Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Average customer rating
4.4
(5,171 Reviews)
Rating breakdown 5,171 reviews
5 Stars
3,202
4 Stars
1,151
3 Stars
506
2 Stars
167
1 Star
145
69%of customers recommend this product.
(
38 out of
55)
Customer Reviews for Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Customer Rating
5
Thuglife
on January 21, 2025
Posted by: Tupaclivez
Love it. For the price ya can't beat it. Samsung doing its thug thizzle.
Written by a customer while visiting Samsung US
Customer Rating
3
LargeNation
on January 13, 2025
Posted by: Anonymous
from Florida
Expertise:Intermediate
Great phone cause I really want it to go back to work
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 13, 2025
Hello Nolram Blast,
Thank you for sharing your thoughts on the Galaxy A16 5G. We’re glad to hear you find the phone impressive! If there are any specific features or functionalities you’d like to explore further, please don’t hesitate to reach out to our Samsung Support Team for assistance. We appreciate your feedback, as it helps us serve customers like you better. Thank you for being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. We’re glad to hear you find the phone impressive! If there are any specific features or functionalities you’d like to explore further, please don’t hesitate to reach out to our Samsung Support Team for assistance. We appreciate your feedback, as it helps us serve customers like you better. Thank you for being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
No good features it could have been a great phone
on January 25, 2025
Posted by: CaptainBama29
no wireless charge and only 4Gb of ram this phone is slow and sluggish I am going back to my Motorola stylus 5g
Response from Samsung USBy R&R, January 27, 2025
Hi CaptainBama29,
Thank you for your review of the Galaxy A16 5G! We appreciate your feedback and understand that the phone's features offer various ways to enhance your experience. You can enjoy super-smooth content viewing, whether for gaming or streaming, on the vibrant and detailed display.
There are several methods available for charging the phone:
- 15W Power Adapter (with or without cable)
- 25W PD Power Adapter (with or without cable)
- 25W Portable Battery
- USB Type-C cable
You can enable fast charging to help you quickly get back to your tasks. Maintaining good battery health is also crucial for your phone’s performance. Make sure your phone's software is up to date, and by optimizing your battery settings, you will notice a significant improvement in performance.
For more information on how to get the most out of your phone, please refer to the link provided below.
If you have any questions or need further assistance, our Samsung Support Team is here to help. We look forward to hearing from you, and thank you for choosing Samsung!
-Ty
https://www.samsung.com/us/support/answer/ANS10004653/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your review of the Galaxy A16 5G! We appreciate your feedback and understand that the phone's features offer various ways to enhance your experience. You can enjoy super-smooth content viewing, whether for gaming or streaming, on the vibrant and detailed display.
There are several methods available for charging the phone:
- 15W Power Adapter (with or without cable)
- 25W PD Power Adapter (with or without cable)
- 25W Portable Battery
- USB Type-C cable
You can enable fast charging to help you quickly get back to your tasks. Maintaining good battery health is also crucial for your phone’s performance. Make sure your phone's software is up to date, and by optimizing your battery settings, you will notice a significant improvement in performance.
For more information on how to get the most out of your phone, please refer to the link provided below.
If you have any questions or need further assistance, our Samsung Support Team is here to help. We look forward to hearing from you, and thank you for choosing Samsung!
-Ty
https://www.samsung.com/us/support/answer/ANS10004653/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like it
on January 18, 2025
Posted by: Lasha
from Fl
Expertise:Beginner
I'm happy the phone is working and it is good I will
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Slow
on February 26, 2025
Posted by: Katy3036
from Florida
Expertise:Expert
This phone is extremely slow and laggy. I have done a factory reset on it and it's still slow. It's a horrible device
Response from Samsung USBy R&R, March 3, 2025
Hello Katy3036,
Thank you for your review of your Galaxy A16 5G. We all utilize our devices in different ways, but one thing our devices will do is accumulate data. This information is stored on your device based on the activity you have done on your phone. A good way to keep your phone performing at a high capacity is to ensure you are clearing out the old activity to make room for the new activity. Is your device getting glitchy and slow? Please clean up your device's memory to improve its performance. From Settings, swipe to and tap Device care. Tap Memory, and then Clean to free up memory by stopping background apps. If you'd like to keep certain apps running in the background, you can tap Excluded apps and add your preferred apps to the list so they do not get closed when you use this feature. There are more troubleshooting steps you can take. There will be more details in an article that will be linked down below for your viewing pleasure. Of course, if you ever want to reach out to one of the skilled members of our Samsung Support Team, we are always here to help. We thank you for your feedback, and we hope the information is helpful. Your support means a lot to us at Samsung! -Ty
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your review of your Galaxy A16 5G. We all utilize our devices in different ways, but one thing our devices will do is accumulate data. This information is stored on your device based on the activity you have done on your phone. A good way to keep your phone performing at a high capacity is to ensure you are clearing out the old activity to make room for the new activity. Is your device getting glitchy and slow? Please clean up your device's memory to improve its performance. From Settings, swipe to and tap Device care. Tap Memory, and then Clean to free up memory by stopping background apps. If you'd like to keep certain apps running in the background, you can tap Excluded apps and add your preferred apps to the list so they do not get closed when you use this feature. There are more troubleshooting steps you can take. There will be more details in an article that will be linked down below for your viewing pleasure. Of course, if you ever want to reach out to one of the skilled members of our Samsung Support Team, we are always here to help. We thank you for your feedback, and we hope the information is helpful. Your support means a lot to us at Samsung! -Ty
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Not what I expexted
on April 6, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I've loved samsung phones all thr way back to my 1st samsung s5. But this one is I know it's an a16 but it's slow and lags and heats up really hot while just sitting there. It can only run 1 app or website at a time. I'm not happy with it at all. I dunno if it's a lemon or they're all like this. I'm ready for a different phone.
Value
1
Response from Samsung USBy R&R, April 7, 2025
Hi There!
Thank you for sharing your thoughts on the Galaxy A16 5G. It's evident that you've been a long-time fan of Samsung phones, and we sincerely appreciate your loyalty since the Galaxy S5! To enhance performance, you may find the Quick Optimization helpful feature useful. This tool helps improve your device's speed by identifying apps that consume excessive battery, clearing unnecessary items from memory, and shutting down background apps. You can access this feature by navigating to Settings > Device Care > Memory and then tapping Clean Now. If you have specific apps that you'd like to keep running, add them to the Excluded Apps list. This approach will also help prevent your phone from overheating. For more information, refer to the article titled "How to Keep Your Galaxy Phone or Tablet from Slowing Down," which is provided below. We hope these steps make a difference and help you enjoy a smoother experience with your Galaxy A16 5G. Thank you for reaching out. We appreciate your support of Samsung.
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. It's evident that you've been a long-time fan of Samsung phones, and we sincerely appreciate your loyalty since the Galaxy S5! To enhance performance, you may find the Quick Optimization helpful feature useful. This tool helps improve your device's speed by identifying apps that consume excessive battery, clearing unnecessary items from memory, and shutting down background apps. You can access this feature by navigating to Settings > Device Care > Memory and then tapping Clean Now. If you have specific apps that you'd like to keep running, add them to the Excluded Apps list. This approach will also help prevent your phone from overheating. For more information, refer to the article titled "How to Keep Your Galaxy Phone or Tablet from Slowing Down," which is provided below. We hope these steps make a difference and help you enjoy a smoother experience with your Galaxy A16 5G. Thank you for reaching out. We appreciate your support of Samsung.
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 6, 2025
Posted by: DsWoman2025
[This review was collected as part of a promotion.] I love this phone because it has lots of great features like the camera takes great pictures, the internet is fast, it's easy to navigate through all the settings and apps.
Value
5
Response from Samsung USBy R&R, April 11, 2025
Thanks for sharing your experience, DsWoman2025. It’s wonderful to hear how much you’re loving the Galaxy A16 5G. From the faster 5G connection making navigating your favorite content smoother than ever. The camera is delivering stunning shots, this phone really does it all. Offering exclusive features and services that you won’t find on non-Samsung phones, find out more about all the features packed into your Galaxy A16 5G by checking out the article linked below titled, “Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G.” Thank you for sharing your feedback with us. We hope you enjoy the Galaxy experience. Thank you for choosing Samsung!
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Screen Defective
on October 29, 2025
Posted by: Kimmyyy
[This review was collected as part of a promotion.] On my a16 cell phone the complete screen came off where you can see all the inside wiring I am very careful with my phone's and for this to happen is unfortunate and I'm unhappy because I paid so much for this phone
Value
1
Response from Samsung USBy R&R, October 29, 2025
Greetings Kimmyy,
Thank you for updating us on your Galaxy A16 5G. While we aim to create reliable devices, issues can still arise. That’s why we've partnered with uBreakiFix, an authorized Samsung repair location. With over 600 locations nationwide, you can likely find one nearby to have your phone inspected. Samsung also offers a warranty covering manufacturing defects in materials and workmanship, valid for 12 months as specified for each product. This coverage ensures your investment is protected, allowing you to enjoy the quality and performance Samsung is known for. Please contact our Samsung Support Team to learn more about warranty options and whether your device is enrolled in Samsung Care+. Thank you for your review and for choosing Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for updating us on your Galaxy A16 5G. While we aim to create reliable devices, issues can still arise. That’s why we've partnered with uBreakiFix, an authorized Samsung repair location. With over 600 locations nationwide, you can likely find one nearby to have your phone inspected. Samsung also offers a warranty covering manufacturing defects in materials and workmanship, valid for 12 months as specified for each product. This coverage ensures your investment is protected, allowing you to enjoy the quality and performance Samsung is known for. Please contact our Samsung Support Team to learn more about warranty options and whether your device is enrolled in Samsung Care+. Thank you for your review and for choosing Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US