Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,205
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Customer Rating
5
This phone is very good as if it's indestructible.
on August 21, 2025
Posted by: GLight
[This review was collected as part of a promotion.] I use my Samsung Galaxy phone for many things. I use it to play to-go games sometimes. I use it to take pictures if I need to. I use it to check any important messages or emails. I also use it to check any important apps such as the Transit app. I also Galaxy AI to assist me with anything if I need assistance
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on August 21, 2025
Posted by: MrStyles
[This review was collected as part of a promotion.] Love how three quality of the camera work perfect for working with photography aan editing video is quick and easy to use and understand
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is PERFECT
on August 21, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Excellent for streaming and gaming. Great storage. Perfect pictures. It's almost smarter than ME, and that's DEFINITELY saying something lol.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI is top of the line
on August 21, 2025
Posted by: Luckey
[This review was collected as part of a promotion.] The Galaxy AI that comes with the Samsung. A 15 is the best phone that I ever had. And it's so smart and it really helps me get through my day so much easier doing what she wants. I highly recommended this phone and the Galaxy AI SYSTEM to anybody looking for another phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung A16 5G
on August 21, 2025
Posted by: BrwnPrid13
[This review was collected as part of a promotion.] I am new to Samsung AI and all AI technology. Samsung's AI is user friendly, it is integrated into the A16 Phone makes the phone well worth the price and a great option for anyone needs. The A16 5G is the first 5G phone that I have used, Its speed is perfect to stream any movie or play your favorite game. The camera is better then any other camera I have used before. All around a great smart phone at an amazing price point.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Service is not great where I live needs a tower m
on August 21, 2025
Posted by: Itallmine13
[This review was collected as part of a promotion.] Does not stay in 5g mold does not pick up on service when available
Would like to see more simple actions
Would like to see more simple actions
Value
3
Response from Samsung USBy R&R, August 26, 2025
Ahoy Itallmine13,
Thank you so much for sharing your review of the Galaxy A16 5G! We’re glad you’re exploring this device. It includes all the essential connectivity features you might need, and sometimes a quick network reset or settings refresh can significantly improve signal stability. Depending on your location and environment, your phone might temporarily disconnect from your mobile network or experience a slower connection; this can be related to your plan, region, or network settings. To give your device a quick tune-up, go to Settings, tap Connections, then select Mobile networks. If you’d like to reset your network settings, go to Settings, tap General management, then Reset, and choose Reset network settings. Confirm by tapping Reset and enter your PIN or password if prompted. Once you’ve done that, test your connection. For more helpful tips, check out the article linked below. If you haven’t already, contacting your mobile carrier can help report your experience. And of course, if you need any further assistance, our Samsung Support Team is always ready to help. We truly appreciate your feedback, and we’re happy to have you as part of our Samsung community!
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you so much for sharing your review of the Galaxy A16 5G! We’re glad you’re exploring this device. It includes all the essential connectivity features you might need, and sometimes a quick network reset or settings refresh can significantly improve signal stability. Depending on your location and environment, your phone might temporarily disconnect from your mobile network or experience a slower connection; this can be related to your plan, region, or network settings. To give your device a quick tune-up, go to Settings, tap Connections, then select Mobile networks. If you’d like to reset your network settings, go to Settings, tap General management, then Reset, and choose Reset network settings. Confirm by tapping Reset and enter your PIN or password if prompted. Once you’ve done that, test your connection. For more helpful tips, check out the article linked below. If you haven’t already, contacting your mobile carrier can help report your experience. And of course, if you need any further assistance, our Samsung Support Team is always ready to help. We truly appreciate your feedback, and we’re happy to have you as part of our Samsung community!
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Petras
from OC California
Verified Purchase:Yes
Great product, turned out to be much faster than my previous phone. However, battery runs down extremely fast!
I would recommend this to a friend!
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
This device appears to be something it's not
on August 21, 2025
Posted by: LadyyEve
[This review was collected as part of a promotion.] Phone doesn't work normally . Constantly having to restart it .
Value
2
Response from Samsung USBy R&R, August 25, 2025
Hi there LadyyEve,
Thanks for your feedback on the Galaxy A16! This device is designed to provide a streamlined experience for everyday tasks, with helpful features like Device Care to keep everything running smoothly. If you notice any lag, optimizing through settings can often restore optimal performance. The Quick optimization feature enhances your device's performance by identifying apps that drain excessive battery. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. From Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. Find out more by checking out the article linked below. Thank you for your review. We appreciate your choice of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for your feedback on the Galaxy A16! This device is designed to provide a streamlined experience for everyday tasks, with helpful features like Device Care to keep everything running smoothly. If you notice any lag, optimizing through settings can often restore optimal performance. The Quick optimization feature enhances your device's performance by identifying apps that drain excessive battery. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. From Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. Find out more by checking out the article linked below. Thank you for your review. We appreciate your choice of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US