Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Customer Rating
1
Not Good at all
on September 15, 2025
Posted by: ReynaverysadwithmyA16
[This review was collected as part of a promotion.] Worst phone a ever had . It has a slow response, freezes every day . Bad picture quality. If you using social media apps and some calls you it doesn't registers the call at all . . I use to love my A14 it was a awesome phone ,one of the reasons why I got the A16 but im sure regret it every day .
Value
1
Response from Samsung USBy R&R, September 18, 2025
Greeting ReynaverysadwithmyA16, Thank you for sharing your experience with your Galaxy A16 5G. Designed to provide you with an immersive experience, it aims to make your everyday tasks more efficient with a reliable device. If you notice your device slowing down or freezing during crucial moments, consider optimizing it. To keep your device running smoothly, you can use the Device Care feature, which provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone for better, faster performance. From Settings, swipe to and tap Device Care. Tap 'Optimize now,' then tap Done. When it comes to your device’s camera, it’s all about modes and settings. There are many tips and tricks—one being that unless your plan is to take a totally candid shot, make sure your subject is seated or standing comfortably and is ready for the photo. A relaxed posture and facial expression are often easier to photograph. You can learn more about setting camera modes to your liking, as well as camera tips, by checking out the online article linked below. Thank you for your review. We are happy to have you as part of the Samsung community. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
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https://www.samsung.com/us/support/answer/ANS10001953/
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Phone freezes and glitches out
on September 15, 2025
Posted by: CS88800
[This review was collected as part of a promotion.] Phone is ok for free i wouldn't buy it sorry samsung.
Value
1
Response from Samsung USBy R&R, September 18, 2025
Good day CS88800, Thank you for sharing your thoughts on your Galaxy A16 5G! We truly appreciate your honesty, as it helps us understand how our devices are performing for amazing users like you. The Galaxy A16 5G is designed to deliver an outstanding experience at an affordable price, packed with essential features to enhance reliability and convenience in your daily life. If you ever notice your device slowing down or freezing, a quick performance boost can make a big difference. Our Quick Optimization feature simplifies this process by identifying power-hungry apps, clearing unnecessary files, scanning for malware, and closing background apps—all in just a few taps. Simply go to Settings, swipe to Device Care, tap Optimize Now, and you’re good to go! Want to learn more about keeping your device running smoothly? Check out the helpful online article linked below. Thanks again for your feedback and for choosing Samsung. We're delighted to have you with us! -Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Is not better than my former phone
on September 15, 2025
Posted by: capsal95
[This review was collected as part of a promotion.] I bought aan A16 and it must have a shower processor than my old phone. When just trying to do simple tasks such as closing an app, it sometimes takes 3 tries to do so. Very frustrating and not what I expected from a phone that is 5 years newer than my old one. It works, but I would not recommend it.
Value
2
Response from Samsung USBy R&R, September 17, 2025
Hi capsal95, Thank you for sharing your thoughts on the Galaxy A16 5G! We truly value your feedback. The A16 5G makes everyday tasks smooth with its adaptive processor and optimized One UI. Are you finding any apps unresponsive? Don’t worry, sometimes a quick cache clear is all it takes. Go to Settings, tap Apps, select your app, then tap Storage and hit Clear cache. This simple step can free up space and improve performance; it's like giving your phone a little refresh! You can also use Device Care to limit background activities, save battery life, and keep things running smoothly. For more helpful tips, check out the linked article. Thanks so much for being a valued Samsung customer! Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
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https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
This product doesn't work well with certain carrie
on September 15, 2025
Posted by: Ashcash1
[This review was collected as part of a promotion.] I use my phone for everything but i have boost mobile and it makes the phone run slow. Its ok but i will be upgrading soon
Value
2
Response from Samsung USBy R&R, September 18, 2025
Thank you for your review of your Galaxy A16 5G, Ashcash1! We appreciate you sharing your experience. If you notice your device slowing down occasionally, it could be carrier-related, but it might also be due to your device needing a little assistance. Having trouble with unresponsive apps? It might be time for a quick spring cleaning. Don't worry, you don't need to uninstall the app or reset your phone or tablet. Instead, clear the app's cache or data. Doing this will delete any problematic files or bugs in the app. You can also use your phone or tablet’s Device Care features to limit background apps and help extend your battery life. Clearing the app cache is like a detox for your apps. It removes residual files that could be slowing down the app. Open Settings, then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache. It’s like giving your device a little boost. You can find out more by checking the online article linked below. Thank you for your review. We appreciate you choosing Samsung. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Great value
on September 15, 2025
Posted by: Techstate
[This review was collected as part of a promotion.] I've had it for a few months and so far it has been a good phone for me
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like that it is easy to maneuver
on September 15, 2025
Posted by: 2051mike
[This review was collected as part of a promotion.] I use this pho e to call but also to keep my self entertained
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Games online chatting
on September 15, 2025
Posted by: Abc123
[This review was collected as part of a promotion.] I use my phone for business family friends social media games work
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy A16
on September 15, 2025
Posted by: Shema78
[This review was collected as part of a promotion.] I love my Galaxy the data is awesome. I haven't had any problems with my phone. I done had my phone almost a year now.
Value
5
Written by a customer while visiting Samsung US