us about your Galaxy A16 5G. We're pleased to hear it's leaving a positive impression! We strive to push boundaries and provide new experiences with each update. Even though your device hasn't received the full Galaxy AI rollout, it still offers many smart features to improve your experience. Gemini is an easy-to-use feature integrated into your A16 5G. Click the link below to explore your device’s capabilities. If you notice it slowing down over time, a quick optimization can help. Go to Settings, tap Device Care, then select Optimize Now. Once finished, tap Done. We value your support. From Samsung, with brilliance!
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for informing us about your Galaxy A16 5G. We're pleased to hear it's leaving a positive impression! We strive to push boundaries and provide new experiences with each update. Even though your device hasn't received the full Galaxy AI rollout, it still offers many smart features to improve your experience. Gemini is an easy-to-use feature integrated into your A16 5G. Click the link below to explore your device’s capabilities. If you notice it slowing down over time, a quick optimization can help. Go to Settings, tap Device Care, then select Optimize Now. Once finished, tap Done. We value your support. From Samsung, with brilliance!
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US