Customer reviews from Samsung US
Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Average customer rating
4.4
(5,182 Reviews)
Rating breakdown 5,182 reviews
5 Stars
3,206
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Galaxy A16 5G 128GB - Blue Black (AT&T)
Customer Rating
5
For being an inexpensive phone it works great
on June 2, 2025
Posted by: Jupiter
[This review was collected as part of a promotion.] I use my phone for photos and the internet mostly. For it's price it's what I'd expect. It's definitely not as great as the S series BUT it is perfect for a budget friendly house hold. The camera is smooth and runs in optimal condition. The internet and phone itself lags from time to time which is the only down fall in my opinion. Otherwise it's smooth running.
Only issues I can say other than the lag, this is more personal, is the size of the phone. I used to run on an S20 for a few years and was able to comfortably hold it and the A16 cramps my hand constantly or drops/slips my grasp when I try to hold or adjust my hold on it.
Only issues I can say other than the lag, this is more personal, is the size of the phone. I used to run on an S20 for a few years and was able to comfortably hold it and the A16 cramps my hand constantly or drops/slips my grasp when I try to hold or adjust my hold on it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A powerful reliable smart phone worth every penny
on June 2, 2025
Posted by: EGJ007
[This review was collected as part of a promotion.] The Galaxy A16 is one device that delivers excellent performance, sleek design, long battery life, sharp display, fast processor and reliable camera, I highly recommend it, it's really worth every Penny😌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Cheap but slow
on June 2, 2025
Posted by: Johnpf
[This review was collected as part of a promotion.] Galaxy AI is on the phone, but not sometimes use very often. The phone is slow in general and can't support many open tabs
Value
3
Response from Samsung USBy R&R, June 10, 2025
Hiya Johnpf,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! While this model does not come with Galaxy AI, it features numerous innovative technologies designed to significantly enhance your user experience.
To ensure optimal performance from your device, it’s a good practice to close apps you are no longer using. Your phone is designed for multitasking and can switch between various applications smoothly. However, having too many apps open can slow down your phone’s processor, so closing those you aren’t actively using will help it run much faster.
To manage your apps, navigate to Recents, where you can view all your currently open and recently used applications. You’ll even receive suggestions for apps that may be useful to you at the moment. To view your recent apps, tap the Recents icon located to the left of the Home button. This will display all your active or opened apps. If you’d like to close all of them, just tap “Close all,” or you can selectively close the ones you won’t be using for a while.
For further information on managing background apps, please refer to the online resource linked below, titled “Manage Recent apps on your Galaxy phone or tablet.” Thank you for your feedback. We appreciate you choosing Samsung!
Manage Recent apps on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001359/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! While this model does not come with Galaxy AI, it features numerous innovative technologies designed to significantly enhance your user experience.
To ensure optimal performance from your device, it’s a good practice to close apps you are no longer using. Your phone is designed for multitasking and can switch between various applications smoothly. However, having too many apps open can slow down your phone’s processor, so closing those you aren’t actively using will help it run much faster.
To manage your apps, navigate to Recents, where you can view all your currently open and recently used applications. You’ll even receive suggestions for apps that may be useful to you at the moment. To view your recent apps, tap the Recents icon located to the left of the Home button. This will display all your active or opened apps. If you’d like to close all of them, just tap “Close all,” or you can selectively close the ones you won’t be using for a while.
For further information on managing background apps, please refer to the online resource linked below, titled “Manage Recent apps on your Galaxy phone or tablet.” Thank you for your feedback. We appreciate you choosing Samsung!
Manage Recent apps on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001359/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is overall good for the price
on June 2, 2025
Posted by: HAN2CHAN
[This review was collected as part of a promotion.] I love the galaxy au feature of the phone. I love the space on it and it charges fast
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great entry level phone
on June 2, 2025
Posted by: Jakerw
[This review was collected as part of a promotion.] Great entry level device. Galaxy AI works great. Device is a bit slow and glitchy on android auto
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on June 2, 2025
Posted by: Jimdandy81
[This review was collected as part of a promotion.] This is the best phone I've ever had. Galaxy AI is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This is a good all around phone
on June 2, 2025
Posted by: Sonics1987
[This review was collected as part of a promotion.] This phone is good all around. The picture quality is great, plenty of storage. It is pretty good speed wise as well. The only thing I didn't really like is the Hotspot don't let you stream very well on tvs. Other than that the price was good for the quality of the phone. The aspect of GALAXY AI is a gamechanger.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Screen blackout
on June 2, 2025
Posted by: Love2J
[This review was collected as part of a promotion.] I had this phone a couple times before and one time I dropped it and then 3 days later the screen completely blacked out also I had one I never dropped and the screen slowly over a week period blacked out
Value
2
Response from Samsung USBy R&R, June 3, 2025
Hi there Love2J,
Thank you for taking the time to share your experience. We appreciate hearing from our customers and value the opportunity to learn from your feedback. The Galaxy A16 5G is built with durability and everyday performance in mind, and we are always working to enhance that experience through thoughtful design and consistent innovation. If your phone as a blank screen you may have to do a force restart. Press and hold the Power button (or Side button) and Volume down button for 20 seconds. If further assistance is needed, we have partnered with uBreakiFix as an authorized repair location for Samsung device, there are over 600 locations across the US. Also, please reach out to our Samsung Support Team if you would like further troubleshooting options. Thanks for being a Samsung customer, your insight helps us create better for you.
Blank or black display on a Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002028/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your experience. We appreciate hearing from our customers and value the opportunity to learn from your feedback. The Galaxy A16 5G is built with durability and everyday performance in mind, and we are always working to enhance that experience through thoughtful design and consistent innovation. If your phone as a blank screen you may have to do a force restart. Press and hold the Power button (or Side button) and Volume down button for 20 seconds. If further assistance is needed, we have partnered with uBreakiFix as an authorized repair location for Samsung device, there are over 600 locations across the US. Also, please reach out to our Samsung Support Team if you would like further troubleshooting options. Thanks for being a Samsung customer, your insight helps us create better for you.
Blank or black display on a Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002028/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US