Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Customer Rating
4
This product has great features
on September 15, 2025
Posted by: Denzi527
[This review was collected as part of a promotion.] It's laggy on games like cod but its a very usual phone and it hasn't cracked yet I have this phone for 3 years and yet no damage am suprise the galaxy Ai I haven't tested it out but I hope its wonderfull and it works
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
This device has been functioning slow and not good
on September 15, 2025
Posted by: CLOSRT8
[This review was collected as part of a promotion.] GALAXY A16 5G PURCHASED A COUPLE WEEKS AGO AND BEEN HAVING SOME ISSUES WITH IT AND I HAVE BEEN TRYING TO FIGURE OUT WHAT TO DO FOR IT TO WORK A BIT BETTER HAS BEEN FUNCTIONING REALLY SLOW AT TIMES AND DOESN'T OPEN APPS AT FIRST AND HAS FROZEN AS WELL
Value
3
Response from Samsung USBy R&R, September 17, 2025
Hello CLOSRT8, Thank you for reaching out and sharing your experience with your Galaxy A16 5G. We would love to explore your device’s behavior further. We have partnered with uBreakiFix as an authorized repair location for Samsung; if you'd like, you can take your device to any of the 600 locations across the US. Then, contact our Samsung Support Team for more troubleshooting steps and assistance in restoring your device to its optimal performance. Thank you for your feedback. We are here to help. Thank you for choosing Samsung. uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
Samsung Support
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https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
It has a lot of great features
on September 15, 2025
Posted by: Luchie14
[This review was collected as part of a promotion.] My Galaxy has great features and is easy to download important apps such as my medical apps and is easy to use when I go on them. Other features such as games, movies, wrestling, fast food apps, and Dutch bros apps all work very well on the Samsung phone A16 I don't have to worry about slow internet which I'm pleased with. To clean up the unwanted apps, junk files, etc.....not a problem to do that either I like using my Samsung; I always prefer Samsung phones over other ones. If I have a problem I call Metro and they help me fast I understand what they tell me, thank you from LUCHIE....
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phones
on September 15, 2025
Posted by: Luv2sew
[This review was collected as part of a promotion.] I've been using the Galaxy phones for a few years now. I actually have purchased three of them. The second one was my favorite one but my screen got a small crack in the corner of the phone. So I purchased a third one now I have a tiny crack down the middle. I don't know what to do about this but I will keep it as long as it works.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on September 15, 2025
Posted by: Dianna
[This review was collected as part of a promotion.] This is great phone! AI is something new to me but it's so exciting to learn all the things it cab do! I would definitely recommend this phone to others!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A little slower
on September 15, 2025
Posted by: Bettyboop177
[This review was collected as part of a promotion.] This phone Gakaxy AI is slower to open links or when I want to see my open tabs, just flashes and I have to press twice and a little longer to open and choose the one I need. Also, very often is telling me that I have to restart it, and since I bought it (July 2025) it heats considerably for so little time that it's been with me, and I bought it new at the t- mobile store. Although is not as complete as my past Galaxy Notes phones that I have had for years, still is a good phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good storage and smooth functions
on September 15, 2025
Posted by: DashingRudolph
[This review was collected as part of a promotion.] Galaxy AI is helpful in searching through my phone. Very pleased with this product. Only disappointment with this product is that it malfunctions sometimes especially with getting into and out of the photo so. It is slow and the quality of the pictures is just so so.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Product
on September 15, 2025
Posted by: LuvConnection
[This review was collected as part of a promotion.] My Galaxy A16 Android phone is a great choice for my mobile phone needs. It's versatility of apps, features and price is a plus.
Value
5
Written by a customer while visiting Samsung US