Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Customer Rating
5
My only choice for phones
on October 10, 2025
Posted by: Tattoojoe1526
[This review was collected as part of a promotion.] Samsung phones have been my choice brand since I bought my first one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on October 10, 2025
Posted by: HappyBday1stPhone
[This review was collected as part of a promotion.] Works well for a starter phone. Nice size for watching videos. Haven't had a chance to use Galaxy AI yet.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Dont know how to start
on October 10, 2025
Posted by: DanisM
[This review was collected as part of a promotion.] When i buy it , it works just fine i buy 3 at that time for me , my wife and my mom.
They start to go slow , lost 5g conexion repeatily , at the point we just used on 3g, 4g .
I dont recommend this phone for online gaming , not sure if it happeng only on my phones , but i have 3 of them and its the same .
They start to go slow , lost 5g conexion repeatily , at the point we just used on 3g, 4g .
I dont recommend this phone for online gaming , not sure if it happeng only on my phones , but i have 3 of them and its the same .
Value
3
Response from Samsung USBy R&R, October 13, 2025
Hello Samsung fan, DanisM,
Thank you for being a loyal Samsung user! We appreciate it. If all three of your devices show similar concerns, please consider the following steps. Check if your devices need a software update, as outdated software can cause slowdown and connection problems. Updates are like tune-ups for your phone or tablet—they keep things running smoothly, improve the interface, enhance security, and fix bugs. We recommend updating your device as soon as a new version is available. To do this, swipe down with two fingers from the top right corner of the screen and tap the Settings icon. Then, find and tap Software update or System updates. The steps may vary by model. Tap Download and install, Check for system updates, or Check for software updates. If an update is available, it should download automatically, but some devices may require you to tap Download now. After the download completes, follow the prompts to install it. If you experience connection issues, check with your carrier to ensure you're in a good reception area. For more details on updating your device, see the linked article below. We appreciate your review; if you need further help, contact our Samsung Support Team. We’re here to assist—thank you for choosing Samsung!
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for being a loyal Samsung user! We appreciate it. If all three of your devices show similar concerns, please consider the following steps. Check if your devices need a software update, as outdated software can cause slowdown and connection problems. Updates are like tune-ups for your phone or tablet—they keep things running smoothly, improve the interface, enhance security, and fix bugs. We recommend updating your device as soon as a new version is available. To do this, swipe down with two fingers from the top right corner of the screen and tap the Settings icon. Then, find and tap Software update or System updates. The steps may vary by model. Tap Download and install, Check for system updates, or Check for software updates. If an update is available, it should download automatically, but some devices may require you to tap Download now. After the download completes, follow the prompts to install it. If you experience connection issues, check with your carrier to ensure you're in a good reception area. For more details on updating your device, see the linked article below. We appreciate your review; if you need further help, contact our Samsung Support Team. We’re here to assist—thank you for choosing Samsung!
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy revolution
on October 10, 2025
Posted by: Mlrs220
[This review was collected as part of a promotion.] Old reliable is the way I can speak to performance wise and sturdy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My phone has so many great features .i lve gemeni
on October 10, 2025
Posted by: Bubbles
[This review was collected as part of a promotion.] My phone has so many great features.And I love jim , and I a I use it all the time
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has great memory.
on October 10, 2025
Posted by: Ilovetonton
[This review was collected as part of a promotion.] I don't use AI or galaxy AI. I use Google, Facebook, Wimkin and many apps. The only issue i have is with the keyboard. It never seems to be doing what it suppose to do when touched. It locks up.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone. SLOW, GLITCHES, n HEATS UP
on October 10, 2025
Posted by: DannyGz
[This review was collected as part of a promotion.] Galaxy AI however makes everything so much easier while navigating thru your phone.
Value
1
Response from Samsung USBy R&R, October 16, 2025
Hello DannyGz,
Thank you for sharing your experience with the Galaxy A16 5G. Your device includes smart tools that help maintain performance. If it feels warm, try closing unused apps or lowering screen brightness to reduce heat. The Quick Optimization feature improves performance by identifying power-hungry apps, clearing extraneous memory, deleting unnecessary files, scanning for malware, and closing background apps. Optimization is simple: go to Settings, select Device Care, tap Optimize now, then Done. Although Galaxy AI isn’t part of the A Series, these phones offer user-friendly features to maximize daily use. For tips on preventing slowdowns, glitches, or overheating, see the linked article below. We appreciate your feedback and are glad you’re part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. Your device includes smart tools that help maintain performance. If it feels warm, try closing unused apps or lowering screen brightness to reduce heat. The Quick Optimization feature improves performance by identifying power-hungry apps, clearing extraneous memory, deleting unnecessary files, scanning for malware, and closing background apps. Optimization is simple: go to Settings, select Device Care, tap Optimize now, then Done. Although Galaxy AI isn’t part of the A Series, these phones offer user-friendly features to maximize daily use. For tips on preventing slowdowns, glitches, or overheating, see the linked article below. We appreciate your feedback and are glad you’re part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features and quality
on October 10, 2025
Posted by: Faith44
[This review was collected as part of a promotion.] Galaxy has amazing features and an excellent Ai system. It has amazing photos and videos. The sound quality is amazing and so are all the apps. Only phone for me.
Value
5
Written by a customer while visiting Samsung US