Customer reviews from ATT.com
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
3.5
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
50
4 Stars
20
3 Stars
14
2 Stars
11
1 Star
25
57%of customers recommend this product.
(
54 out of
94)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Posted by: Mike1023
from Walker,WV
Verified Purchase:Yes
Cheap build, slow performance. But it is to be expected from a cheap phone.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, June 23, 2026
Hello there, Mike.
Thank you for sharing your feedback on the Galaxy A16. We appreciate your honest review regarding the design and processing speed of this device.
We aim to provide a wide variety of mobile options to balance different budgets and feature needs. If you find that the device's performance does not meet your daily requirements, please contact us at att.com/support wireless or visit a local store to discuss alternative models that might better fit your performance expectations.
Thank you for sharing your feedback on the Galaxy A16. We appreciate your honest review regarding the design and processing speed of this device.
We aim to provide a wide variety of mobile options to balance different budgets and feature needs. If you find that the device's performance does not meet your daily requirements, please contact us at att.com/support wireless or visit a local store to discuss alternative models that might better fit your performance expectations.
Written by a customer while visiting ATT.com
Customer Rating
3
Let me choose what apps. I want to install and use
on April 19, 2026
Posted by: Anonymous
from Minnesota
Verified Purchase:Yes
The phone is always adding unwanted Apps and trying to force me to use things I don't want or need.
No, I would not recommend this to a friend.
By Samsung, April 22, 2026
Hey John Mueller, we appreciate your feedback on your Samsung Galaxy A16. We know how frustrating it can be when your device is not operating as intended or expected. We have the complete manual available for your device to help you best align the settings and capabilities to your preferences. We also have our team of experts available to assist you through chat if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Carol 2
from Jacksonville, FL
Verified Purchase:Yes
Poor instructions. Had to consult the web site FAQ for decent direction.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Mr Bil
from Florida
Verified Purchase:Yes
Easy to use set up was no problem. Size is good. Clarity is really good. Camera take great pics. Price is good for the type of phone.
Written by a customer while visiting ATT.com
Posted by: Leon s
Verified Purchase:Yes
I'm enjoying the phone love the size pretty fast for being an older model
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Alabama
Verified Purchase:Yes
Got it for my mom. She loves it
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Penny98
from Louisiana
Verified Purchase:Yes
Great product. Easy to transfer from old phone
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Frdd
from Homewood IL
Verified Purchase:Yes
Outdated model, runs very slow apps log you out when minimized this shouldnt be sold in this country anymore, only bought it as a replacement for my previous phone that was damaged and needed a replacement in a hurry and on a budget.
No, I would not recommend this to a friend.
By Samsung, January 20, 2026
Hi Frdd, thank you for your feedback on your Samsung Galaxy A16. We know how frustrating it can be when your device is not meeting your expectations. We have some articles available to assist you in maximizing the speed of your device titled "How to keep your Galaxy phone or tablet from slowing down" and "Samsung phone or tablet freezes and crashes". We also have our team of experts available through chat if you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com