Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Customer Rating
5
This product has great features
on October 10, 2025
Posted by: Mlupo1
[This review was collected as part of a promotion.] It's awesome with camera and for streaming from this device
Value
5
Response from Samsung USBy R&R, October 10, 2025
Hey Mlupo1,
We love hearing how much you enjoy your Galaxy A16 5G. Your comments about its speed and responsiveness highlight why this model is a fan favorite. Built for smooth multitasking and efficiency, the A16 reflects Samsung’s goal to deliver reliable power and performance in every detail. Thank you for choosing Samsung as your go-to brand.
-Ty
Samsung Support
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We love hearing how much you enjoy your Galaxy A16 5G. Your comments about its speed and responsiveness highlight why this model is a fan favorite. Built for smooth multitasking and efficiency, the A16 reflects Samsung’s goal to deliver reliable power and performance in every detail. Thank you for choosing Samsung as your go-to brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Good phone..at first
on October 10, 2025
Posted by: Rocky1982
[This review was collected as part of a promotion.] When I first got the phone it was awesome. Faster than my A15 5G. Then it continues to get slower and slower. Not to impressed with it.
Value
3
Response from Samsung USBy R&R, October 13, 2025
Hello Rocky1982,
Thank you for sharing your experience with the Galaxy A16 5G. If your device slows down over time, several factors could be responsible. The best solution is usually a software update, which acts like an oil change or tune-up—keeping your device running smoothly, improving the user interface, enhancing security, and fixing small bugs. We suggest installing updates whenever available to maintain optimal performance. To update, swipe down from the top right corner with two fingers, tap the Settings icon, then choose Software update or System updates. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. The update should start downloading automatically; if not, tap Download now. Once downloaded, follow the on-screen prompts to complete the installation. For detailed update instructions, including backing up files, please visit the provided link. Thank you for your feedback and for choosing Samsung!
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with the Galaxy A16 5G. If your device slows down over time, several factors could be responsible. The best solution is usually a software update, which acts like an oil change or tune-up—keeping your device running smoothly, improving the user interface, enhancing security, and fixing small bugs. We suggest installing updates whenever available to maintain optimal performance. To update, swipe down from the top right corner with two fingers, tap the Settings icon, then choose Software update or System updates. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. The update should start downloading automatically; if not, tap Download now. Once downloaded, follow the on-screen prompts to complete the installation. For detailed update instructions, including backing up files, please visit the provided link. Thank you for your feedback and for choosing Samsung!
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This product is reliable. Its quick, never freezes
on October 10, 2025
Posted by: Amandella
[This review was collected as part of a promotion.] I use my device for everything. Work, own business, personal. It does everything and more. Using Samsung Galaxy AI assists with everyday tasks and helps me be more efficient. It never freezes and needs a restart, has great battery life and memory. Storage is never an issue. Connects seamlessly with all my other devices, Tvs and vehicle. Samsung for life!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
To many glitches
on October 10, 2025
Posted by: Kaseykasey
[This review was collected as part of a promotion.] Always doing what it wants to do and not what I want
Value
2
Response from Samsung USBy R&R, October 13, 2025
What’s up Kaseykasey,
Thanks for reaching out and sharing your experience with your Galaxy A16 5G. If your device seems to act on its own, there's usually a simple fix. Often, this indicates it’s time for a software update. Updates are like maintenance for your phone or tablet—they help keep everything running smoothly, improve the interface, boost security, and fix bugs. We recommend installing updates whenever they are available to ensure optimal performance. To check for updates, swipe down from the top right corner with two fingers, tap the Settings icon, then select "Software update" or "System updates" depending on your device. Tap "Download and install," "Check for system updates," or "Check for software updates," based on your carrier. If an update is available, it will usually start downloading automatically, but some devices may require you to tap "Download now." After the download completes, follow the on-screen prompts to install it. For more detailed steps, refer to the link below. If you need further help, contact our Samsung Support Team. We appreciate your feedback and thank you for being a valued Samsung customer!
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Thanks for reaching out and sharing your experience with your Galaxy A16 5G. If your device seems to act on its own, there's usually a simple fix. Often, this indicates it’s time for a software update. Updates are like maintenance for your phone or tablet—they help keep everything running smoothly, improve the interface, boost security, and fix bugs. We recommend installing updates whenever they are available to ensure optimal performance. To check for updates, swipe down from the top right corner with two fingers, tap the Settings icon, then select "Software update" or "System updates" depending on your device. Tap "Download and install," "Check for system updates," or "Check for software updates," based on your carrier. If an update is available, it will usually start downloading automatically, but some devices may require you to tap "Download now." After the download completes, follow the on-screen prompts to install it. For more detailed steps, refer to the link below. If you need further help, contact our Samsung Support Team. We appreciate your feedback and thank you for being a valued Samsung customer!
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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X
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has great storage
on October 10, 2025
Posted by: Lili34
[This review was collected as part of a promotion.] The phone is amazing and has great storage! The phone always lasts a long time!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great upgrade
on October 10, 2025
Posted by: BrunzKlunz
[This review was collected as part of a promotion.] Background play is good. Photos and videos are high quality.
Value
3
Response from Samsung USBy R&R, October 13, 2025
Hey there BrunzKlunz,
Thank you for sharing your thoughts on the Galaxy A16 5G. Designed for dependable daily performance, we’re glad it’s helping you stay both productive and entertained. It’s great to see you making full use of your device's features, including multi-tasking and the triple-stack camera system. We appreciate your feedback and invite you to check out the linked article to explore all the useful features your phone provides. Thank you for supporting Samsung!
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your thoughts on the Galaxy A16 5G. Designed for dependable daily performance, we’re glad it’s helping you stay both productive and entertained. It’s great to see you making full use of your device's features, including multi-tasking and the triple-stack camera system. We appreciate your feedback and invite you to check out the linked article to explore all the useful features your phone provides. Thank you for supporting Samsung!
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on October 10, 2025
Posted by: Minerwolf214
[This review was collected as part of a promotion.] This phone is absolutely amazing. I upgraded to this and there is so much more storage and capabilities. The phone runs super fast and the Galaxy AI makes for an easy to navigate system.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Too good and not expensive
on October 10, 2025
Posted by: Ilovemyphone
[This review was collected as part of a promotion.] It's very good with good software and the AI is amazing it makes it very easy to use The phone has a good battery life and you can play games well on it I love it
Value
5
Written by a customer while visiting Samsung US