Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
4.4
(5,182 Reviews)
Rating breakdown 5,182 reviews
5 Stars
3,206
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Customer Rating
1
Slow
on January 23, 2025
Posted by: Mark
I do not know If it is just the phone. Though my A16 5g is very slow and unresponsive .I have nothing but trouble with this phone.
Response from Samsung USBy R&R, January 23, 2025
Hi Mark,
Thank you for reviewing your Galaxy A16 5G. If your device is running slower than usual, it might help to ensure that your phone’s software is up to date. Firmware and software updates often include patches that improve your phone's performance with applications. Additionally, make sure to close any apps that may be running in the background.
We are always here to assist you. If you have any other questions or would like tips on optimizing your phone’s performance, please don't hesitate to reach out to one of our skilled members of the Samsung Support Team. We are committed to helping you get the most out of your device.
Thank you for reaching out, and thank you for being a part of the Samsung team!
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for reviewing your Galaxy A16 5G. If your device is running slower than usual, it might help to ensure that your phone’s software is up to date. Firmware and software updates often include patches that improve your phone's performance with applications. Additionally, make sure to close any apps that may be running in the background.
We are always here to assist you. If you have any other questions or would like tips on optimizing your phone’s performance, please don't hesitate to reach out to one of our skilled members of the Samsung Support Team. We are committed to helping you get the most out of your device.
Thank you for reaching out, and thank you for being a part of the Samsung team!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Thuglife
on January 21, 2025
Posted by: Tupaclivez
Love it. For the price ya can't beat it. Samsung doing its thug thizzle.
Written by a customer while visiting Samsung US
Customer Rating
1
i have no great features!
on January 20, 2025
Posted by: hope4all
i bought this less than two weeks ago. i am planning on returning it, it has not worked the way it should.
Response from Samsung USBy R&R, January 21, 2025
Hello hope4all,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! We are excited about this latest device we have launched at the beginning of the year. This phone is more durable than ever and features health tracking capabilities, making it a great companion for the new Galaxy Fit3.
We’ve packed plenty of features into this device, so we’d love to hear what you’re looking to do with your new phone! Our team is here to assist you and help you discover new and exciting tips and tricks.
Please feel free to contact one of our Samsung Support Team members for more information on how we can optimize your phone to suit your needs. Thank you once again for reaching out, and thank you for being a valued member of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! We are excited about this latest device we have launched at the beginning of the year. This phone is more durable than ever and features health tracking capabilities, making it a great companion for the new Galaxy Fit3.
We’ve packed plenty of features into this device, so we’d love to hear what you’re looking to do with your new phone! Our team is here to assist you and help you discover new and exciting tips and tricks.
Please feel free to contact one of our Samsung Support Team members for more information on how we can optimize your phone to suit your needs. Thank you once again for reaching out, and thank you for being a valued member of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like it
on January 18, 2025
Posted by: Lasha
from Fl
Expertise:Beginner
I'm happy the phone is working and it is good I will
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Missing essential equipment
on January 18, 2025
Posted by: Mommaloo
from MINNEAPOLIS
Expertise:Expert
There's no charging cable, theres no charging brick and no way to buy any equipment, no screen protectors nothing! This is terrible!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
4
Response from Samsung USBy R&R, January 21, 2025
Hello Mommaloo,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! We have made some changes to our new devices and their packaging, and we're excited to let you know that your device will offer improved features.
Please note that while the device does not include a charger adapter, we do provide a USB Type-C charging cable for your convenience. To minimize the environmental impact of our products, Samsung smartphones no longer come with earphones or a charger plug in the box.
To explore potential adapter options, please refer to the link below. Additionally, we are currently developing more accessories for the A16 devices, so stay tuned for updates!
Thank you once again for choosing the Samsung team!
https://www.samsung.com/us/support/answer/ANS10004542/
https://www.samsung.com/us/mobile/mobile-accessories/phones/25w-pd-power-adapter-black-ep-t2510nbegus/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! We have made some changes to our new devices and their packaging, and we're excited to let you know that your device will offer improved features.
Please note that while the device does not include a charger adapter, we do provide a USB Type-C charging cable for your convenience. To minimize the environmental impact of our products, Samsung smartphones no longer come with earphones or a charger plug in the box.
To explore potential adapter options, please refer to the link below. Additionally, we are currently developing more accessories for the A16 devices, so stay tuned for updates!
Thank you once again for choosing the Samsung team!
https://www.samsung.com/us/support/answer/ANS10004542/
https://www.samsung.com/us/mobile/mobile-accessories/phones/25w-pd-power-adapter-black-ep-t2510nbegus/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
LargeNation
on January 13, 2025
Posted by: Anonymous
from Florida
Expertise:Intermediate
Great phone cause I really want it to go back to work
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 13, 2025
Hello Nolram Blast,
Thank you for sharing your thoughts on the Galaxy A16 5G. We’re glad to hear you find the phone impressive! If there are any specific features or functionalities you’d like to explore further, please don’t hesitate to reach out to our Samsung Support Team for assistance. We appreciate your feedback, as it helps us serve customers like you better. Thank you for being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. We’re glad to hear you find the phone impressive! If there are any specific features or functionalities you’d like to explore further, please don’t hesitate to reach out to our Samsung Support Team for assistance. We appreciate your feedback, as it helps us serve customers like you better. Thank you for being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US