Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
4.4
(5,182 Reviews)
Rating breakdown 5,182 reviews
5 Stars
3,206
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Customer Rating
1
This phone is the worst I have ever owned.
on November 20, 2025
Posted by: LacyLovesJewlry
[This review was collected as part of a promotion.] Streaming made my phone over heat so severely that the middle lens in the back burst.
It refreshes continuously so that you can't be on an app and then go check for the code they texted. Because when you go back it has refreshed and you have to start over. So your just in a vicious circle.
It is so slow. You can hit the button 10 times before it opens.
I had a Samsung Galaxy S9+ the best phone I ever had. I still have it and am thinking of going back to it. I just have 2 small issues with it. It needs plugged in pretty much all the time now and I can't talk on speaker as people either can't hear me or it's garbled. These 2 things are Itty bitty compared to this A16 5G.
Value
1
Response from Samsung USBy R&R, November 21, 2025
Hi LacyLovesJewlry,
Thank you for explaining how the Galaxy A16 5G works for you, especially for streaming, apps, and switching screens for verification codes. Your experience shows the importance of a smooth, reliable device for demanding routines. Comparing it to your Galaxy S9 Plus highlights your preference for stability and dependable performance. Your feedback reflects what long-time Galaxy users seek. Thanks for sharing your experience and being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for explaining how the Galaxy A16 5G works for you, especially for streaming, apps, and switching screens for verification codes. Your experience shows the importance of a smooth, reliable device for demanding routines. Comparing it to your Galaxy S9 Plus highlights your preference for stability and dependable performance. Your feedback reflects what long-time Galaxy users seek. Thanks for sharing your experience and being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has many features
on November 20, 2025
Posted by: Sandy75
[This review was collected as part of a promotion.] Galaxy AI has a setting to alert for potential hazards like water flooding, overflowing. It is so attuned I got alerts from a TV show with a shower running for a long time. There are so many features available pre loaded I probably only used half so far
Everything I need is on this phone.
Everything I need is on this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
To a llslow no t enough storage
on November 20, 2025
Posted by: Johnboncon43
[This review was collected as part of a promotion.] Galaxy AI is good at getting it right the first time
Value
3
Response from Samsung USBy R&R, November 21, 2025
Hola Johnboncon43,
Thank you for sharing your thoughts on the Galaxy A16 5G. It is great to hear that the intuitive features have been helpful for you and support what you're trying to do. At the same time, your comments about speed and space show how vital performance and storage are for your daily routine. The A16 5G is built to provide a reliable, straightforward experience for everyday use, and your feedback offers helpful insight into how it feels for someone who needs a little more room and responsiveness. Thank you for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. It is great to hear that the intuitive features have been helpful for you and support what you're trying to do. At the same time, your comments about speed and space show how vital performance and storage are for your daily routine. The A16 5G is built to provide a reliable, straightforward experience for everyday use, and your feedback offers helpful insight into how it feels for someone who needs a little more room and responsiveness. Thank you for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Works pretty well. Galaxy AI is pretty fun as well
on November 20, 2025
Posted by: Wildman
[This review was collected as part of a promotion.] Galaxy AI is great on this phone. Nice and affordable. Would highly recommend
Value
3
Response from Samsung USBy R&R, November 20, 2025
Hi Wildman,
Thank you for sharing your experience with your Galaxy A16 5G. Our goal is to offer our users affordable, reliable, and stylish devices, and it’s rewarding to see you enjoying our dedication. With many smart features to improve your daily life, your Galaxy A16 5G goes beyond standard midrange options. We sincerely appreciate your recommendation and thank you for your review. We also thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. Our goal is to offer our users affordable, reliable, and stylish devices, and it’s rewarding to see you enjoying our dedication. With many smart features to improve your daily life, your Galaxy A16 5G goes beyond standard midrange options. We sincerely appreciate your recommendation and thank you for your review. We also thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Very slow, this device is very slow
on November 20, 2025
Posted by: No1ManUFan
[This review was collected as part of a promotion.] Galaxy AI, I do not know what that is. I do not even know if that is in my phone.
Value
2
Response from Samsung USBy R&R, November 20, 2025
Hello there No1ManUFan,
Thank you for sharing your thoughts on your Galaxy A16 5G. Your device utilizes intuitive enhancements, known as Awesome Intelligence, which includes smart features like Gemini and Google Assistant. Additional information about these features is linked below to help you make the most of your device. If it slows down occasionally, you can use Device Care to keep it running smoothly. This tool provides insights into your battery, storage, and RAM, and allows for automatic optimization of your phone or tablet. To access it, go to Settings, select Device Care, tap Optimize now, then Done. For more tips on maintaining performance, please check the provided link. Thank you for your feedback, and for choosing Samsung.
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on your Galaxy A16 5G. Your device utilizes intuitive enhancements, known as Awesome Intelligence, which includes smart features like Gemini and Google Assistant. Additional information about these features is linked below to help you make the most of your device. If it slows down occasionally, you can use Device Care to keep it running smoothly. This tool provides insights into your battery, storage, and RAM, and allows for automatic optimization of your phone or tablet. To access it, go to Settings, select Device Care, tap Optimize now, then Done. For more tips on maintaining performance, please check the provided link. Thank you for your feedback, and for choosing Samsung.
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Good features for the price
on November 20, 2025
Posted by: Crossfire91
[This review was collected as part of a promotion.] Wish it had galaxy AI though but all together not a bad phone just wish I had a S series though or could afford one...
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Its pretty fast and reliable and long lasting batt
on November 20, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Its pretty fast and reliable and long lasting battery. It has many feature and you can do many things on the device as well.. i love the biometric system and also thw sound of the speaker since im always listening to music
Value
4
Response from Samsung USBy R&R, December 16, 2025
Hi Mistakashout,
We’re happy to hear you’re enjoying the Galaxy A16 5G’s speed, battery life, and immersive sound. Designed to support many activities, this device offers reliable performance, secure biometrics, and rich audio for daily use. It’s great to know it integrates smoothly into your routine. Thank you for sharing your experience and for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re happy to hear you’re enjoying the Galaxy A16 5G’s speed, battery life, and immersive sound. Designed to support many activities, this device offers reliable performance, secure biometrics, and rich audio for daily use. It’s great to know it integrates smoothly into your routine. Thank you for sharing your experience and for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best android to me on the market
on November 20, 2025
Posted by: Br111j6yyyui
[This review was collected as part of a promotion.] To stream music and TV school work check emails and social media
Value
5
Written by a customer while visiting Samsung US