Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Average customer rating
4.4
(5,184 Reviews)
Rating breakdown 5,184 reviews
5 Stars
3,208
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Customer Rating
5
This phone has great futures and I like it
on February 25, 2025
Posted by: Nannie58
[This review was collected as part of a promotion.] Messages from my family and social media and money apps and doctors and pay my bills apps,take selfie and make memmies
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great screen, good size, accept newest android V.
on December 5, 2025
Posted by: Mohaned
[This review was collected as part of a promotion.] Samsung A15 is very nice and easy at use with a strong screen and fast charging
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Cheap Phone wouldn't recommend
on December 27, 2025
Posted by: Josh
from Bradford PA
Expertise:Intermediate
I bought this phone in national big box store.The phone was free with purchase of Service. So I though great a Samsung Phone. They're great! Except this phone was cheap and very buggy from the start. The memory is only 4gb and gets used up very fast if your doing more than one task and slows the phone down to snails pace. Then it drains the battery very fast from 100%-50% in a hour! Not to mention the phone get extremely hot! I would only recommend this phone for the most basic of smartphone user. If you need more power get the Galaxy S series phone. They are the best for a reason!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R, December 29, 2025
Hello there Josh,
Thank you for sharing your experience with the Galaxy A16 5G. It’s designed to support daily essentials with simplicity and ease. To maximize your device’s performance, it’s best to optimize your device before heavy use. Use the Device care feature to check your battery, storage, and RAM, and automatically optimize your phone or tablet for better speed. Access this in Settings by swiping to and tapping Device care, then selecting Optimize now and Done. For more tips on maintaining performance, see the linked online article. Optimization also helps conserve battery life and keep your device at a normal temperature. During heavy use, some warming is expected, but if it becomes too hot to touch, let it cool before using it again. Find more tips for managing device temperature in the linked article. Your feedback helps compare how usage affects performance across Galaxy models. We appreciate you sharing your experience with the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing your experience with the Galaxy A16 5G. It’s designed to support daily essentials with simplicity and ease. To maximize your device’s performance, it’s best to optimize your device before heavy use. Use the Device care feature to check your battery, storage, and RAM, and automatically optimize your phone or tablet for better speed. Access this in Settings by swiping to and tapping Device care, then selecting Optimize now and Done. For more tips on maintaining performance, see the linked online article. Optimization also helps conserve battery life and keep your device at a normal temperature. During heavy use, some warming is expected, but if it becomes too hot to touch, let it cool before using it again. Find more tips for managing device temperature in the linked article. Your feedback helps compare how usage affects performance across Galaxy models. We appreciate you sharing your experience with the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Mom of four
from Fort worth, Texas
Expertise:Intermediate
Verified Purchase:Yes
This was purchased for my daughter's first phone. It does everything it's supposed to and costs way less than a high end phone. My other 2 daughters have this same model going on a couple years with no issues other than one of them has a crack but the phone still works.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 7, 2026
Hey there Mom of four,
Thank you for sharing your experience with the Galaxy A16 5G. Choosing the first phone for someone special is always a meaningful milestone, and it’s great to hear how this device has effectively supported your daughter’s daily activities. Reliable performance and consistency over time are qualities highly valued by families and users alike. We're glad you've experienced that, and hopefully even more, with your Galaxy A16 5G. The Galaxy A16 5G continues to offer dependable features that easily fit into your everyday routine. Thank you for choosing Samsung as your first choice.
-Ty
Samsung Support
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Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. Choosing the first phone for someone special is always a meaningful milestone, and it’s great to hear how this device has effectively supported your daughter’s daily activities. Reliable performance and consistency over time are qualities highly valued by families and users alike. We're glad you've experienced that, and hopefully even more, with your Galaxy A16 5G. The Galaxy A16 5G continues to offer dependable features that easily fit into your everyday routine. Thank you for choosing Samsung as your first choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Calls and texts are great Internet connection is a
on December 5, 2025
Posted by: Itzyboo
[This review was collected as part of a promotion.] Galaxy AI works splendidly. I don't like the lag the phone has overall. But for just calls and texts it's good.
Value
3
Response from Samsung USBy R&R, December 11, 2025
Hi Itzyboo,
We’re pleased to hear that your Galaxy A16 5G performs well for calls and messages, and we value your feedback on its overall performance. The A16 is built for dependable connectivity and AI-enhanced efficiency, and your feedback helps us improve future updates to enhance navigation and the online experience. If you notice the device lagging or taking longer to open apps during normal use, a quick device optimization may be needed. To optimize, go to Settings, swipe to and tap Device care, then select Optimize now and tap Done. For more tips on maintaining your device's performance, please see the link below. Thank you for your feedback and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re pleased to hear that your Galaxy A16 5G performs well for calls and messages, and we value your feedback on its overall performance. The A16 is built for dependable connectivity and AI-enhanced efficiency, and your feedback helps us improve future updates to enhance navigation and the online experience. If you notice the device lagging or taking longer to open apps during normal use, a quick device optimization may be needed. To optimize, go to Settings, swipe to and tap Device care, then select Optimize now and tap Done. For more tips on maintaining your device's performance, please see the link below. Thank you for your feedback and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Worst phone
on March 2, 2026
Posted by: Gingersnap
Expertise:Expert
I have had this phone for a month and tried to give it an honest chance, it has repeatedly failed, it glitches, runs slow, shuts my apps down when I'm using them or will freeze, it disconnects from my car frequently when I'm using GPS or just listening to music and when I'm typing the keyboard will disappear. I have never felt the need to leave a review for anything but this phone is horrible and makes me want to throw it against a wall. I have done the updates and the very frequent restarts but this phone is more frustrating than anything, even typing this now the phone keeps glitching. Save your money
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
4
Response from Samsung USBy R&R, March 3, 2026
Hey there Gingersnap,
Thank you for sharing your experience with your Galaxy A16 5G. Based on the behavior you've described; it seems that your device may occasionally benefit from quick optimization. When multiple apps are running in the background, it can slow down your phone’s processor, leading to app closures or your phone stalling.
To maintain optimal performance, you can use the Device care feature, which provides an overview of your battery, storage, and RAM. This feature automatically optimizes your phone or tablet for faster, better performance. The Quick optimization tool enhances your device’s performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps.
Optimizing your phone is quick and simple. Just go to Settings, swipe to and tap Device care, then select Optimize now, and tap Done. For more information on keeping your device running smoothly, please check out the online article linked below.
If you continue to experience issues, please reach out to our Samsung Support Team for tailored troubleshooting options. Thank you for your feedback and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. Based on the behavior you've described; it seems that your device may occasionally benefit from quick optimization. When multiple apps are running in the background, it can slow down your phone’s processor, leading to app closures or your phone stalling.
To maintain optimal performance, you can use the Device care feature, which provides an overview of your battery, storage, and RAM. This feature automatically optimizes your phone or tablet for faster, better performance. The Quick optimization tool enhances your device’s performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps.
Optimizing your phone is quick and simple. Just go to Settings, swipe to and tap Device care, then select Optimize now, and tap Done. For more information on keeping your device running smoothly, please check out the online article linked below.
If you continue to experience issues, please reach out to our Samsung Support Team for tailored troubleshooting options. Thank you for your feedback and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on February 25, 2025
Posted by: DeJanae
[This review was collected as part of a promotion.] I use my device for social media most us my camera to post. It fast and very great phone for social media
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This device is good and bad at the same time 50/50
on February 25, 2025
Posted by: Aurora
[This review was collected as part of a promotion.] The device is good and bad at the same time. And 2ndly, I experienced a lot of hanging, and glitch and even it takes time before it opens an app setting and it also slows down, if I leave it on till the next day, I mean like the sleep mode and it just have a lot of bad side I cannot explain. The device is good and Okay, and update the device some of the time over load my phone's memory for real. So am done but It have good features and I use it to play just one video game and that's all
Value
3
Response from Samsung USBy R&R, February 28, 2025
Hiya Aurora,
Thank you for sharing your thoughts on your Galaxy A16 5G. A phone designed to be well-rounded for an outstanding balance of features, smooth gaming performance, and reliable daily use. To keep your device running in tip-top condition, it may be a great idea to clean your device’s memory. Is your phone getting glitchy and slow? It’s time you clean up your phone’s memory to improve performance. Step 1. Go to Settings > swipe to and tap Device care. Step 2. Tap Memory > Tap Clean to free up memory by stopping background apps. You can tap Apps to exclude from cleaning to add apps to the list if you want to keep certain apps running in the background. We hope you will see an enhancement in your device’s performance with some modifications. We thank you for reaching out. We appreciate you—enjoy your Samsung experience! -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on your Galaxy A16 5G. A phone designed to be well-rounded for an outstanding balance of features, smooth gaming performance, and reliable daily use. To keep your device running in tip-top condition, it may be a great idea to clean your device’s memory. Is your phone getting glitchy and slow? It’s time you clean up your phone’s memory to improve performance. Step 1. Go to Settings > swipe to and tap Device care. Step 2. Tap Memory > Tap Clean to free up memory by stopping background apps. You can tap Apps to exclude from cleaning to add apps to the list if you want to keep certain apps running in the background. We hope you will see an enhancement in your device’s performance with some modifications. We thank you for reaching out. We appreciate you—enjoy your Samsung experience! -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US