Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
4.4
(5,182 Reviews)
Rating breakdown 5,182 reviews
5 Stars
3,206
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Customer Rating
2
Worst phone
on March 2, 2026
Posted by: Gingersnap
Expertise:Expert
I have had this phone for a month and tried to give it an honest chance, it has repeatedly failed, it glitches, runs slow, shuts my apps down when I'm using them or will freeze, it disconnects from my car frequently when I'm using GPS or just listening to music and when I'm typing the keyboard will disappear. I have never felt the need to leave a review for anything but this phone is horrible and makes me want to throw it against a wall. I have done the updates and the very frequent restarts but this phone is more frustrating than anything, even typing this now the phone keeps glitching. Save your money
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
4
Response from Samsung USBy R&R, March 3, 2026
Hey there Gingersnap,
Thank you for sharing your experience with your Galaxy A16 5G. Based on the behavior you've described; it seems that your device may occasionally benefit from quick optimization. When multiple apps are running in the background, it can slow down your phone’s processor, leading to app closures or your phone stalling.
To maintain optimal performance, you can use the Device care feature, which provides an overview of your battery, storage, and RAM. This feature automatically optimizes your phone or tablet for faster, better performance. The Quick optimization tool enhances your device’s performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps.
Optimizing your phone is quick and simple. Just go to Settings, swipe to and tap Device care, then select Optimize now, and tap Done. For more information on keeping your device running smoothly, please check out the online article linked below.
If you continue to experience issues, please reach out to our Samsung Support Team for tailored troubleshooting options. Thank you for your feedback and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your experience with your Galaxy A16 5G. Based on the behavior you've described; it seems that your device may occasionally benefit from quick optimization. When multiple apps are running in the background, it can slow down your phone’s processor, leading to app closures or your phone stalling.
To maintain optimal performance, you can use the Device care feature, which provides an overview of your battery, storage, and RAM. This feature automatically optimizes your phone or tablet for faster, better performance. The Quick optimization tool enhances your device’s performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps.
Optimizing your phone is quick and simple. Just go to Settings, swipe to and tap Device care, then select Optimize now, and tap Done. For more information on keeping your device running smoothly, please check out the online article linked below.
If you continue to experience issues, please reach out to our Samsung Support Team for tailored troubleshooting options. Thank you for your feedback and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
A 16 pure junk or a paper weigh
on February 25, 2026
Posted by: Shane
this phone is worst of the A series . performance wise the phone lags always displaying a system UI error message that it goes to black out makes it hard to get to come back on sometimes takes 30 sec to 2 min to come on. Me and my girl phone they're both purchased at same time she has trouble from hers also same problems with mine mind I think is a little bit worse than hers. I'm really expect Sam Cinder I'm really expect Samsung to fix this issue these errors internal programming issue or something I would trade out trade out to a core lesser core lesser Value phone at point this one's so hard to get to work right cool lesser Value phone at this point this one's so hard to get to work right it's about ready for the trash I've only had two months or we've had ours about 2 months they should have lasted longer than that so to Samsung that just needs to be resolved and fixed immediately. some company has knows about these a16s and all the problems they have had in production or having issues with them having too many issues with them in their software problems and whatnot yeah they're junk yes please Samsung company immediately please and thank you
Response from Samsung USBy R&R, February 25, 2026
Hello Shane,
Thank you for sharing your experience with your Galaxy A16 5G. It's essential to have a device that meets your daily needs in our rapidly changing world, and knowing your phone is reliable when you need it makes a real difference.
Sometimes, your device might need a performance boost. Clearing up space can help significantly. You can also utilize the Device Care feature, which provides information on your battery, storage, and RAM status. This feature can automatically optimize your phone or tablet for better performance.
The Quick Optimization feature identifies apps that drain your battery, frees up memory, deletes unnecessary files, scans for malware, and closes background apps. To optimize your phone, follow these simple steps: go to Settings, tap on Device Care, then select Optimize Now and Done.
For more tips on keeping your device running smoothly, please read our online article linked below. If you need any assistance, feel free to contact our Samsung Support Team. We are here to help, and we appreciate you choosing Samsung as your trusted brand.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. It's essential to have a device that meets your daily needs in our rapidly changing world, and knowing your phone is reliable when you need it makes a real difference.
Sometimes, your device might need a performance boost. Clearing up space can help significantly. You can also utilize the Device Care feature, which provides information on your battery, storage, and RAM status. This feature can automatically optimize your phone or tablet for better performance.
The Quick Optimization feature identifies apps that drain your battery, frees up memory, deletes unnecessary files, scans for malware, and closes background apps. To optimize your phone, follow these simple steps: go to Settings, tap on Device Care, then select Optimize Now and Done.
For more tips on keeping your device running smoothly, please read our online article linked below. If you need any assistance, feel free to contact our Samsung Support Team. We are here to help, and we appreciate you choosing Samsung as your trusted brand.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great As A Basic Phone
on February 21, 2026
Posted by: Eddie D
I've had this device for close to a year now as a second phone and it has been great for what its worth. The screen is bright and clear. The screen response to haptic input is a little sluggish and delayed but it's tolerable. I love the fact that there's an expandable storage available on this device as it came with just 128gb of storage. The camera is decent minus the bells and whistles that my S25 Ultra has. Battery life is good and usually last about 3 days of minimal use. I would recommend this phone for someone who's not looking for a high tech device but rather a usable phone for daily use.
Response from Samsung USBy R&R, February 24, 2026
Hi Eddie D,
Thank you for sharing your feedback. We’re happy to hear that the Galaxy A16 provides reliable performance, long battery life, and flexible storage options. It is designed to deliver dependability and everything you need in one device. We appreciate your support as a Samsung customer.
-Ty
Samsung Support
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Thank you for sharing your feedback. We’re happy to hear that the Galaxy A16 provides reliable performance, long battery life, and flexible storage options. It is designed to deliver dependability and everything you need in one device. We appreciate your support as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Just terrible
on February 20, 2026
Posted by: Frank The Tank
A16 4gb/128 phone is so slow and laggy. I hate it.. Just typing this review is a chore. I've done everything to speed it up and nothing helps. Too bad because the form factor and screen are nice. Can you help me Samsung?
Response from Samsung USBy R&R, February 23, 2026
Hello there, Frank The Tank,
Thank you for sharing your experience with the Galaxy A16 5G. Its bright display and ergonomic design are complemented by features aimed at daily connectivity and accessibility. Equipped with optimization tools and system improvements, the device aims to deliver smoother performance and dependable everyday usability; please refer to the link below. We value your acknowledgment of its design and display qualities. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. Its bright display and ergonomic design are complemented by features aimed at daily connectivity and accessibility. Equipped with optimization tools and system improvements, the device aims to deliver smoother performance and dependable everyday usability; please refer to the link below. We value your acknowledgment of its design and display qualities. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 14, 2026
Posted by: Jmmj
from Nj
Expertise:Intermediate
Phone great for everyday use does exactly what it has to with no problems and the price is also awesome
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, February 17, 2026
Hi Jmmj,
Thank you for sharing your experience with the Galaxy A16 5G. It’s great to hear that it fully meets your everyday needs. It’s wonderful to see that the device lives up to your expectations. The Galaxy A16 5G remains a solid choice in the Galaxy series. We appreciate you being a part of Samsung.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with the Galaxy A16 5G. It’s great to hear that it fully meets your everyday needs. It’s wonderful to see that the device lives up to your expectations. The Galaxy A16 5G remains a solid choice in the Galaxy series. We appreciate you being a part of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Good
on January 31, 2026
Posted by: BREEZY
I want to add somebody else on to my service with me and they do not have a phone and i'm trying to see , can I get them a phone and put them on my plan with me
Response from Samsung USBy R&R, February 6, 2026
What’s up BREEZY,
We appreciate your interest in incorporating the Galaxy A16 5G into a shared mobile setup. Built for versatility and dependable daily use, the A16 caters to a range of personal and family requirements. Thank you for considering Samsung for your connected lifestyle. We value your choice of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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We appreciate your interest in incorporating the Galaxy A16 5G into a shared mobile setup. Built for versatility and dependable daily use, the A16 caters to a range of personal and family requirements. Thank you for considering Samsung for your connected lifestyle. We value your choice of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung A16 5G is awesome!
on January 27, 2026
Posted by: TexxasChipper
[This review was collected as part of a promotion.] The Samsung a16 5G has proven to be the top performer in its class, delivering a level of reliability and power that continues to impress me everyday. One of its biggest strengths is the outstanding battery life even with it all the apps I've installed and used regularly, the phone consistently last more than 24 hours without needing a recharge the apps run smoothly, with no buffering or lag, which makes the overall experience feel fast and effortless. The screen is another standout feature. Its size is perfect for everyday use, and the clarity is exceptional. The brightness controls are thoughtfully designed, allowing me to adjust the display easily to eliminate glare, whether I'm indoors or outside. It's versatile and kind to the eyes. Paragraph I used the Samsung a16 5G for all sorts of applications, and it handles them beautifully. I especially enjoy playing various golf games while relaxing and watching TV-- no pauses, no stuttering, just smooth gameplay. I don't typically use my phone for movies, but on the occasions I've tried it, the picture has been sharp and vibrant, and the sound quality exceeded my expectations. One of my favorite features is the call recording option. With my memory slipping now and then being able to record calls clearly and play them back is incredibly helpful. The call Quality is crisp, and the controls are intuitive and easy to manage. Overall this phone is dependable and user-friendly--and I love it!
Value
5
Response from Samsung USBy R&R, January 28, 2026
Howdy TexxasChipper,
Thanks for your detailed and enthusiastic review of the Galaxy A16 5G. It’s wonderful to hear that its long-lasting battery, smooth app performance, and vibrant display enhance your daily activities. Whether gaming, multitasking, or enjoying comfortable viewing indoors or outdoors, the Galaxy A16 5G aims to provide a balanced and dependable experience. Your feedback underscores why the A series remains a popular choice among customers. Samsung values your sharing of your experience and your membership in the Samsung community.
-Ty
Samsung Support
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Thanks for your detailed and enthusiastic review of the Galaxy A16 5G. It’s wonderful to hear that its long-lasting battery, smooth app performance, and vibrant display enhance your daily activities. Whether gaming, multitasking, or enjoying comfortable viewing indoors or outdoors, the Galaxy A16 5G aims to provide a balanced and dependable experience. Your feedback underscores why the A series remains a popular choice among customers. Samsung values your sharing of your experience and your membership in the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: OLD DUDE
Expertise:Expert
Verified Purchase:Yes
I just wanted a basic functional phone unlocked so I can change carriers. This phone is a HUGE improvement from my Motorola moto g power! Motorola builds a sturdy phone but offers NO support. This Samsung fills the bill for my needs and has future support and updates from Android. It does goofy stuff sometimes but I'm still in the learning curve. Totally satisfied.
I would recommend this to a friend!
Value
4
Response from Samsung USBy R&R, January 26, 2026
Hey there OLD DUDE,
Thank you for sharing your experience. The Galaxy A16 5G is designed to deliver dependable everyday performance, sustained software updates, and flexibility for users who value choice and reliability. It’s great to hear how the device fulfills your needs and provides a solid upgrade while allowing room to explore new features later. Feedback like yours highlights the balance Samsung aims for in performance, support, and user experience. Thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your experience. The Galaxy A16 5G is designed to deliver dependable everyday performance, sustained software updates, and flexibility for users who value choice and reliability. It’s great to hear how the device fulfills your needs and provides a solid upgrade while allowing room to explore new features later. Feedback like yours highlights the balance Samsung aims for in performance, support, and user experience. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US