Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Customer Rating
3
I love my phone its durable
on September 15, 2025
Posted by: KSIGLITCHY
[This review was collected as part of a promotion.] I use my phone daily its durable and the battery is quick to charge and it lasts..for the price its well worth it there are slight problems with it stuttering when u push buttons to fast but other then that I love it
Value
3
Response from Samsung USBy R&R, September 16, 2025
Good day KSIGLITCHY, Thank you so much for your fantastic review! We're thrilled to hear that the Galaxy A16 5G is perfectly supporting your busy, everyday life—that's why this device is so loved. Keep exploring and discovering all the amazing features it has to offer! The Galaxy A16 5G shines with a stunning 6.7-inch Super AMOLED display and a sleek, super slim 7.9mm body, truly a stylish choice in its class. But what truly sets it apart is its incredible longevity: six years of OS and security updates. And a battery that keeps you going through long gaming and call sessions without a hitch. Thanks for choosing Samsung as your go-to. Your feedback fuels our passion for innovation! -Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
I got a bad one
on September 15, 2025
Posted by: FrustratedG
[This review was collected as part of a promotion.] The moment I got my new phone I knew I messed up. It lags between screens. I have to tap the back button several times just to get it to the previous screen. The white tint is more of an older dingier off white. I hate , truly hate this phone. I love samsung. I messed up with this one.
Value
1
Response from Samsung USBy R&R, September 18, 2025
Greetings FrustratedG, Thank you for sharing your experience with the Galaxy A16 5G! We truly value feedback from users like you, as it helps us understand how you interact with your device every day. The Galaxy A16 5G is crafted with all the essentials to keep you connected and productive, whether you're on the move or relaxing with your favorite content. If you notice your device slowing down, it might be due to a buildup of data that needs clearing. Fortunately, a quick optimization can boost performance and battery life. To do this, head to Settings, swipe to select Device care, tap 'Optimize now,' and then hit Done. This simple step clears background apps and stops unnecessary processes. For more tips on maintaining your device's performance, check out the link below for troubleshooting advice. We’re excited to have you in the Samsung community, keep enjoying your Galaxy A16 5G to its fullest! Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Review. Its time for a new one
on September 15, 2025
Posted by: Michie
[This review was collected as part of a promotion.] This phone is always chamgimg on its own my setting I want them the same unless I change them
Value
2
Response from Samsung USBy R&R, September 18, 2025
Hi Michie, Thank you so much for reaching out and sharing your experience with your Galaxy A16 5G. We'd love to learn more about what’s happening with your phone. Feel free to contact our friendly Samsung Support Team at 1-800-SAMSUNG — we're eager to understand and assist you. We look forward to hearing from you and are glad you’ve chosen Samsung. We're here to help anytime! -Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
It's easy to set up and use light weight button co
on September 15, 2025
Posted by: Alaniz90
[This review was collected as part of a promotion.] Overall the selfie camera quality was good. DISPLAY: Overall the display quality was excellent. The display resolution was high enough, close to or greater than 300dpi, so you see a smooth, crisp display. If the display does have a higher resolution, most people will not be able to tell the difference. Galaxy Ai is a great addition also
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My A16 is easy for my hands to grip and it takes
on September 15, 2025
Posted by: QueenDIAMON1
[This review was collected as part of a promotion.] My Samsung phone A16 TAKES GREAT PHOTOS AND VIDEOS. MY DEVICE ALSO DOES ME JUSTICE WHEN IM TAKING SELFIES I ALSO MY FILTERS. BUT ON SERIOUS MATTERS ABOUT THE DEVICE. SERVICE IS AWESOME and clear
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on September 15, 2025
Posted by: Goodnxjxn
[This review was collected as part of a promotion.] It is a good product that has an amazing camera with more the one setting
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Simple phone, but leaves a lot to be desired
on September 15, 2025
Posted by: Emmie1551
[This review was collected as part of a promotion.] For what the phone is, I enjoy it. It's not a bad phone and it's very simple and straightforward. However the problems lie in the details. Apps are constantly closed when switching between them. No audio jack is a huge con. Trying to use earbuds or headphones for phone calls is a nightmare with horrible mic quality. The phone runs alright and whatnot but it's definitely not smooth or quick compared to other phones. Cameras quality and photo qualities also are pretty mediocre compared to other phones. Overall I genuinely think this is a 6/10 phone.
Sadly I don't really use the Galaxy AI as much so I can't comment on that
Value
3
Response from Samsung USBy R&R, September 18, 2025
Hello Emmie1551, We really appreciate a thorough, detailed review—especially of the Galaxy A16 5G—because it gives us the perfect chance to sing its praises and explain why it’s a superstar addition to your tech lineup. Now, let's chat about some of your points. This phone is built to carry all your essentials and give you peace of mind with its reliable performance. With the 6.7” immersive Super AMOLED, you can get a clear vision of whatever you are looking at. The 5000 mAh battery allows you to do more of what you love for even longer. If apps are feeling sluggish, a quick cache clean in Settings can do wonders—think of it as giving your phone a fresh breath of air! We’ve also waved goodbye to the trusty audio jack to make room for the wireless future—because who doesn’t love cutting the cord? Want even smoother sailing? A quick optimization in Device Care can speed things up, and we’ve linked some handy articles below. Oh, and you mentioned Galaxy AI! While it’s already a game-changer, it still hasn’t rolled out to this model, but don’t worry—there are plenty of smart features to boost your experience. Thanks for your review and for choosing Samsung—great minds think alike! Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
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https://www.samsung.com/us/support/answer/ANS10001953/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone on a budget
on September 15, 2025
Posted by: Love2save
[This review was collected as part of a promotion.] When you need a good phone and not all fancy upgrades. It is very good phone to use
Value
5
Written by a customer while visiting Samsung US