Customer reviews from ATT.com
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
3.5
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
47
4 Stars
18
3 Stars
13
2 Stars
10
1 Star
23
58%of customers recommend this product.
(
50 out of
86)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Posted by: jpel
from knollwood, tx
Verified Purchase:Yes
like the phone. just dont like the ads. one ad installed the talkback program which completely took control of the phone and i was not able to do anything with the phone as a result. took it to att store. they wiped the phone to get rid of the talkback menu. no ads should be allowed on cell phones.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: DVanOrmer
from Denver Co
Verified Purchase:Yes
Too big. Camera not great, feels cheap, slow operating system
No, I would not recommend this to a friend.
By Samsung, June 13, 2025
Hi there DVanOrmer, we appreciate your feedback on your Samsung Galaxy A16. We know how important your device is to you every day for a range of tasks. We have some great troubleshooting guides available online to help you with the speed and camera of your device titled "Galaxy phone or tablet camera does not focus on the subject", "Galaxy phone or tablet photos and videos are blurry or dark", and "How to keep your Galaxy phone or tablet from slowing down". Our team of experts is also available through chat if you ever have questions or continue to experience these frustrations. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Benarty
from Katy Texas
Verified Purchase:Yes
Not to the standard I had hoped for. Biggest complaint is battery life, it barely lasts one day before requiring to be recharged. I have tried the battery saver and ran the phone diagnostic test. It shows no issues.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Taylor Michigan
Verified Purchase:Yes
Junk. Sure wish I didn't buy into this one. Let alo e 2 of them. Not happy
No, I would not recommend this to a friend.
By Samsung, June 24, 2025
Hey there Anonymous 222, we appreciate you sharing your thoughts about your Samsung Galaxy A16 with us. We understand how frustrating it can be when your device is not meeting your expectations in overall functionality. Without knowing the details of your frustrations, please reach out to our team of experts through chat for one on one assistance and to review all options for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Out4walkB
Verified Purchase:Yes
The phone itself is much like the model I had previously so it's easy for me to use, but it lags in speed and sometimes freezes in apps or games.
By Samsung, June 23, 2025
Hey there Out4walkB, thank you for your feedback on your Samsung Galaxy A16. We are happy to hear that you are overall pleased with the usage and features of your device. We have two great articles available online to help you maximize your experience and troubleshoot the speed and freezing you mention experiencing. These articles are titled "How to keep your Galaxy phone or tablet from slowing down" and "Samsung phone or tablet freezes and crashes". We also have our team of experts available through chat any time you have questions or experience frustrations with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Lynn Gibs
from Va
Verified Purchase:Yes
Phone is slow and can only be charged by plugging into charger. Cannot place on charging pad.
No, I would not recommend this to a friend.
By Samsung, June 23, 2025
Hi there Lynn Gibs, we appreciate you sharing your thoughts about your Samsung Galaxy A16 with us. We know how frustrating it can be when your device is not aligning to your preferences or expectations. We do our best to provide a range of devices that will meet the needs, wants, and budgets of our customers. We have a great troubleshooting guide available to help you maximize the speed of your device at your convenience titled "How to keep your Galaxy phone or tablet from slowing down". You can also reach out to our team of experts through chat any time you have questions, or experience anything out of the ordinary with your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Wendi E
from Texas
Verified Purchase:Yes
Decent device, however, does not support wireless charging, which we did not realize. Had to return and upgrade to another device, which was a $55 restock fee mistake on our part for not realizing.
No, I would not recommend this to a friend.
By Samsung, June 23, 2025
Hi there Wendi E, we appreciate you sharing your feedback on your Samsung Galaxy A16. We understand how important specific features of your device are to you every day. We hope you are pleased with the new device, and that it better aligns to your usage preferences. We have our team of experts available any time you have questions about your Samsung products, or our line of devices. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
Much better phone than A11, pleased with the performance.
Written by a customer while visiting ATT.com