Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Average customer rating
4.4
(5,171 Reviews)
Rating breakdown 5,171 reviews
5 Stars
3,202
4 Stars
1,151
3 Stars
506
2 Stars
167
1 Star
145
69%of customers recommend this product.
(
38 out of
55)
Customer Reviews for Samsung - Galaxy A16 5G 128 GB - Blue Black (Verizon)
Customer Rating
4
Mt galaxy doesnt have galaxy ai
on October 6, 2025
Posted by: ManicMimi
[This review was collected as part of a promotion.] My galaxy is a older phone so it doesnt have galaxy Ai.
I just didn't see the need in up grading .
Mya165g has excellent memory, takes good pics and not slow at all. Not to me tion the fact that it has more Cracks I. It than a few and still works like brand new out of the box. If it were to finally give up once one day, I would another !16 5 g. Thank you Samsung!
I just didn't see the need in up grading .
Mya165g has excellent memory, takes good pics and not slow at all. Not to me tion the fact that it has more Cracks I. It than a few and still works like brand new out of the box. If it were to finally give up once one day, I would another !16 5 g. Thank you Samsung!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great until everything messed up on it 6 months la
on October 6, 2025
Posted by: Cherbear
[This review was collected as part of a promotion.] OK until it wasnt and everything started to go crazy on it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
One problem
on October 6, 2025
Posted by: Not2here
[This review was collected as part of a promotion.] The A16 gets very hot. Sometimes it feels like it's going to catch ffire.
Value
3
Response from Samsung USBy R&R, October 6, 2025
Hiya Not2here,\nThank you for your feedback on the Galaxy A16 5G. While it may heat up occasionally, it shouldn’t become too hot to handle. All Galaxy devices operate best within a specific temperature range. They might feel warm during activities like charging, but this doesn't affect their lifespan or performance. If your device gets excessively hot, it could be a concern. Please review the online guide linked below for tips on maintaining proper device function. If you require additional help, contact our Samsung Support Team. We're here to assist you. Thank you for choosing Samsung. \nKeep your Galaxy device at its normal operating temperature\nhttps://www.samsung.com/us/support/answer/ANS10002887/\n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n
Written by a customer while visiting Samsung US
Customer Rating
1
Galaxyreview
on October 6, 2025
Posted by: Jo1021
[This review was collected as part of a promotion.] The camera quality could be better as well as security
Value
1
Response from Samsung USBy R&R, October 7, 2025
Ahoy Jo1021, \nThank you for sharing your thoughts on the Galaxy A16 5G. The device enhances the A series with immersive visuals, sleek design, and dependable, secure features—improving daily user experiences. Photography fans will appreciate its versatile triple-lens setup, led by a 50MP main sensor that captures detailed photos in any environment. Alongside a 5MP ultra-wide and 2MP macro lens, every shot is vibrant and precise. Selfie lovers can take sharper, more lively selfies with the 13MP front camera, which ensures clarity, detail, and color accuracy when needed. The Galaxy A16 5G will receive six generations of One UI and Android updates, plus six years of Samsung Security Maintenance Releases, keeping it secure and current. Additionally, Samsung Knox Vault offers advanced security to protect private data, such as passwords and secrets, from hardware-based threats like voltage glitches, temperature tampering, and laser interference. We appreciate your feedback and thank you for choosing Samsung.\nUseful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G\nhttps://www.samsung.com/us/support/answer/ANS10004655/\n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n
Written by a customer while visiting Samsung US
Customer Rating
1
Honestly, probably the worst!!
on October 6, 2025
Posted by: Ashes89
[This review was collected as part of a promotion.] Probably the worst cell phone I've ever purchased. I've already had it replaced twice due to overheating, camera doesn't function, the processor is slow, my phone is always crashing. Everytime i attempt to make a call, it tells me to contact the developer. If I needed this phone in order to save my life, I'd be dead. SERIOUSLY. I feel as though I don't understand much about the galaxy Ai programming simply because the phone itself doesn't operate properly.
Value
1
Response from Samsung USBy R&R, October 8, 2025
Hi Ashes89, \nThank you for sharing your experience with the Galaxy A16 5G. Based on what you've said, it might be time to update your device’s software. Just like oil changes and tune-ups for your car, software updates help your phone or tablet run smoothly. They also enhance the user interface, improve security, and fix small bugs. We suggest updating your software whenever a new version is available to maintain your device's performance. Please see the link below for instructions on how to stay up to date. We appreciate your feedback and are glad to have you in the Samsung community. \nHow to update your Galaxy phone or tablet\nhttps://www.samsung.com/us/support/answer/ANS10002027/\n\n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best
on October 9, 2025
Posted by: LoveMyGalaxy
[This review was collected as part of a promotion.] I love the Galaxy AI feature. It's fun and easy to use.
I game quite a bit, draw on different applications, and do my banking on here.
It's a great phone. I'd recommend it to anyone from a mother to a business professional!
I game quite a bit, draw on different applications, and do my banking on here.
It's a great phone. I'd recommend it to anyone from a mother to a business professional!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Easy to operate
on October 11, 2025
Posted by: 1BuckgalaxyA16
[This review was collected as part of a promotion.] Galaxy A16 easy to operate. Looks good and battery lasts all day. Phone can be a little slow at times but that would be my only complaint.
Value
3
Response from Samsung USBy R&R, October 16, 2025
Hi there 1BuckgalaxyA16,
Thank you for your feedback on the Galaxy A16 5G. Galaxy devices include helpful tools like Device Care to maintain smooth performance. You can quickly optimize your device in Settings to free up memory and enhance speed. The Quick optimization feature boosts performance by detecting apps that consume excessive battery, clearing unnecessary files, removing unneeded background apps, and scanning for malware. It's a fast and easy process: go to Settings, select Device Care, tap 'Optimize now,' then 'Done.' The provided link offers more tips on preventing your device from slowing down. We appreciate you being a part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy A16 5G. Galaxy devices include helpful tools like Device Care to maintain smooth performance. You can quickly optimize your device in Settings to free up memory and enhance speed. The Quick optimization feature boosts performance by detecting apps that consume excessive battery, clearing unnecessary files, removing unneeded background apps, and scanning for malware. It's a fast and easy process: go to Settings, select Device Care, tap 'Optimize now,' then 'Done.' The provided link offers more tips on preventing your device from slowing down. We appreciate you being a part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Likeable considering
on October 11, 2025
Posted by: Winters
[This review was collected as part of a promotion.] I needed to relearn some features do to the a1 and some are tured around from others but nice
Value
4
Response from Samsung USBy R&R, October 30, 2025
Hi there Winters,
Thank you for reaching out and sharing how your Galaxy A16 5G is doing. It’s equipped with all your essential phone features plus some extra enhancements. If it feels a bit overwhelming, don’t worry! We’ve included resources below explaining Gemini and Google Assistant, the smart features now available on your device. You’ll also find more information about what you can do with your phone. We’re excited to see you explore more. We appreciate your review and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing how your Galaxy A16 5G is doing. It’s equipped with all your essential phone features plus some extra enhancements. If it feels a bit overwhelming, don’t worry! We’ve included resources below explaining Gemini and Google Assistant, the smart features now available on your device. You’ll also find more information about what you can do with your phone. We’re excited to see you explore more. We appreciate your review and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US