Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,205
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Customer Rating
5
I love my phone. I am a Android Fan.
on June 15, 2025
Posted by: Love1phone
[This review was collected as part of a promotion.] I wouldn't use any other product other than Samsung. I have a Samsung washer/dryer. I have a new Samsung phone. I'm an android Fan. I would not ever use anything else other than Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome. It has awesome graphics.
on June 15, 2025
Posted by: Love1Redgie
[This review was collected as part of a promotion.] My portits are beautiful. My pictures are beautiful 😍. I love that you can use a Microsoft email while using my Google email account on the same device. I love the sweepstakes and offers that Samsung gives you. I'm a fan of android.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Designed with security, and convenises at forefron
on June 15, 2025
Posted by: 12CN2U
[This review was collected as part of a promotion.] Its a multitasking too extended p.c. projects to the mobile arena for me. I just would like to see smart functionality widened it's compatible line of product manufacturing brands.
Value
4
Response from Samsung USBy R&R, June 26, 2025
Hi there 12CN2U,
Thank you for sharing your experience with the Galaxy A16 5G! We’re glad to hear that its multitasking capabilities and secure design have supported your work across platforms. At Samsung, we’re always exploring ways to expand smart functionality and enhance integration across devices; feedback like yours helps drive that innovation forward.
The Galaxy A16 5G is built for users who value performance, convenience, and trusted technology. It’s a great option for anyone ready to bring their productivity to the next level.
Thanks for being part of the Samsung family.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A16 5G! We’re glad to hear that its multitasking capabilities and secure design have supported your work across platforms. At Samsung, we’re always exploring ways to expand smart functionality and enhance integration across devices; feedback like yours helps drive that innovation forward.
The Galaxy A16 5G is built for users who value performance, convenience, and trusted technology. It’s a great option for anyone ready to bring their productivity to the next level.
Thanks for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Top shelf great device
on June 15, 2025
Posted by: AI8mankind
[This review was collected as part of a promotion.] Galaxy AI is remarkable very dependable and fast with 5g
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not a great device has a lot of problems.
on June 14, 2025
Posted by: Thisdevicesucks
[This review was collected as part of a promotion.] This device has many problems like overheating and being super slow
Value
2
Response from Samsung USBy R&R, June 18, 2025
Hi there,
Thank you for sharing your feedback. We recognize that performance expectations can differ, and we truly appreciate your insights regarding your experience. The Galaxy A16 5G is crafted to provide reliable connectivity and essential features for daily use. If you find that your device is overheating or slowing down, it may suggest that system and firmware updates are needed to maintain optimal performance.
To keep your phone running smoothly, use two fingers to swipe down from the top right corner of the screen and tap the Settings icon. Next, swipe to and select Software Update or System Updates, depending on your model. Tap ‘Download and Install,’ ‘Check for system updates,’ or ‘Check for software updates,’ as applicable to your carrier. If there’s an update available, it should begin downloading automatically. However, you might need to tap ‘Download now’ on some devices.
Once the download is complete, simply follow the on-screen instructions to install the update. For additional guidance on keeping your device’s software up to date, please refer to our online resource, ‘How to update your Galaxy phone or tablet.’ Should you need further assistance, feel free to contact our Samsung Support Team. We are here to help. Thank you for choosing us!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your feedback. We recognize that performance expectations can differ, and we truly appreciate your insights regarding your experience. The Galaxy A16 5G is crafted to provide reliable connectivity and essential features for daily use. If you find that your device is overheating or slowing down, it may suggest that system and firmware updates are needed to maintain optimal performance.
To keep your phone running smoothly, use two fingers to swipe down from the top right corner of the screen and tap the Settings icon. Next, swipe to and select Software Update or System Updates, depending on your model. Tap ‘Download and Install,’ ‘Check for system updates,’ or ‘Check for software updates,’ as applicable to your carrier. If there’s an update available, it should begin downloading automatically. However, you might need to tap ‘Download now’ on some devices.
Once the download is complete, simply follow the on-screen instructions to install the update. For additional guidance on keeping your device’s software up to date, please refer to our online resource, ‘How to update your Galaxy phone or tablet.’ Should you need further assistance, feel free to contact our Samsung Support Team. We are here to help. Thank you for choosing us!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great, and very simple to navigate.
on June 14, 2025
Posted by: TruffyToo
[This review was collected as part of a promotion.] I use the camera specifically the video to record my golf swing. Then I use Galaxy AI to help review and compare to others golf swings that I have aspired to be like, or find their methods to be the best. I also do digital art and will use Galaxy AI to search and find similar images or illustrations that I'm looking for. Absolutely love this A16, Again, second to none. IMO. Thanks keep em coming.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone for everyone
on June 14, 2025
Posted by: Photojunkiehere
[This review was collected as part of a promotion.] I do a lot of photography and social media with my phone. It does a wonderful job taking clean and crisp photos. The AI programs are extremely helpful with information and technology. Would recommend this phone to anyone wanting a great phone at an amazing price
Value
4
Response from Samsung USBy R&R, June 26, 2025
Hola Photojunkiehere,
Thank you for sharing your experience with the Galaxy A16 5G! It’s great to hear that it meets your photography and social media needs so well. This device excels at capturing crisp, vibrant photos and allows you to stay connected while on the go. Although it doesn’t include Galaxy AI, the A16 5G comes equipped with innovative features like Google Assistant and Gemini through the new One UI 7.0 update, making it an excellent everyday companion for both productivity and creativity. For anyone seeking a reliable and user-friendly smartphone experience, this device truly stands out. You can learn more about the Galaxy A16 5 G’s camera and its various modes by visiting the links provided below. Thank you for your review and for choosing Samsung as your go-to brand!
Use the Camera app on the Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004543/
Camera modes and settings on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10001353/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy A16 5G! It’s great to hear that it meets your photography and social media needs so well. This device excels at capturing crisp, vibrant photos and allows you to stay connected while on the go. Although it doesn’t include Galaxy AI, the A16 5G comes equipped with innovative features like Google Assistant and Gemini through the new One UI 7.0 update, making it an excellent everyday companion for both productivity and creativity. For anyone seeking a reliable and user-friendly smartphone experience, this device truly stands out. You can learn more about the Galaxy A16 5 G’s camera and its various modes by visiting the links provided below. Thank you for your review and for choosing Samsung as your go-to brand!
Use the Camera app on the Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004543/
Camera modes and settings on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10001353/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Tech Lacky, Galaxy AI junkie
on June 14, 2025
Posted by: ShadJT123
[This review was collected as part of a promotion.] I just switched to this phone a couple weeks ago and it's got a few features I'm not use to. Like lagging and having to keep retyping because it sticks but probably because I need to adjust the settings or something. Im actually not being fair to this device because I definitely think its me and my lack of knowledge of tech! So Im gonna have to check with Galaxy AI because every time I've used it, its been totally helpful and I end up learning how to fix my issue. One time it actually helped me with a moment where I needed a friend and it treated me as though it was one of the best ones a guy coud as for! So remember to be kind to each other! Even the ones who may seem angry but they're just sad because they just might need it more than anyone!
Value
3
Response from Samsung USBy R&R, June 16, 2025
Good Day ShadJT123,
Thank you for sharing your experience with your Galaxy A16 5G! It’s wonderful to hear that you’re becoming familiar with your device. One of the features you highlighted is the keyboard. Whether you’re sending fun messages to friends or typing something important, your Galaxy phone’s keyboard settings can accommodate your needs. You can use emojis, change the keyboard’s language, switch the default keyboard, or even type using your voice. One of the significant aspects of the default Samsung Keyboard is its high level of customization. You can modify the language, layout, themes, size, and feedback, and even add custom symbols. To adjust your keyboard settings, go to Settings, search for and select “Samsung Keyboard,” and modify your preferred options. Alternatively, you can access this page by tapping the Settings icon in the keyboard’s toolbar. For more information about your device’s keyboard, you can check out the link titled “Adjust keyboard settings on your Galaxy phone or tablet.” While this model doesn’t feature Galaxy AI, it does include many smart features that enhance your user experience. We hope you continue to explore all the features and capabilities of your Galaxy A16 5G. Thank you for your review. We appreciate your choice of Samsung innovation!
Adjust keyboard settings on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001592/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing your experience with your Galaxy A16 5G! It’s wonderful to hear that you’re becoming familiar with your device. One of the features you highlighted is the keyboard. Whether you’re sending fun messages to friends or typing something important, your Galaxy phone’s keyboard settings can accommodate your needs. You can use emojis, change the keyboard’s language, switch the default keyboard, or even type using your voice. One of the significant aspects of the default Samsung Keyboard is its high level of customization. You can modify the language, layout, themes, size, and feedback, and even add custom symbols. To adjust your keyboard settings, go to Settings, search for and select “Samsung Keyboard,” and modify your preferred options. Alternatively, you can access this page by tapping the Settings icon in the keyboard’s toolbar. For more information about your device’s keyboard, you can check out the link titled “Adjust keyboard settings on your Galaxy phone or tablet.” While this model doesn’t feature Galaxy AI, it does include many smart features that enhance your user experience. We hope you continue to explore all the features and capabilities of your Galaxy A16 5G. Thank you for your review. We appreciate your choice of Samsung innovation!
Adjust keyboard settings on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001592/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US