Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Customer Rating
4
Has good features but....
on October 10, 2025
Posted by: MamaBear
[This review was collected as part of a promotion.] Has good feature and alot of them but I have been having trouble with it freezing
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The the storage that it holds
on October 10, 2025
Posted by: Maxmayo
[This review was collected as part of a promotion.] This is a good phone to have if you looking for a better pictures, it takes that if you're looking for quality, it has that.If you looking for durability , it has that also.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A16 5G Phone
on October 10, 2025
Posted by: Don30591
[This review was collected as part of a promotion.] The A16 5G is a very reliable device it has many capabilities and is very resourceful when using the Google AI. Camera is very clear and perfect for capturing the right moments!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has exceeded my expectations 100%!
on October 10, 2025
Posted by: countryman
[This review was collected as part of a promotion.] The new Galaxy AI on the Samsung Galaxy A16 is above and beyond anything I've experienced if you have a question it has an answer! The phones camera is great and the media playability hits the spot with I instant smoothness and fast downloading, my experience has been phenomenal. The storage space to keep photos and download music is huge at 128gb. I would recommend this phone to anyone looking to do some gaming or quality time on some movies. The Samsung Galaxy A16 is a 4.8 outta 5 stars for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Screen sucks
on October 10, 2025
Posted by: Zach25
[This review was collected as part of a promotion.] I bought the phone and 2 days later it fell and it's shattered. And why can't we take the battery out of our phones now!? I don't know what.So we had a bad brand new phones every year , even though phones are 1000+ these days. Just like my samsung galaxy S21 plus 5g, mary will learn how to make the screens sturdy smh
Value
2
Response from Samsung USBy R&R, October 14, 2025
Hi Zach25,
We appreciate you taking the time to share your experience with your Galaxy A16 5G. We understand it can be frustrating when your device malfunctions within a short period. Samsung products are covered against manufacturing defects in materials and workmanship for the limited 12-month warranty period specified for each item. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. Additionally, for eligible devices, you can choose to add more coverage through Samsung Care+, which offers extended protection and support. We have partnered with uBreakiFix as an authorized repair location, so you can bring your device to any of the 600 locations across the US for quality repairs. If you'd like to learn more about your warranty options, please contact our Samsung Support Team for further assistance. We are here to help, and thank you for choosing Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate you taking the time to share your experience with your Galaxy A16 5G. We understand it can be frustrating when your device malfunctions within a short period. Samsung products are covered against manufacturing defects in materials and workmanship for the limited 12-month warranty period specified for each item. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. Additionally, for eligible devices, you can choose to add more coverage through Samsung Care+, which offers extended protection and support. We have partnered with uBreakiFix as an authorized repair location, so you can bring your device to any of the 600 locations across the US for quality repairs. If you'd like to learn more about your warranty options, please contact our Samsung Support Team for further assistance. We are here to help, and thank you for choosing Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product needs some improvements in it's quali
on October 10, 2025
Posted by: Alexandra
[This review was collected as part of a promotion.] Galaxy Ai is a improvement of the other phones I ever had and I enjoy the quality of the divice
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone
on October 10, 2025
Posted by: Ohyeahash2
[This review was collected as part of a promotion.] I've had it for 2 years, this has been a great phone!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Galaxy A20 phone
on October 10, 2025
Posted by: Ishidacoolp
[This review was collected as part of a promotion.] I love my Samsung Galaxy A20 phone. It's the best phone I ever had. Reason number 1 the screen is huge and bigger than a lot of phones. So it makes it easier to watch videos on. The camera is crystal clear with HD. So if you love taking photos this one is for you. The operates pretty fast and also has decent amount of GB. Easy to learn how to use it.
Value
5
Written by a customer while visiting Samsung US