Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Customer Rating
5
This phone is awesome, amazing phone!
on October 10, 2025
Posted by: Lisajoy2024
[This review was collected as part of a promotion.] It great for gaming, playing music and watching youtube.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My samsung galaxy a16
on October 10, 2025
Posted by: Maddog79
[This review was collected as part of a promotion.] I love my galaxy a16 is great experience not to mention galaxy AI
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Worked in the beginning, slowly failing too fast..
on October 10, 2025
Posted by: Moneymaker12
[This review was collected as part of a promotion.] The phone overall works good. However aftet 5 months of having it brand new, it slowly stated to glitch in certain places, to the point where it chooses when to slow down or speed up. In a lot of apps I can barely use the app at times becuse of the glitches.
Value
3
Response from Samsung USBy R&R, October 13, 2025
Hey there Moneymaker12,
Thank you for sharing your experience with your Galaxy A16 5G. We're glad to hear it has been performing well overall. If you start noticing glitches or lagging over time, it could be a sign that it's time for an update. Think of software updates as regular maintenance for your phone —they keep everything functioning smoothly, improve the user interface, enhance security, and fix minor bugs. We recommend installing updates whenever new versions are available to keep your device in optimal condition. To update, swipe down with two fingers from the top right corner of the screen and tap the Settings icon. Then scroll to and select Software update or System updates, depending on your model. Tap Download and install, Check for system updates, or Check for software updates, based on your carrier. If an update is available, it should download automatically, though some devices may require tapping Download now. After the download completes, follow the on-screen instructions to finish installing. For more details, please refer to the linked online article. Thank you for your review, and we appreciate you choosing Samsung.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
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Thank you for sharing your experience with your Galaxy A16 5G. We're glad to hear it has been performing well overall. If you start noticing glitches or lagging over time, it could be a sign that it's time for an update. Think of software updates as regular maintenance for your phone —they keep everything functioning smoothly, improve the user interface, enhance security, and fix minor bugs. We recommend installing updates whenever new versions are available to keep your device in optimal condition. To update, swipe down with two fingers from the top right corner of the screen and tap the Settings icon. Then scroll to and select Software update or System updates, depending on your model. Tap Download and install, Check for system updates, or Check for software updates, based on your carrier. If an update is available, it should download automatically, though some devices may require tapping Download now. After the download completes, follow the on-screen instructions to finish installing. For more details, please refer to the linked online article. Thank you for your review, and we appreciate you choosing Samsung.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for a great value
on October 10, 2025
Posted by: Johnnyblaz20
[This review was collected as part of a promotion.] First of all at the price line the specs are great.
256gb storage, 5g, unlocked, fast response time and more durable then you'd expect.
I've had mine for 6 months and not a scratch or Crack. That's huge for me. My screens are ALWAYS getting shattered.
I guess in short. If you don't have a lot of money to spend this is a great option.
Getting one for my wife soon aswell for her next phone.
256gb storage, 5g, unlocked, fast response time and more durable then you'd expect.
I've had mine for 6 months and not a scratch or Crack. That's huge for me. My screens are ALWAYS getting shattered.
I guess in short. If you don't have a lot of money to spend this is a great option.
Getting one for my wife soon aswell for her next phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice phone but runs slow
on October 10, 2025
Posted by: LovelyTrece
[This review was collected as part of a promotion.] I like the style of the phone it just runs slow sometimes even after I restarted the phone.
Value
3
Response from Samsung USBy R&R, October 14, 2025
Hey there LovelyTrece,
Thank you for reaching out and sharing your insights on the Galaxy A16 5G. You focused on the design, which reflects our emphasis on accessible innovation combined with a sleek appearance. Your comments on performance are valuable. The Galaxy A16 5G includes smart features that enhance everyday use, and your feedback helps us understand where expectations align with real-world needs. The Quick optimization feature boosts your device's performance by pinpointing apps that drain battery life, clearing unnecessary items from memory, deleting unneeded files, scanning for malware, and closing background apps. Optimizing your phone is quick and easy. Just go to Settings, swipe to Device care, tap Optimize now, then tap Done. For more tips on keeping your device smooth, check out the linked online article below. Regular quick optimizations can reduce the frequency of restarts caused by performance issues, often because the device is just processing unnecessary data. If you need more help, contact our Samsung Support Team— we’re here for you. Thanks for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Thank you for reaching out and sharing your insights on the Galaxy A16 5G. You focused on the design, which reflects our emphasis on accessible innovation combined with a sleek appearance. Your comments on performance are valuable. The Galaxy A16 5G includes smart features that enhance everyday use, and your feedback helps us understand where expectations align with real-world needs. The Quick optimization feature boosts your device's performance by pinpointing apps that drain battery life, clearing unnecessary items from memory, deleting unneeded files, scanning for malware, and closing background apps. Optimizing your phone is quick and easy. Just go to Settings, swipe to Device care, tap Optimize now, then tap Done. For more tips on keeping your device smooth, check out the linked online article below. Regular quick optimizations can reduce the frequency of restarts caused by performance issues, often because the device is just processing unnecessary data. If you need more help, contact our Samsung Support Team— we’re here for you. Thanks for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
This phone is ok
on October 10, 2025
Posted by: Ilovemyself
[This review was collected as part of a promotion.] Its an ok phone for minimum and basic use. The storage is a pain bc there isn't any, minimum DL and it moves very slow.
Value
3
Response from Samsung USBy R&R, October 14, 2025
Hello there Ilovemyself,
We appreciate your feedback on the Galaxy A16 5G. This device aims to balance performance with daily usability. While individual experiences may differ, many users find it handles everyday apps and streaming seamlessly. The Quick optimization feature enhances performance by identifying apps that drain battery, clearing unnecessary files and memory, scanning for malware, and closing background apps. Optimizing your device is quick: just go to Settings, select Device care, tap 'Optimize now,' and then 'Done.' For more tips on keeping your device running smoothly, check the online article linked below. Your feedback is important and helps us improve features that matter most. Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
We appreciate your feedback on the Galaxy A16 5G. This device aims to balance performance with daily usability. While individual experiences may differ, many users find it handles everyday apps and streaming seamlessly. The Quick optimization feature enhances performance by identifying apps that drain battery, clearing unnecessary files and memory, scanning for malware, and closing background apps. Optimizing your device is quick: just go to Settings, select Device care, tap 'Optimize now,' and then 'Done.' For more tips on keeping your device running smoothly, check the online article linked below. Your feedback is important and helps us improve features that matter most. Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
So far, my phone has exceeded my expectations.
on October 10, 2025
Posted by: sweetgirl
[This review was collected as part of a promotion.] My galaxy A16 has given me the option of using AI, which has been convenient. I use my phone for email, surfing the internet and playing games which all work seamlessly. All in all I have been highly pleased with my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera is amazing
on October 10, 2025
Posted by: Tonnie
[This review was collected as part of a promotion.] I use my Galaxy A16 for work and play. Its durable and the battery stays changed all day.
Value
5
Written by a customer while visiting Samsung US