Customer reviews from ATT.com
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
3.5
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
47
4 Stars
18
3 Stars
13
2 Stars
9
1 Star
23
59%of customers recommend this product.
(
50 out of
85)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Posted by: Chef J
Verified Purchase:Yes
Nice phone just what I needed
Written by a customer while visiting ATT.com
Posted by: Adams79
from Charlotte
Verified Purchase:Yes
The phone is great. My daughter loves the wide screen to stream and watch movies.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Spencer, Indiana
Verified Purchase:Yes
I went from an I phone to Samsung and I love it!
Written by a customer while visiting ATT.com
Customer Rating
1
Maybe switching carriers due to they not working!”
on September 7, 2025
Posted by: Tascha
from Carson city nv
Verified Purchase:Yes
Wouldn’t let me get the phone because they suck even though I 1 lines wanted to get my daughter a phone and they wouldn’t let me
Written by a customer while visiting ATT.com
Posted by: Mrs Hunter
Verified Purchase:Yes
Its ridiculous the prices you all charge! Looking for anotjer carrier.
Response from ATT.comBy -Eli, AT&T CARE, July 24, 2025
We hear you, and we know that pricing is a key factor when choosing your wireless carrier. At AT&T, we’re committed to delivering reliable coverage, innovative technology, and exceptional customer service that give you great value for your investment. We also offer a variety of plans and promotions designed to fit different budgets and lifestyles. If you’d like, we’d be happy to help you explore options that better suit your needs. Thank you for considering AT&T! we appreciate the opportunity to serve you.
Written by a customer while visiting ATT.com
Posted by: Amanda Tingle
Verified Purchase:Yes
It lagging really bad and
By Samsung, April 24, 2025
Hi Amanda Tingle, we appreciate you sharing your thoughts about your Samsung Galaxy A16 with us. We would love nothing more than to help you resolve your frustration with the speed of your device, and maximize your usage every day. We have a few troubleshooting guides available to assist you at your convenience titled "How to keep your Galaxy phone or tablet from slowing down" and "Galaxy phone or tablet's screen is frozen or responds too slowly". Our team of experts can offer additional assistance to your through chat if your experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Customer Rating
1
Do not buy this phone.
on April 16, 2025
Posted by: rodeogal
from Texas
s phone is so slow. When I press a button on the screen I have to do it several times. I hate it!
No, I would not recommend this to a friend.
By Samsung, April 21, 2025
Hi there Rodeogal, we appreciate you sharing your thoughts on your Samsung Galaxy A16 with us. We understand how frustrating it can be when your device is not meeting your expectations. We have an article available online to help you with the display titled "Galaxy phone or tablet's screen is frozen or responds too slowly". We also have our team of experts available through chat if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Customer Rating
1
Very poor performer.
on October 9, 2025
Posted by: GRnKY
Had to return the Samsung A16 due to is extremely slow performance even when all the updates and system tweaks were done. This is due to the low amount of ram (yes, I allowed the extra amount on the SDcard).
In all honesty, Samsung should be embarrassed to make such a poor performer and ATT for selling it.
No, I would not recommend this to a friend.
By Samsung, October 10, 2025
Hi there GRnKY, thank you for taking time out of your day to share your experience of your Samsung Galaxy A16 with us. We know our customers have different needs, wants, and budgets for their chosen device, and we do our best to provide a range of options to align to these differences. We hope you have found a phone that better aligns to your needs and preferences. Please, reach out to us again in the future any time you have questions, or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com